4/10 Huono
Katja
22.5.2017
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Bed bugs!
This hotel has amazing surroundings and it could be a wonderful hotel. Me and my sister stayed in Superior Raja room (Arie Smith 6), which seems to be in the older part of the premises. My sister woke up on the 4th night to terrible itching and noticed several bed bugs in her bed. The hotel manager was helpful to get our room changed to the newer part of the hotel (we had only one night left before heading to Gili Islands), washing all of our clothes for free etc. Unfortunately despite all of this we got a feeling that they don't take the issues with bed bugs seriously. Reading through the other reviews it seems that there has been issues with bed bugs for several years in certain parts of the hotel. It's such a shame as this place has all the potential but it gets wasted as they don't seem to take seriously the issue with bed bugs.