We showed up to the house after an exhausting flight with three young kids late at night only to go in and find other guests in the house! The property manager was nothing but rude, unapologetic, and using expletives (with kids hearing) even though it was their error! He (believe his name was John) went on to suggest, mockingly, that we should go stay in a 5 star hotel, mentioned it multiple times, but of course his property management company nor VRBO would pick up any cost. They absolutely knew they double booked the property as they gave us a passcode only a couple days prior and had to have given it to the other occupants since they were in the house when we got there! Bottom line is that they screwed us to make a few extra bucks with a different occupant and left us completely shocked with the abusive “customer service” and scrambling on our phones in a parking lot around the corner next to a gas station at a late hour trying to find a place that could accommodate us on a holiday weekend when almost every place was booked. Bottom line, if you are looking to stay where you actually booked with this property, think again.