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SureStay Plus Hotel by Best Western Brandywine Valley

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Brandywine Valley

Lobby
Lobby
Standard Room, 1 Queen Bed, Accessible, Bathtub | Desk, iron/ironing board, cots/infant beds, rollaway beds
Reception
Free breakfast

Reviews

6.4 out of 10

Popular amenities

  • Hot tub
  • Pool
  • Gym
  • Pet-friendly
  • Breakfast included
  • Housekeeping

Explore the area

Map
1807 Concord Pike, Wilmington, DE, 19803
  • Nemours Mansion and Gardens
    ‪4 min drive‬
  • Grand Opera House
    ‪6 min drive‬
  • Wilmington Riverwalk
    ‪7 min drive‬
  • Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪27 min drive‬

Room options

View all photos for Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cots/infant beds, rollaway beds

Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Kitchenette (Dining Table)

Standard Room, 1 Double Bed, Non Smoking, Kitchenette (Dining Table) | Desk, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 Double Bed, Non Smoking, Kitchenette (Dining Table)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 1 Queen Bed, Accessible, Bathtub | Desk, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Business Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cots/infant beds, rollaway beds

Business Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cots/infant beds, rollaway beds

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Desk, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Desk, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, cots/infant beds, rollaway beds

Executive Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Lobby

Best Western Plus Newark/Christiana Inn

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free WiFi
3.5 out of 5, Good, (1002)
The price is €90
for 1 room
includes taxes & fees
3 Apr - 4 Apr
Best Western Plus Newark/Christiana Inn

About this property

SureStay Plus Hotel by Best Western Brandywine Valley

Pet-friendly hotel connected to a shopping centre in Wilmington with free breakfast
Along with an outdoor pool, this smoke-free hotel has a fitness centre and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include Access to hot tub, conference space and a children's pool. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Brandywine Valley offers 95 air-conditioned accommodations with DVD players and coffee/tea makers. Televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Wilmington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Brandywine Valley. During your stay, you'll be connected to a shopping centre and just a quick walk from Brandywine Valley. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and conference space
  • On-site recreation includes a gym and bicycles to rent
  • 6 minutes by car from Grand Opera House and 7 minutes from Wilmington Riverwalk
  • Pets welcome for a fee (restrictions apply)
SureStay Plus Hotel by Best Western Brandywine Valley offers its guests a kids' pool, an outdoor pool, Access to hot tub, and a fitness centre. There's a snack bar/deli on site. Free breakfast is served. WiFi is free in public spaces.

The business-friendly SureStay Plus Hotel by Best Western Brandywine Valley also features a vending machine, a garden, and complimentary newspapers in the lobby. Free self parking is available.

This Wilmington hotel is smoke free.

Guests are served a free breakfast.

Languages

English, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Children's pool
  • Cot (surcharge)
  • DVD player
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Conference space

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cots (infant beds) are available for USD 5.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 5.0 per day
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Brandywine
Best Western Brandywine Inn
Best Western Brandywine Valley
SureStay Plus Hotel Brandywine Valley Wilmington
Best Western Plus Brandywine
Best Western Plus Brandywine Valley
SureStay Plus Brandywine Valley Wilmington
Best Western Plus Brandywine Valley Inn Wilmington
Best Western Plus Brandywine Valley Wilmington
Best Western Brandywine Valley Inn Wilmington
Best Western Brandywine Valley Wilmington
Best Western Brandywine Valley Hotel Wilmington
Best Western Wilmington
Brandywine Valley Inn Wilmington
Brandywine Valley Wilmington
SureStay Plus Brandywine Valley
SureStay Plus Hotel Brandywine Valley Best Western Wilmington
SureStay Plus Hotel Brandywine Valley Best Western
SureStay Plus Brandywine Valley Best Western Wilmington
SureStay Plus Brandywine Valley Best Western
SureStay Plus Hotel by Best Western Brandywine Valley Hotel
SureStay Plus Hotel by Best Western Brandywine Valley Wilmington

SureStay Plus Hotel by Best Western Brandywine Valley Reviews

Reviews

6.4
Rating 10 - Excellent. 267 out of 1002 reviews
Rating 8 - Good. 200 out of 1002 reviews
Rating 6 - Okay. 177 out of 1002 reviews
Rating 4 - Poor. 150 out of 1002 reviews
Rating 2 - Terrible. 208 out of 1002 reviews

6.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Francis Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a few problems with the hey card but the staff was very friendly and helpful in resolving.
Stayed 4 nights in Dec 2024

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Victor

Liked: Staff & service
Stayed 1 night in Dec 2024

4/10 Poor

Walter

Disliked: Property conditions & facilities
The room was a disaster. The floor tiles were all broken, it was extremely cold even with the heat on as there were cracks on the door. The bed covers were light and did not provide warmth. Overall a terrible stay. Do not recommend at all!!
Stayed 1 night in Dec 2024

6/10 Okay

Rhea-Nel, TORONTO

Travelled with partner
Ok, I wouldn't stay for more than one night. They offer free breakfast and free parking which is a plus.
Stayed 1 night in Dec 2024

2/10 Terrible

Darnell

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had roaches
Stayed 1 night in Nov 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Tad

Stayed 1 night in Nov 2024

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Very professional staff and nice clean room. Very comfortable bed tha
Stayed 2 nights in Nov 2024

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk personnel are on point. They were helpful with information about the surrounding area for things I needed. Thanks for making me feel like an honored guest. 🙏
Stayed 3 nights in Nov 2024

4/10 Poor

Guadalupe

Stayed 7 nights in Oct 2024

2/10 Terrible

Jigarkumar

Disliked: Cleanliness, staff & service, property conditions & facilities
I had reserved a non-smoking room with two beds for my stay. Upon arrival, I was informed that I needed to pay an additional $16 because the assigned room was pet-friendly. When I explained that I did not have any pets, the staff member insisted that I either pay the $16 pet fee or an additional $30 to change rooms. She then advised me to dispute the charge with the third-party booking platform, Expedia. Unfortunately, the room itself was in extremely poor condition. It was covered in dust, and we encountered several roaches. I documented the issues with photos and videos, which I plan to share with Expedia in the next day or two. I find it unacceptable that Expedia charged me approximately $85, and the hotel added an additional $16 for such substandard accommodations. I will be reaching out to customer support to request a refund, as this experience completely ruined my trip.
Stayed 1 night in Nov 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

4/10 Poor

Charlene

Disliked: Cleanliness, property conditions & facilities
Room key had to be rekeyed 3 times. Could not get a 1st floor room as stairs are hard to navigate. Tv had 3 remote controls all with different functions. Water would not shut off in the tub, sink would not drain. Worst of all this i had roaches in my room until they came to spray. Manager gave me a one night credit. Still didn't make up for all the issues
Stayed 7 nights in Nov 2024

10/10 Excellent

Lissed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

DeAsia

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
It was ok but it could have been more cleaner in the room but you get what you pay for
Stayed 1 night in Nov 2024

4/10 Poor

lorraine

Disliked: Staff & service
Stayed 2 nights in Nov 2024

2/10 Terrible

Tiwajopelo

Travelled with group
Disliked: Staff & service, room comfort
A motel, picture on website very different from actual. Walls are paper thin
Stayed 1 night in Nov 2024

8/10 Good

Sharon

Stayed 6 nights in Nov 2024

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely filthy. I walked in at 230p asking if I could check in a little early and this lady had the nerve to try to charge me an early check in fee. The lobby was dirty and there was a door to the back room that showed an area where the carpets were completely ripped. Eventually I got into the room and it was DISGUSTING. It stank of roach spray and there were literal hand sized stains all over the bed. The lady at the counter acted surprised and I showed her the video and she tried to say it hadn't been changed. Those stains were NOT new.
Stayed 1 night in Nov 2024

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Expedia shows the hotel as having checkout time at noon, but we had staff knocking on our door every ten minutes starting at 10:30. at 5 after, someone came and basically told us to get out. that was really our only issue though. overall at was a very nice place
Stayed 1 night in Oct 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Very economical cost. Not 15 minutes from downtown. Room was clean and cozy. Staff was friendly. Hotel needs a little upgrade. Area was a little dark at night. But otherwise I was satisfied.
Stayed 1 night in Nov 2024

10/10 Excellent

Marc, Weston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad.
Stayed 1 night in Nov 2024

6/10 Okay

Ronald

Stayed 1 night in Oct 2024

2/10 Terrible

het

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024