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Hotel El Ciervo

3.0 star property

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Photo gallery for Hotel El Ciervo

Balcony
Lobby
Select Comfort beds, in-room safe, free WiFi
Outdoor pool, pool umbrellas
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Pool
  • Breakfast included
  • Laundry
  • Housekeeping

Explore the area

Map
General Korner 241, Villarrica, Araucania, 4931004
  • Catedral de Villarrica
    ‪6 min walk‬
  • Villarrica Historical Museum
    ‪6 min walk‬
  • Villarrica Pucara Beach
    ‪13 min walk‬

Room options

Standard Double Room Single Use, 1 Queen Bed

  • Sleeps 1
  • 1 Queen Bed

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed OR 1 Single Bed

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About this property

Hotel El Ciervo

Mountain ski retreat with outdoor pool and restaurant
After a day on the slopes, return to Hotel El Ciervo to dine at the restaurant, drink at the bar/lounge and take a dip in an outdoor pool.
Hotel El Ciervo offers 13 accommodations, which are accessible via exterior corridors and feature a safe and a hairdryer. Beds feature Select Comfort mattresses. 30-inch LCD televisions come with cable channels.

Bathrooms include a rainfall showerhead and complimentary toiletries. This Villarrica hotel provides complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

Children aged under 8 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

With your stay at Hotel El Ciervo, you're connected to a shopping centre and just a quick walk from Catedral de Villarrica. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 10-minute walk of Catedral de Villarrica and Villarrica Historical Museum
  • Beach, shopping centre and ski shuttle service available for a fee
This hotel's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site. Free breakfast is served daily. WiFi and wired Internet are free in public spaces. Self parking is free.

This 3-star Villarrica hotel is smoke free.

Guests are served a free buffet breakfast daily.
On-site venue – This beachfront restaurant specialises in Regional cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Late-night fare is available from room service (during limited hours).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant

Things to do

  • Library
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 30-inch LCD TV with cable channels

Food and drink

  • Late-night room service

More

  • Access via exterior corridors
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - noon
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel El Ciervo

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 7 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Safety features at this property include a first aid kit
The front desk at this property is open daily from 6:00 AM - noon.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 7 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

El Ciervo Villarrica
Hotel El Ciervo Villarrica
Hotel El Ciervo Hotel
Hotel El Ciervo Villarrica
Hotel El Ciervo Hotel Villarrica

Hotel El Ciervo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 13 out of 22 reviews
Rating 8 - Good. 6 out of 22 reviews
Rating 6 - Okay. 3 out of 22 reviews
Rating 4 - Poor. 0 out of 22 reviews
Rating 2 - Terrible. 0 out of 22 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, speaks English, free bike available.
Stayed 3 nights in Jan 2019

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Charming home for a weekend or overnight stay
Good stay and good services for the area. Friendly and helpful staff. Property was a converted home with tons of charm. Creaky floors and no screens on windows would be the main issue. Bed was worn/ too soft for my liking - great location for waterfront and restaurants - entertainment. Overall a 7/10
Stayed 4 nights in Jan 2019

8/10 Good

Jennifer

Liked: Staff & service, room comfort
We checked in after eating dinner at a nearby restaurant. We left the next morning after eating the free breakfast. There were more breakfast choices than other places we stayed at in Chile. We were surprised to be served waffles and scrambled eggs. Even though there were more breakfast choices, overall, the breakfast was just okay. We did not have time to explore the area. The bed was comfy. The room was very quiet. The bathroom has a bit of mold and the ceiling over the shower has peeling paint. The building where you enter to check in had the smell of an old place. The staff was friendly and accommodating.
Stayed 1 night in Nov 2018

10/10 Excellent

J, Orlando fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very simple answer, Great ! Very clean, breakfast really good and the staff members helpful ,kind and sweet
Stayed 1 night in Sep 2018

10/10 Excellent

DeAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We enjoyed our stay very much. It was a very relaxing atmosphere.
Stayed 2 nights in Sep 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

8/10 Good

JeT, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, nice room and breakfast. Very pleasant place to stay and everyone was so nice but very limited English. No room temperature control so no air conditioning during the summer which made the room too hot. During the day we didn’t want to keep the windows open when not in the room for security and to keep the bugs out so it was uncomfortably hot in the evenings.
Stayed 2 nights in Jan 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convienent & clean hotel
Great stay & location

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravillosa estadia, muy agradecida de la preocupacion y gran disposicion del personal por ayudarme en todo lo que necesite y hacer grata mi estadia. Muchas gracias!!!
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadía
Estadía muy agradable, personal muy amable y dispuesto a solucionar todas mis necesidades. Hicieron mi estadía muy grata y confortable!! Excelente experiencia muchas gracias!!
Stayed 1 night in Sep 2019

10/10 Excellent

Mónica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

6/10 Okay

EZIO

Liked: Cleanliness, staff & service, room comfort
Instalaciones muy antiguas. Mucho que mejorsr. No se condice la relación precio/calidad.
Stayed 2 nights in Sep 2018

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Discriminación por vestimenta
El desayuno malo en comparación a otros hoteles con el mismo rango de precio. La persona que nos recibió, al momento de pedirle algún dato para almorzar me discriminó por mi forma de vestir, el resto del personal del hotel muy amables y cordiales. La piscina se notaba muy mal cuidada.
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Razoável
Hotel simples, porém agradável. O preço é alto pelo que oferece.
Stayed 3 nights in Dec 2017

10/10 Excellent

ELUISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simples e Autêntico
O Hotel e tipo pousada. Com localização espetacular próximo ao lago e com vista para o vulcão! Há restaurantes próximos e toda Beira do lago para desfrutar. O café da manhã é suficiente. Quarto pequeno, muito bem cuidado e limpo. Atendimento da recepção e excelente! E ótimo no que se propõe.
Stayed 3 nights in Dec 2017

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy acogedor
lo pasamos muy bien

6/10 Okay

Achim, Schleswig-Holstein

Liked: Cleanliness
Disliked: Staff & service
Das Hotel liegt fußläufig sowohl zur Ortsmitte wie auch zum Seeufer, hat eigene Parkplätze und ist ruhig. Unser Zimmer war nicht besonders groß, hatte aber ein angenehm großes Bad, das allerdings sehr renovierungsbedürftig war (alte Ausstattung, schlechte Beleuchtung, Wanne mit kaum geradem Boden, sodaß man beim Duschen einen unsicheren Stand hatte. Das Frühstück war nicht einem 3-Sterne-Hotel entsprechend. Personal ließ sich kaum sehen, wenn doch, wurde nicht gegrüßt. Fazit: Die 98,00 USD für ein Standartzimmer waren viel zu teuer für die erbrachte Leistung.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

MARTINEZ OVIEDO, buenos aires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Hermoso hotel con vista al Lago Villarica en contacto con la naturaleza, súper comida y limpia, excelente decoració. Muy recomendable

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo que buscaba.
Muy agradable . Bonito hotel y buena situación