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Best Western Plus Carlton Plaza Hotel

3.5 star property

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Photo gallery for Best Western Plus Carlton Plaza Hotel

Lobby
Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board
Exterior
Reception
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry

Explore the area

Map
642 Johnson St, Victoria, BC, V8W1M6
  • Chinatown
    ‪4 min walk‬
  • Royal BC Museum
    ‪11 min walk‬
  • British Columbia Parliament Building
    ‪13 min walk‬
  • Victoria, BC (YYJ-Victoria Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

  • 51 sq m
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Plus Carlton Plaza Hotel

Edwardian hotel with fitness centre and 24-hour business centre
Along with a restaurant, this smoke-free hotel has a fitness centre and a 24-hour business centre. WiFi in public areas is free. Additionally, valet parking, a business centre and concierge services are on-site. Housekeeping is available on request.
Best Western Plus Carlton Plaza Hotel offers 108 accommodations with a safe and complimentary bottles of water. Cable televisions are provided. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the shopping around Best Western Plus Carlton Plaza Hotel. During your stay, you're just a quick walk from Government Street. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Steps from The McPherson Playhouse and 3 minutes on foot from Market Square
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. A fitness centre, a vending machine, and tour/ticket assistance are also featured at the business-friendly Best Western Plus Carlton Plaza Hotel. Parking is available for a fee. A complete renovation of Best Western Plus Carlton Plaza Hotel was completed in December 2019.

This Edwardian Victoria hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 8:00 AM to 1:00 PM.
Best Western Plus Carlton Plaza Hotel has a restaurant on site.

Languages

Chinese (Mandarin), English, Hindi, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 20 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 8:00 AM to 1:00 PM for a fee: CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 1.00 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults and CAD 15 to 25 for children
  • Valet parking fee: CAD 20 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 658 out of 1059 reviews
Rating 8 - Good. 279 out of 1059 reviews
Rating 6 - Okay. 77 out of 1059 reviews
Rating 4 - Poor. 26 out of 1059 reviews
Rating 2 - Terrible. 19 out of 1059 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Wu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in downtown and convenient; room conditions are clean; staff is nice and helpful
Stayed 1 night in Jan 2025

10/10 Excellent

Karen

Stayed 1 night in Dec 2024

10/10 Excellent

Brock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2024

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Ravinder

Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2024

6/10 Okay

Ellister

Travelled with family
Liked: Staff & service, amenities
Location was very good.
Stayed 3 nights in Dec 2024

10/10 Excellent

Matthew

Stayed 1 night in Dec 2024

2/10 Terrible

Ho Yan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Lourdes

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Lots to do around. Places to eat. Things to see. Great place.
Stayed 1 night in Dec 2024

10/10 Excellent

Sami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
Starting from the reception to the housekeeping staff, they all were very friendly and absolutely helpful. We stayed as a family for few days and can’t complain about our amazing stay at this hotel. Great location middle of Downtown, accessible to great coffee shops.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kyla

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely helpful!
Stayed 3 nights in Dec 2024

10/10 Excellent

Janine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and lovely extremely clean rooms and close to everything
Stayed 1 night in Dec 2024

10/10 Excellent

SIHONG

Stayed 1 night in Dec 2024

10/10 Excellent

Nga

Stayed 1 night in Dec 2024

8/10 Good

Danny

Stayed 2 nights in Dec 2024

10/10 Excellent

Phuong

Travelled with family and small children
Liked: Amenities
Stayed 2 nights in Dec 2024

6/10 Okay

SAMEER, RICHMOND

Stayed 2 nights in Dec 2024

10/10 Excellent

michael

Liked: Staff & service, property conditions & facilities
A lot of homeless people. Dirty linen in one of the rooms and no way to change the sheets.
Stayed 1 night in Dec 2024

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant and helpful staff.
Stayed 1 night in Dec 2024

10/10 Excellent

Rodney

Stayed 1 night in Dec 2024

8/10 Good

Jennifer

Stayed 1 night in Nov 2024

10/10 Excellent

Robert

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for a trip to the theatre
Stayed 1 night in Dec 2024

10/10 Excellent

Lillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, could walk to many areas downtown, Fishermans wharf.
Stayed 4 nights in Dec 2024