Staff need more training. After I checked out, the staff took my keys and didn’t say a thing. I asked if everything was good and if I’m good to go, he said, “yes”. Actually, they forgot to give me back my PR ID card and I didn’t check since I trusted what the staff said. Come next day on my flight, I realized I’m missing my PR card. I can’t fly back to my country without it and I remembered the hotel still has it. I contacted them and no one picked up. I messaged here through the app, sent voicemail, sent email. Took a while for them to respond and all they had to say was, “So sorry, your ID is at the reception”. I missed my flight, had to rebook a ticket and a hotel, hired a taxi from Cancun to Valladolid so I can get ID back (that’s about 6 hours of travel back and forth). When I arrived at the reception, staff handed me the ID and said nothing. Their mistake has caused me a lot of money and trouble and I don’t even get an apology.