8/10 Hyvä
Elizabeth
23.8.2024
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Our room was clean and comfortable as usual. The problem we had was the phone system, in house and out. I tried multiple times to call the front desk on the morning of our departure, and nobody answered. I finally, out of frustration, called the hotel number, and after seveal tries someone FINALLY answered.
Next, I left my electric razor in the room. AGAIN, after multiple tries from home, someone finally answered. I was told to have a return label printed and email it to them, and they would return my razor. The next day I went to my local UPS store and paid for a return label, and to have it emailed to the Pierpont. I wanred to be sure they received it, so that afternoon I ATTEMPTED to call the hotel, and of course I couldn't connect, no matter which option I tried. # 1-5 tge recording said "I couldn't hear your chouce. pkease try again," OVER AND OVER. It NEVER asked me to say the option.
In frustration, I finally sent an email, and I FINALLY received an answer, that they had received my label.
I've never had a problem with anyone there in person, but the phone system is a mess. VERY poor for customer service...
Elizabeth
Yöpyi 1 yön elokuussa 2024
