Poor communication, especially when it was needed.
This apartment was not at all like the photos. Run down, barely usable bathtub (no stand up shower), bathtub broken and holes in the wall, AC barely worked (at best I would guess 24 or 25 Celsius) and old lights that gave off heat didn’t help. Sweated all night. (Worth noting we stayed in a different rental the night before and the AC worked amazing, cooling to our requested 21 degrees. We also stayed in a place 2 nights before without AC and this place was far hotter in the evening likely because the AC was creating heat as it chugged along ineffectively. Beds were hard but that’s totally ok if you have good pillows, which this unit did not. So crappy sleep. For what we paid they could for the AC repair and buy new pillows.
Wifi wasn’t available. We sent an inquiry (the only time we got a personal response) but no matching network available. Fortunately our kids determined that the router was unplugged and sorted it.
Though we had asked in advance to store our luggage early, but no response. So instead we arrived right at check in time. But the instructions were inaccurate and we sat inside the front door trying to contact someone for more than 20 mins. Finally, we took it upon ourselves to explore the building and managed to find the cleaning lady. She was wonderful, though mentioned it would be an hour before the room was ready. However we were just glad to drop our luggage and finally explore beautiful Venice.