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HB Xalapa

3.5 star property

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Photo gallery for HB Xalapa

Reception
Junior Suite Doble | In-room safe, desk, laptop workspace, iron/ironing board
Terrace/patio
Front of property
32-inch TV with cable channels

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Bar
  • Breakfast available
  • 24/7 front desk
  • Parking included

Explore the area

Map
Av. Lazaro Cardenas No. 9, Xalapa, VER, 91190
  • Plaza Las Animas Mall
    ‪18 min walk‬
  • Xalapa Cathedral
    ‪3 min drive‬
  • Plaza Las Americas Mall
    ‪4 min drive‬
  • Xalapa, Veracruz (JAL-El Lencero)
    ‪21 min drive‬

Room options

View all photos for Junior Suite King

In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite King

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Habitacion Estandar King

In-room safe, desk, laptop workspace, iron/ironing board

Habitacion Estandar King

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Doble

Junior Suite Doble | In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite Doble

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Habitacion Estandar Doble

Habitacion Estandar Doble | In-room safe, desk, laptop workspace, iron/ironing board

Habitacion Estandar Doble

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Habitacion Estandar King discapacitados

In-room safe, desk, laptop workspace, iron/ironing board

Habitacion Estandar King discapacitados

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Deluxe Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout curtains

Fiesta Inn Xalapa

  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (943)
The price is €73
for 1 room
includes taxes & fees
3 Apr - 4 Apr
Fiesta Inn Xalapa

About this property

HB Xalapa

Hotel in Xalapa with free valet parking and 24-hour front desk
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free valet parking are also provided. Additionally, a snack bar/deli, a conference centre and dry cleaning are on-site.
HB Xalapa offers 90 air-conditioned accommodations with a safe and coffee/tea makers. Cable televisions are provided.

This Xalapa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at HB Xalapa. During your stay, you'll be within walking distance of Interactive Museum of Xalapa (MIX). Features include free WiFi in public areas and free valet parking, plus an outdoor pool.
  • Free WiFi
  • Free valet parking and self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • 11 minutes on foot from Interactive Museum of Xalapa (MIX) and a 2-minute drive from Xalapa Gallery of Contemporary Art
  • Pets welcome for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. An outdoor pool, a terrace, and a vending machine are also featured at the business-friendly HB Xalapa. Self parking and valet parking are free.

This 3.5-star Xalapa hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11:00 AM.
HB Xalapa has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: MXN 189 for adults and MXN 129 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per pet (varies based on length of stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 189 for adults and from MXN 129 for children
  • Pet fee: MXN 350 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

HB Hoteles
HB Hoteles Xalapa Hotel
HB Hoteles Hotel Xalapa
HB Hoteles Xalapa
HB Xalapa
Hoteles HB
Hoteles HB Xalapa
Hoteles Xalapa
Xalapa Hoteles
HB Xalapa Hotel
HB Xalapa Xalapa
HB Hoteles Xalapa
HB Xalapa Hotel Xalapa

HB Xalapa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 286 out of 443 reviews
Rating 8 - Good. 106 out of 443 reviews
Rating 6 - Okay. 27 out of 443 reviews
Rating 4 - Poor. 15 out of 443 reviews
Rating 2 - Terrible. 9 out of 443 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Rhona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and staff
I had a wonderful stay at the HB Xalapa. The staff was very friendly and professional. Despite being next to a busy road, the room was surprisingly quiet. The bed was amazing! I really slept well in and the room itself was well apportioned. The only reason I did not give top marks was because the WiFi was poor - I could not a consistent and stable connection and had to use data on my phone and give up trying to use my computer. For such a lovely hotel, it would have been nice to have a small fridge in the room but other than those 2 things I was very satisfied with my stay.
Stayed 2 nights in Oct 2024

8/10 Good

Humberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They not have refrigerator o ice machine there wasn’t in the restaurant
Stayed 4 nights in Oct 2024

10/10 Excellent

Griselda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel is cleaned, the food and prices are good. Staff very friendly
Stayed 4 nights in Oct 2024

10/10 Excellent

Sofia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, me volveré a hospedar ahí todas las veces que visite Xalapa.
Stayed 1 night in Aug 2024

2/10 Terrible

Lorena

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The elevator was not working or it would go down to the bottom level without taking you to your floor.
Stayed 1 night in Jun 2024

8/10 Good

Magaly

Stayed 6 nights in May 2024

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
I’m happy very clean and principal cheaper
Stayed 1 night in May 2024

8/10 Good

Ariana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very clean annd confortable
Stayed 1 night in Apr 2024

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Brenda

Stayed 1 night in Aug 2022

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente acceso a vías importantes.
Hotel muy bien localizado, con fácil acceso a vías importantes. Muy cómodo y con lo necesario para disfrutar la estancia.
Stayed 1 night in Jul 2022

6/10 Okay

Aldo

Business traveller
Liked: Cleanliness, amenities
I stay regularly at this hotel and I generally have a great experience. However on this occasion I had an issue... Stayed for two nights, first night they had to change the room they offered since the door lock was not working and had to walk back to reception twice before being offered a room with a working door. Second night, after a long day of work, I was locked out of my room for over 40 minutes since the door lock was not working. They did not have a sense of urgency to resolve the matter, and once of their offers was to put me in another room for the night (without my belongins) which I found completely ridiculous. I'll stay again there since I have history, but if it was the first experience in the hotel it would have definitely been the last.
Stayed 2 nights in Jul 2022

10/10 Excellent

Paola

Stayed 1 night in Apr 2022

10/10 Excellent

Aldo

Stayed 1 night in Jun 2022

10/10 Excellent

Carlos

Stayed 1 night in Mar 2022

6/10 Okay

Griselda

Liked: Cleanliness, staff & service
I did not like the lack of enthusiasm to promote tourism in the state. I arrived on a Thursday and I called the front desk to change the light in the bathroom on Sunday, I left almost a week later (Wednesday) morning and the light was still burned out.
Stayed 6 nights in Nov 2021

8/10 Good

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent business class option. No luxury just clean, convenient, good location and good service.
Stayed 6 nights in Dec 2020

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

rafael l

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel was very attentive. Nicely decorated for Day of the Dead festivities.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

4/10 Poor

Jais

Liked: Property conditions & facilities
Disliked: Staff & service
We lost properties when cleaning room was made. They take off the sheets from the matress and our properties gone with them!!!... Poor profesionalism with the staff.
Stayed 4 nights in Jul 2018

8/10 Good

Judith, connecticut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where to go in Jalapa
Nice clean hotel. Ask for a quiet room as some overlook the highway.
Stayed 2 nights in Aug 2017

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

juan gonzalez, toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always love this hotel good location and excellent breakfast ..will be nice to add in the rate the breakfast thank you