4/10 Huono
Tarkistettu asiakas
29.12.2024
Hyvää: Siisteys ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Bait and Switch
My husband and I have stayed here on several visits to the DC area and have always found our stay to be pleasant. Not so much this time. upon check-in, I was asked to provide a credit card for incidentals (which should have registered as odd since I used a a credit card to book our stay). I gave the front desk attendant my debit card and specifically confirmed with her that it was not to be used to pay for our stay. She assured me that it would not. I discovered the next morning that it had been used instead of the credit card I used to book and pay the initial deposit. When I asked her why this was done and requested it be reversed, I was told that she was not authorized to perform the reversal and that I would have to wait for the manager to arrive at noon. The attendant was not at all apologetic about what was clearly her mistake. I went to my room and called the corporate office and was told that the hotel was individually owned and operated and it would have to resolve this matter. The customer service person did assure me that she would call the hotel so see if they could expedite the matter, which she did because the manager called me to explain that she was on vacation and the charges would be reversed at checkout. She also informed me that it was up to my bank as to how promptly I would receive the funds back. We checked out on 12/24 and I am still waiting for my funds to be put back. I will never stay here again.
Tarkistettu asiakas
Yöpyi 4 yötä joulukuussa 2024