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Brentwood Bay Resort & Spa

4.5 star property
VIP Access

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Resort view
Property grounds
Suite, 1 Bedroom, Ocean View | Premium bedding, down duvets, in-room safe, desk
Suite, 1 Bedroom, Ocean View | Terrace/patio
Premium bedding, down duvets, in-room safe, desk

Reviews

9.6 out of 10
Exceptional

Popular amenities

Explore the area

Map
849 Verdier Ave, Brentwood Bay, BC, V8M1C5
  • Brentwood Bay Ferry Terminal
    ‪6 min walk‬
  • Butchart Gardens
    ‪4 min drive‬
  • Victoria Butterfly Gardens
    ‪5 min drive‬
  • Victoria, BC (YYJ-Victoria Intl.)
    ‪16 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Classic Room, 1 King Bed, Garden View

Premium bedding, down duvets, in-room safe, desk

Classic Room, 1 King Bed, Garden View

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Ocean View

Classic Room, 2 Single Beds, Ocean View | Premium bedding, down duvets, in-room safe, desk

Classic Room, 2 Single Beds, Ocean View

  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Premium bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom, Ocean View

  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Ocean View

Villa, 2 Bedrooms, Ocean View | Living room | 40-inch flat-screen TV with digital channels, TV, fireplace

Villa, 2 Bedrooms, Ocean View

  • 167 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed

View all photos for Classic Room, 1 King Bed, Ocean View

Premium bedding, down duvets, in-room safe, desk

Classic Room, 1 King Bed, Ocean View

  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Bay View

Premium bedding, down duvets, in-room safe, desk

Classic Room, 1 King Bed, Bay View

  • 33 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

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Exterior

Fairmont Empress

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.6 out of 5, Wonderful, (1922)
The price is €217
for 1 room
includes taxes & fees
21 Apr - 22 Apr
Fairmont Empress

About this property

Brentwood Bay Resort & Spa

Adults-only hotel with marina and full-service spa
This smoke-free hotel features a marina, a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a fitness centre and a bar/lounge.
Brentwood Bay Resort & Spa offers 33 accommodations, which are accessible via exterior corridors and feature fireplaces and iPod docking stations. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. 40-inch flat-screen televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This Brentwood Bay hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

Guests aged under 16 years old are not allowed in the swimming pool, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa - Essence of Life. Services include facials, body wraps, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of Brentwood Bay Resort & Spa's great location. During your stay, you're just a quick walk from Brentwood Bay Ferry Terminal. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at Dining Room, a fine-dining restaurant that serves seafood
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with body wraps, aromatherapy or manicures and pedicures at Spa - Essence of Life
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, rowing/canoeing and kayaking
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Steps from Brentwood Bay Ferry Terminal and a 4-minute drive from Butchart Gardens
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Brentwood Bay Resort & Spa offers its guests a full-service spa, a marina, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 1981 square feet (184 square metres) and includes conference space. A hot tub, a fitness centre, and spa services are also featured at the luxury Brentwood Bay Resort & Spa. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Brentwood Bay hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 8:00 AM to 9:30 AM and at the weekend from 8:00 AM to 1:00 PM.
Dining Room – This fine-dining restaurant specialises in seafood and serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting).
Brentwood Bay Pub – This pub serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Room service (during limited hours) is available.

Languages

English, Farsi, French

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 8:00 AM to 9:30 AM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 11 to 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brentwood Bay Pub
  • Dining Room

Things to do

  • Art gallery
  • Bicycle storage
  • Ecotours
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Outdoor pool
  • Private wine tours
  • Rowing/canoeing
  • Shopping

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,981 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Mud bath
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Hand-held showerhead
  • In-room roll-in shower
  • Lift
  • Portable shower seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Fireplace
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property does not accept cash, debit, or gift cards at check-in.

Access methods

Staffed front desk

Pets

  • Pets: CAD 30.00 per accommodation, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 19 are not allowed at this adults-only property. All guests 19 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 11 to 25 per person
  • Pet fee: CAD 30.00 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • This is an adults-only property and guests under 19 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Brentwood Bay Resort
Brentwood Bay Hotel Brentwood Bay
Brentwood Bay Inn
Brentwood Bay Resort And Spa
Brentwood Bay Resort Spa
Brentwood & Spa Brentwood
Brentwood Bay Resort & Spa Hotel
Brentwood Bay Resort & Spa Brentwood Bay
Brentwood Bay Resort & Spa Hotel Brentwood Bay

Brentwood Bay Resort & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 808 out of 1012 reviews
Rating 8 - Good. 143 out of 1012 reviews
Rating 6 - Okay. 41 out of 1012 reviews
Rating 4 - Poor. 12 out of 1012 reviews
Rating 2 - Terrible. 8 out of 1012 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great outdoor hot tub and heated pool open from 7am-11pm!
Stayed 1 night in Jan 2025

10/10 Excellent

Do Kyung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Laurel

Stayed 1 night in Jan 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Bryce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Jan 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, spacious room, nice view of the bay. Very dog friendly! Also thank you for the card and chocolates for my partners birthday! That was a lovely touch!
Stayed 1 night in Jan 2025

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice and staff was extremely helpful and friendly. only complaint I would have is there was no robes in the room to wear to the pool and hot tub.
Stayed 1 night in Dec 2024

10/10 Excellent

Robin

Stayed 1 night in Jan 2025

2/10 Terrible

Meagan

Stayed 1 night in Dec 2024

10/10 Excellent

Leo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice time spent.
Overall the Resort has really good score. However, the heater was too noisy, and I have to utilize ear plugs.
Stayed 3 nights in Dec 2024

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Stephanie

Stayed 1 night in Dec 2024

10/10 Excellent

Carla

Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Should be a 3.5 star hotel
I usually only ever give positive feedback on reviews but this hotel was a disappointment and I think the hotel rating should be looked at. I stay at a lot of hotels from a 3 star to 5 star and this definitely lined up with a 3.5 star experience in all ways not a 4.5 star unfortunately. The good -beds were comfortable as was the bedding and pillows -decent size room - nice view of the marina and bay -the built in lotion/hand soap was a nice quality Not so good- -Dated decor in rooms, -No robes in rooms, had to ask about them. When we did they seemed reluctant to give. And since the pool/hot tub was outside, they are definitely needed. - no spoons to stir sugar into coffee. -no toiletries items in rooms such as q-tips, shower cap etc… -Lacked amenities, the gym wasn’t a gym but a closet with a couple dated machines. They should not list this as a gym. -The service was decent in the hotel but not the restaurant. Restaurant food was overcooked and I didn’t even eat more than a couple bites of the salmon it was so overcooked and dry. The service was at a milestones level. Water was never refilled, was not asked how the food was etc... We spent $195 for mid level food and service. Breakfast was disorganized, our server was really good though, the avocado toast was like a pre-made spread with a salad straight out of the 80’s. The eggs Benedict eggs were overcooked. The food in general was not worth the price at the arbutus room for dinner or breakfast.
Stayed 1 night in Dec 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time overall. The only suggestion is to provide more TV streaming or cable options. The basic subscription is too basic.
Stayed 1 night in Dec 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was beautiful
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely gorgeous! My room even had a fireplace!
Stayed 1 night in Dec 2024

10/10 Excellent

Colleen

Liked: Amenities
Beautiful rooms! Beautiful location!
Stayed 1 night in Dec 2024

8/10 Good

Dr. Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view.
Stayed 1 night in Dec 2024

6/10 Okay

Megan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Russ

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property on the ocean. Very convenient location. Staff where top notch. Will be back
Stayed 2 nights in Dec 2024

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort. Excellent service, very clean and comfortable.
Stayed 1 night in Dec 2024

8/10 Good

Darlene

Stayed 2 nights in Nov 2024

10/10 Excellent

Douglas, Bellingham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Gilles, Kelowna

Travelled with partner
Liked: Staff & service
Winter season, dark early, dim lighting and poor signage make this place difficult to find.
Stayed 3 nights in Dec 2024