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Hotel Casablanca Spa & Wine

3.5 star property

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Photo gallery for Hotel Casablanca Spa & Wine

Family Room | Premium bedding, memory-foam beds, individually furnished, desk
Bar (on property)
Indoor pool
Triple Room | Premium bedding, memory-foam beds, individually furnished, desk
Suite, 1 King Bed | Premium bedding, memory-foam beds, individually furnished, desk

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Spa
  • Bar
  • Pool
  • Gym
  • Pet-friendly

Explore the area

Map
Ruta 68 con enlace Tapihue, Casablanca, Valparaiso, 2340000

Room options

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Premium bedding, memory-foam beds, individually furnished, desk

Double Room, 2 Double Beds

  • 32 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Family Room

Family Room | Premium bedding, memory-foam beds, individually furnished, desk

Family Room

  • 32 sq m
  • Sleeps 3
  • 1 Queen Bed and 2 Single Beds

View all photos for Superior Double Room

Superior Double Room | Premium bedding, memory-foam beds, individually furnished, desk

Superior Double Room

  • 30 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds

View all photos for Standard Double Room

Standard Double Room | Premium bedding, memory-foam beds, individually furnished, desk

Standard Double Room

  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Triple Room | Premium bedding, memory-foam beds, individually furnished, desk

Triple Room

  • 32 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, memory-foam beds, individually furnished, desk

Suite, 1 King Bed

  • 55 sq m
  • Valley view
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Casablanca Spa & Wine

Mountain ski retreat with full-service spa and restaurant
After a day on the slopes, return to Hotel Casablanca Spa & Wine to dine at the restaurant, drink at the bar/lounge, and enjoy comforts including Access to hot tub and a full-service spa. Change of towels is available on request
Hotel Casablanca Spa & Wine offers 20 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and complimentary bathrobes. Rooms open to balconies. This individually furnished accommodation has separate dining areas and includes desks. Memory foam beds feature premium bedding. 21-inch flat-screen televisions come with premium cable channels and DVD players. Bathrooms include a combined bath/shower unit with in-room jetted baths, slippers, designer toiletries and hairdryers. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Recreational amenities at the hotel include an outdoor tennis court, Access to hot tub, a sauna and a fitness centre.

Children aged under 10 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Uva Spa has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

With your stay at Hotel Casablanca Spa & Wine, you'll be connected to the convention centre and close to Bodegas RE. You'll find features such as free breakfast, free WiFi in public areas and free self-parking. Some of the pet-friendly amenities that this property offers include food and water bowls and an off-lead area.
  • Free continental breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy Italian cuisine and garden views while dining at Hotel Casablanca Spa&Wine
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with body treatments, massages or facials at Uva Spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes an outdoor tennis court, a gym and a sauna
  • Just a 3-minute drive from Bodegas RE and 7 minutes from Casas del Bosque Winery
  • Ski, beach and casino shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and an off-lead area
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Getting to the slopes is a breeze with the hotel's ski shuttle (surcharge). When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Free breakfast is served daily. WiFi is free in public spaces. This ski hotel also offers an outdoor tennis court, a sauna and a fitness centre. You'll have access to the indoor pool and outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Casablanca hotel.

Guests are served a free continental breakfast daily from 8:30 AM to 10:30 AM.
Hotel Casablanca Spa&Wine – Overlooking the pool and garden, this restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 8:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Hotel Casablanca Spa&Wine

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool (guest access)
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Sauna
  • Tennis lessons
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • DVD player
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (431 square foot of space)
  • Coworking space

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Handrails in stairways (100 centimetre high)
  • Lever door handles
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Memory foam mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 21-inch flat-screen TV with premium cable channels
  • DVD player
  • MP3 dock

Food and drink

  • Limited room service
  • Separate dining area

More

  • Access via exterior corridors
  • Desk
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal and ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 9:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: CLP 30000 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and an off-lead area are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CLP 30000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Hotel Casablanca Spa & Wine offers transfers from the cruise terminal and ferry terminal (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. The front desk at this property is open daily from 9:00 AM - 9:30 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10 AM to 10 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Casablanca SPA Wine
Hotel Casablanca SPA & Wine
Hotel SPA & Wine
Hotel Casablanca,Spa And Wine
Hotel Casablanca Spa Wine
Hotel Spa Wine
Hotel Casablanca Spa Wine
Casablanca & Wine Casablanca
Hotel Casablanca Spa & Wine Hotel
Hotel Casablanca Spa & Wine Casablanca
Hotel Casablanca Spa & Wine Hotel Casablanca

Hotel Casablanca Spa & Wine Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 46 out of 138 reviews
Rating 8 - Good. 42 out of 138 reviews
Rating 6 - Okay. 18 out of 138 reviews
Rating 4 - Poor. 15 out of 138 reviews
Rating 2 - Terrible. 17 out of 138 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

OWEN, CALGARY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Has be well kept and maintained. We had a nice stay during the offseason. Honestly, I think we were the only couple at the entire resort so it was very quiet. Received assistance booking a wine tour which was super helpful since we don’t speak Spanish. Only complaint is the rooms were cold when we arrived. Took a while for the heater to warm up the room, then the heat turned off in the morning. Otherwise, nice stay!
Stayed 1 night in Aug 2024

10/10 Excellent

You Chung

Stayed 1 night in Mar 2024

8/10 Good

Charles

Liked: Room comfort
Satisfied Stay
Loved rustic construct and old fashioned keys. Staff non responsive to request to access tv.
Stayed 1 night in Feb 2024

8/10 Good

Mary

Travelled with partner
Liked: Amenities
Valentina, at reception was extremely helpful, friendly and knowledgeable.Communicating with her is the way to go. She can arrange taxis for wherever you need to go. The on site restaurant was really good and convenient.
Stayed 3 nights in Feb 2024

10/10 Excellent

Felipe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

4/10 Poor

Selina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Was once great and has a lot of potential, but needs major investment and some love and care. Staff was very friendly.

10/10 Excellent

Pawel, sayerville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large room. Very good breakfast. Close to many winery.

8/10 Good

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comment
Very nice and comfortable place!
Stayed 1 night in Nov 2021

10/10 Excellent

Monica

Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Seems like this was a nice hotel 20 years ago, today is in very bad shape with all the facilities with literally zero maintenance. Stain walls with humidity all over, dirty carpets, dust and spider webs everywhere, no room amenities, super small tv with bad cable sign, no good wifi coverage, depressing gym and front desk with bad attitude. Don’t go!!
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel is wonderfully quaint. It is quiet and very relaxing. It is old, tired and very worn out, though. Badly in need of maintenance, but clean, safe and quiet. Beds were very comfortable. You need to go here for the food. The restaurant was EXCELLENT.
Stayed 1 night in Dec 2019

10/10 Excellent

Ashlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, welcoming owners, great location!
The hotel is in a great location very close to many wineries. The hotel owners set us up with a taxi and reserved a winery tour for us (which was much appreciated since we do not speak spanish and this would be difficult for us). The hotel has secure parking (behind a gate) and the property is beautiful with an indoor and outdoor pool, tennis courts and hot tub. The rooms are a little bit dated, but everything is very clean and works well - I think the outdated nature gives the room character. The hotel owners are very nice and welcoming and they prepared a delicious breakfast for us in the morning (included with our booking). The hotel is calm and quiet and perfect for a relaxing getaway in wine country.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Pools were clean and wonderful, I wish we had a room in the newer addition rather than the older original. Just make the request and you'll be fine.
Stayed 2 nights in Mar 2019

4/10 Poor

JackieB, Chicago, IL

Travelled with family
Disliked: Staff & service, amenities
If you do not speak Spanish, the is not the property to stay at. No one there speaks any English. The spa services are only available on the weekend and must be arranged ahead of time. The restaurant is only open for dinner on the weekend or if you preorder a meal. We would have been better off exploring the Casablanca Valley as a day trip from Santiago or Valparaiso. There are many options for personalized tours from either place.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

8/10 Good

Xiangxiang Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel staff was good. The room had many areas of opportunity, floor was dirty and bathroom had broken tiles and was not overall cleaned. The bed was supper uncomfortable. Probably more like a motel.
Stayed 1 night in Aug 2018

4/10 Poor

Daniel, Windhoek, Namibia

Disliked: Staff & service, property conditions & facilities
Lots of potential
The place could be really nice if just all the small issues didn’t add up. It’s beautiful and has an excellent location. They just need to provide towels, clean the windows, paint, train the staff, dust. Overall, it’s good but over time all the little things get annoying....like asking for silverware and a napkin at every meal. They have tennis rackets but no balls. It just goes on and on. No towels at the beautiful pool. Plastic lounge chairs have no cushions.
Stayed 2 nights in Jan 2018

2/10 Terrible

D, Toronto, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
The rooms are dirty. The hotel is outdated and in need of a major renovation. In some areas the roof looks like it will collapse at any minute. Trying to eat dinner in the dining room is almost impossible. On a Saturday night we were told the dining room was closed when we came down to dinner. No explanation. Just closed. This hotel was highly disappointing.
Stayed 3 nights in Nov 2017

10/10 Excellent

mauro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for Family an Relax
Stayed 1 night in Aug 2017

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Very beautiful. Highly recommend
The staff was amazing and went out of their way to make us comfortable. Two pools, a hot tub and a good restaurant. Near beautiful wineries. Our room was exquisitely decorated. Take bus from vina Del Mar to Casablanca and hotel is a short taxi ride

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool was amazing. Indoor and outdoor with spa. Lovely reception great location

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Hotel is occupied with maintaineance works. Understaffed and unfriendly personnel. Everything takes a long time. Restaurant not prepared for a lot of people. In general this hotel would be nice if there would be more personnel and if it would be proper maintained. Hotel looks like 20 years without maintenance. Price is far too high for this hotel.

2/10 Terrible

Ramon, Denver

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst service
Horrible service. Restaurant closed almost everyday because I was the only guest. Very poor internet connectivity. Room not clean. Never coming back