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3.7 out of 5

"We booked this hotel for a date in May when it was going to be hot and humid overnight. We chose the hotel because it advertised aircon throughout. W ... " More

By a verified traveller on Thu 01 Jun 2017

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Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room (Extra Bed 3 adults)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room (Extra Bed 2 adults + 1 child)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room (Adjoining Room, 2AD+2CH)

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Family Room (Adjoining Room, 3AD+1CH)

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Standard Room, View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

With your stay at NH Canciller Ayala Vitoria, you're connected to a shopping centre and just a quick walk from Florida Park. Features include free WiFi in public areas, plus a restaurant and a bar.

  • Free WiFi
  • Enjoy international cuisine while dining at Quejana
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include babysitting, a concierge and tour or ticket assistance
  • Steps from Florida Park and 3 minutes on foot from Basque Parliament Building
  • Cats and dogs welcome for a fee

NH Canciller Ayala Vitoria ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for NH Canciller Ayala Vitoria

Everyone (2) Couples (1)
3 out of 5

No Aircon whatever the temperarure...

We booked this hotel for a date in May when it was going to be hot and humid overnight. We chose the hotel because it advertised aircon throughout. We had been cycling all day and checked in explaining we were really hot and tired. The checking staff though helpful and nice failed to mention that the hotel does not switch it's aircon on before 9 June however hot it is outside. Not knowing this we tried to switch our aircon on at night and found it didn't work. The staff explained the 9 June deadline and consequently we sweltered overnight in our room with the window open at 25C inside. And you may not want the window open, the road is noisy and may keep some people awake. Whist the rooms are great and the hotel ideally situated for the town, I'd suggest that this hotel is only a good choice after 9 June. The outside temperature dropped to 17, but our room remained boiling all night. (We have a thermometer on our bike computer). There hotel was unable to give us a discount (manager away) and NH the selves just offered us a discount off another stay - so trying to make more money out of us instead of compensating us for false advertising. It's a shame, because its a nice hotel, with nice rooms, but you'd be better off taking the duvet across the road to the park and sleeping on a bench!

Posted by , from Norwich on 1 Jun 2017

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5 out of 5
Leider hat der Bahnhof keine direkte Anbindung an den städtischen ÖV. Fussmarsch zum Hotel in knapp 10 Minuten oder Taxi. Hotel liegt zentrumsnah, ruhig, nahe an ÖV Haltestelle. Zimmer nicht mehr ganz modern, aber sauber, intakt und bequem. Frühstück qualitativ gut.

Posted by on 4 Oct 2021

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3 out of 5
Stadtnah, alles bequem zufuß erreichbar. Leider hat die Klimaanlage nicht funktioniert.

Posted by on 2 Oct 2019

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Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available. Public spaces have free WiFi. Event space at this hotel measures 5630 square feet (523 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the eco-certified NH Canciller Ayala Vitoria. Parking is available for a fee. This 4-star Vitoria-Gasteiz hotel is smoke free.

  • 1 building
  • 174 guestrooms or units
  • 10 levels
  • 5630 sq ft of conference space
  • 523 sq. m of conference space
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Self parking (surcharge)

Transport

  • Train station: Vitoria (VIO-Vitoria-Gasteiz Train Station) (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

NH Canciller Ayala Vitoria offers 174 air-conditioned accommodations with minibars and a safe. Satellite televisions are provided. Bathrooms include a bath, bidets, complimentary toiletries and hairdryers. This Vitoria-Gasteiz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Bathtub
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 5 AM to 10:30 AM.

Quejana – This restaurant specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 25 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet) Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, Union Pay, Eurocard and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • UnionPay
  • Guest education on local ecosystems and culture
  • Credit card pre-authorization
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Water dispenser use by guests actively encouraged
  • Debit cards not accepted
  • Staffed front desk
  • Property is not currently implementing any enhanced cleaning measures
  • Property registry number - H.VI.0001
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 13 to 32 per person
  • Self-parking fee: EUR 19 per night
  • Pet fee: EUR 25 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Canciller
  • Canciller Ayala
  • NH Ayala
  • NH Canciller
  • NH Canciller Ayala
  • NH Canciller Ayala Hotel
  • NH Canciller Ayala Hotel Vitoria
  • NH Canciller Ayala Vitoria
  • NH Canciller Ayala Vitoria Hotel Vitoria-Gasteiz
  • NH Canciller Ayala Vitoria Vitoria-Gasteiz
  • NH Canciller Ayala Vitoria Hotel
  • Nh Hotels Vitoria Gasteiz
  • NH Canciller Ayala Vitoria Hotel
  • NH Canciller Ayala Vitoria Vitoria-Gasteiz
  • NH Canciller Ayala Vitoria Hotel Vitoria-Gasteiz

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property

This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Biosphere
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.