6/10 OK
Tarkistettu asiakas
Matkusti perheen kanssa, Liikematkailija
1.10.2024
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
The staff and front desk were great,however there are som e issues that could be addressed.On the first day we found the shower head to be damaged and not working properly. Maintenance could not fix it at the time so we were moved to another room which was ok but I question the cleaning staffs ability as there was a bottle of cleaning solution left on the toilet seat as well as a used bar of soap and shampoo in the tub from other tenant. That night the adjoining room was very noisy.My wife asked them politely to keep it quiet to which they complied for a bit.At around1:30 am we were woken to the sound of someone yelling for his buddy to let him in the room plus banging on the door and cursing. Again we got in touch with the front desk and they assured us that they would be evicted.Soon after the commotion started again this time with verbal threats to my wife which included rape, physical violence and discriminatory remarks. This time the police got involved and removed the noise maker but left the other guy in the room.Again we were moved to another room the next morning where we finished our stay.I feel sorry for the staff that need to address these problems and again I don't hold them responsible but this sort of behaviour is totally unacceptable.It will definitely be a factor as to whether we will ever stay at a Wyndham facility again.This company needs to do some re-evaluation on their methods and procedures quickly.
A concerned traveller.
Tarkistettu asiakas
Yöpyi 4 yötä syyskuussa 2024