2/10 Terrible
julia
22 Sept 2025
We had a reservation for the opera in Verona and my husband was hospitalized the day of the performance. Hotels .com tried to help me ask for a voucher for this hotel as the reservation was not able to be cancelled. Totally understood, but the hospitalization wasn’t planned either. They offered an insignificant refund, less than 1/3 with a complicated. Very unfortunate that they could
not see beyond a ‘policy’ . At first they said it was “hotel. Com” issue but that was not true as hotels.com was very responsive but said they could not get the hotel to agree. There are many, many hotels close to the Arena and I would urge another choice with more humane management.
julia
Stayed 1 night in Jun 2025






















