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Hotel Castello

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Castello

Exterior
Interior detail
Down duvets, minibar, in-room safe, laptop workspace
Breakfast buffet
Shower, free toiletries, hair dryer, bidet

Reviews

8.0 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Free WiFi

Explore the area

Map
Castello 4365, Calle Del Figher, Venice, VE, 30122
  • Bridge of Sighs
    1 min walk
  • St. Mark's Square
    2 min walk
  • Doge's Palace
    3 min walk
  • Venice (VCE-Marco Polo)
    129 min walk

Room options

View all photos for Twin Room

Twin Room | Down duvets, minibar, in-room safe, laptop workspace

Twin Room

  • 14 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Triple Room

Down duvets, minibar, in-room safe, laptop workspace

Triple Room

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Quadruple Room

Down duvets, minibar, in-room safe, laptop workspace

Quadruple Room

  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds OR 4 Single Beds

View all photos for Double Room

Down duvets, minibar, in-room safe, laptop workspace

Double Room

  • 14 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

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Property entrance

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About this property

Hotel Castello

Hotel with a 24-hour front desk, steps from St. Mark's Square
A 24-hour front desk, a front desk safe and free WiFi in public areas are available at this smoke-free hotel. Other amenities include multilingual staff.
Hotel Castello offers 26 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. Televisions come with digital channels.

Bathrooms include a shower, bidets, complimentary toiletries and hairdryers. Business-friendly amenities include desk chairs, complimentary newspapers and telephones. Housekeeping is provided on a daily basis.

Our customers tell us they can't get enough of Hotel Castello's great location. During your stay, you're just a quick walk from St. Mark's Square. Free WiFi in public areas is available.
  • Free Wi-Fi in some public areas
  • Amenities include a front desk safe and multilingual staff
  • Guests have great things to say about the location and the helpful staff
  • Steps from St. Mark's Square and Doge's Palace
Hotel Castello offers its guests multilingual staff and a front desk safe. WiFi is free in public spaces.

This 3-star Venice hotel is smoke free.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Down comforter
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 15-inch TV with digital channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk chair
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
On certain dates of the year, visitors must pay an access fee of EUR 5 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates and request an exemption, visit cda.comune.venezia.it.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 40 per night.
  • Cots (infant beds) are available for EUR 20 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 per cent reduction applies from 1–31 January.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 2.40 per person, per night for adults; EUR 1.20 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 3.50 per person, per night for adults; EUR 1.70 per night for guests aged 10-16 years old.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: EUR 20 per night
  • Rollaway bed fee: EUR 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Property Registration Number IT027042A1WD2RXRV5

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Castello
Hotel Castello
Castello Hotel Venice
Hotel Castello Hotel
Hotel Castello Venice
Hotel Castello Hotel Venice

Hotel Castello Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 226 out of 630 reviews" "
Rating 8 - Good. 247 out of 630 reviews" "
Rating 6 - Okay. 100 out of 630 reviews" "
Rating 4 - Poor. 36 out of 630 reviews" "
Rating 2 - Terrible. 21 out of 630 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ata

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and beautiful with comfortable room
Stayed 1 night in Aug 2024

8/10 Good

Samiya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall. Provides everything you need necessary. Double bed was 2 twins together, and room is little dusty and small due to the age of area, but overall very friendly, helpful and clean.
Stayed 2 nights in Sep 2024

10/10 Excellent

Karina

Travelled with family
Employees were very respectful and attentive. It definitely isn’t a modern hotel but I had everything I needed and was able to rest. They do ask you to leave your room key at the front desk. I was a little uncomfortable with it. But if you think about it, other hotels have master keys for housekeepers to get in. There are no elevators but they did help us with our luggage. I would go stay there again for sure.
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location.
Very good location - you could walk to/reach St Mark's Square within minutes. It was a stay for one night. The room was clean. The staff were friendly and helpful. Air conditioning in rooms could be much better especially as we stayed at the hotel in August, or perhaps a fan could be provided. Thank you.
Stayed 1 night in Aug 2024

8/10 Good

Bono

Travelled with group
No elevator
There was no elevator. We had to take 62 steps to our room on the third floor. The aisle on the way to the hotel looked shady. Nevertheless, Saad was most helpful.
Stayed 2 nights in Aug 2024

8/10 Good

Clark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It seems to be one of the most cost-effective and accessible hotels around Piazza San Marco. The staff were all friendly and the breakfast buffet was good quality for the price. The bathroom was renovated and felt like a 5-star hotel, and the room was clean. The air conditioning was a little weak so it was a little stuffy, but it was enough to endure the summer nights in Venice. Highly recommended
Stayed 4 nights in Aug 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar para estancia en Venecia
Buen hotel, cómodo, buen desayuno, y personal amable.
Stayed 2 nights in Aug 2024

6/10 Okay

Juan

Travelled with family
Liked: Cleanliness, staff & service
Didn’t like that they kept your room key every time you left the hotel. Didn’t feel safe to leave my belongings in there without knowing if someone will enter the room.
Stayed 1 night in Aug 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for price and location!
Great stay! Very nice for the price offered and in a great location. The patio was wonderful. One issue is there was no elevator and we had to trek three flights of stairs.... but there was an AMAZING bellhop (I believe his name was Assan!) who was very helpful with our bags. The decor was dated but cute and the room could've used a dusting, but the facilities were clean and updated so its silly to complain.
Stayed 2 nights in Aug 2024

6/10 Okay

Janelle

Travelled with partner
Disliked: Amenities
Rooms need to be cleaned better, lots of stairs so be prepared to take your luggage up. Was weird because I have never been asked what time I am checking out at any hotels ever! Location was a plus ..4 mins from the water bus stop San Zaccaria, close, no iron in room, you have to go to lobby to iron your clothes if not there is a lady there that irons for you and you have to pay her.
Stayed 2 nights in Aug 2024

2/10 Terrible

Sanjeda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property really needs some renovation. Smells like an old damaged property. The room size and cleanliness is not great at all. Bathroom is clean and renovated. No blankets were provided. There was a blanket in the closet which is used by every guest that stays there as there is no cover on the blanket. It does not fit a hospitality industry standard. They don’t even offer a complimentary water bottle. There is no elevator and if you have luggages with you good luck. Specially if you get your room on the 3rd floor then you’re definitely gonna feel it. Very very old property and the rooms have weird smell. We found a crawling bug on my bed. I forgot to take a picture of it as I was panicking. If it was first floor it would’ve made a bit more sense but I was on the 3rd floor so really didn’t make any sense. Definitely would not recommend it. Not too friendly staff. Some were okay but the rest were not so helpful. The mirror in the room has rusts all over it. It was so old you can’t even see your face properly. I was not going write anything honestly but then the review popped up so I had to. I did read about the no elevator on one of the review but I did not think it’s gonna be this bad. Not sure how this property has such a high rating honestly. Maybe because it’s right by the tourist area where the church is. The tourist area. Very much walkable a lot of shopping center but that’s anywhere you stay in this area as I realized. Good luck!
Stayed 1 night in Aug 2024

8/10 Good

Joao Paulo

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice clean old style hotel in the middle of everything in San Marco area. Would come back for short stay ps : no elevators :-)
Stayed 3 nights in Jul 2024

10/10 Excellent

Steph

Travelled with family
Really enjoyed our stay at Hotel Castello, very central, short walk to San Marco. All the staff were so lovely, always smiling when they greeted you and extremely helpful. the cleaners were all so friendly and polite. The rooms were very clean, small but comfortable. Only thing I would have liked was a small kettle in the room, I don’t know if this was available in other rooms that weren’t just ‘bed’ option. But it would have been lovely for a cuppa in the morning. We did however have a small mini bar where would could fit a couple bits to keep them cold. Some beautiful restaurants in the square 2 seconds from the hotel, delicious food and gracious waiters.
Stayed 3 nights in Jul 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Jennifer, Calgary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this property! It was safe, secure and in a very walkable part of Florence. We checked in with Samuel who was very knowledgeable about the city and provided us with a map of personal recommendations on where to eat, shop, visit and enjoy the views. We everything about this place was 10/10!
Stayed 2 nights in Jul 2024

6/10 Okay

Gladylen

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Walkable to everything. Just a little bit out dated if you’re looking for a hotel that’s more glam. But we stayed comfortably.
Stayed 1 night in Jul 2024

4/10 Poor

Daniel

Room too small, and so outdated, bathroom too smal
Stayed 3 nights in Jul 2024

10/10 Excellent

Faezeh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good. having the 24/7 in front desk was great.
Stayed 1 night in Jul 2024

10/10 Excellent

Sean

Stayed 5 nights in Mar 2024

8/10 Good

Juan

Stayed 1 night in Jul 2024

8/10 Good

Norbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel but hard to find on a side street.
Stayed 3 nights in Jul 2024

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is fantastic and staff are wonderful !
Stayed 2 nights in Jul 2024

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Ubicacion but to small room
Stayed 1 night in Jul 2024

10/10 Excellent

Cath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very old hotel but that was to be expected and part of the charm of staying in Venice. The room had everything we needed and the staff were very friendly and helpful. We were able to have one family room to suit my husband and I and 16 and 19 year old teens. It was close to all the shops and main tourist attractions. Although this caused no issues for us there is no lift and the shower was inside a bath which may make it difficult for elderly or disabled. We would definitely stay again ! Thank you.
Stayed 1 night in Jul 2024

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean helpful and staff
Stayed 1 night in Jul 2024