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Barceló Maya Palace - All Inclusive

4.5 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, pool loungers
Private beach, white sand, beach towels, scuba diving
Reception
Gazebo
View from room

Reviews

8.8 out of 10

Excellent

Popular amenities

Explore the area

Map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Oasis Beach
    1 min walk
  • Capri
    4 min walk
  • ADO Tourist Terminal Playa del Carmen
    23 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    261 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout curtains

Junior Room

  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level) | Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Pool View (Premium Level)

  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level) | Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Oceanfront (Premium Level)

  • 45 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Similar properties

Exterior

Occidental at Xcaret Destination - All Inclusive

On private beach
Pool
Breakfast included
All-inclusive
4.1 out of 5, Very good, (3898)
The price is €776
for 1 night
includes taxes & fees
14 Jan - 15 Jan
Occidental at Xcaret Destination - All Inclusive

About this property

Barceló Maya Palace - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Catch some rays on Barceló Maya Palace - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

A private beach, 3 outdoor tennis courts, a health club and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials and body treatments. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. The spa is open daily.
Our customers tell us they can't get enough of Barceló Maya Palace - All Inclusive's great beach location. During your stay, you're just a quick walk from Xpu-ha Beach. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Mirador, one of the property's 6 restaurants and 4 bars/lounges
  • Splash around at the water park with a waterslide or swim in the 3 outdoor pools
  • Indulge with body treatments, deep-tissue massages or facials at U-Spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, 3 outdoor tennis courts and a gym
  • Guests have great things to say about the beach and the clean guestrooms
  • Steps from Xpu-ha Beach and Oasis Beach
  • Airport shuttle service available for a fee
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. At Barceló Maya Palace - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Xpu-Ha property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Mirador – This buffet restaurant specialises in international cuisine.
La Hacienda – This buffet restaurant specialises in Mexican cuisine.
Rodizio – This restaurant specialises in Brazilian cuisine.
Brasserie – This restaurant specialises in French cuisine.
Caribe – This restaurant specialises in Caribbean cuisine.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Bartending
Cooking
Dancing
Language

Entertainment

Access to on-site nightclubs
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Maya Palace - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.82 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (return, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Barceló Maya Palace - All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Barceló Maya Palace - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1072 out of 1695 reviews" "
Rating 8 - Good. 353 out of 1695 reviews" "
Rating 6 - Okay. 147 out of 1695 reviews" "
Rating 4 - Poor. 73 out of 1695 reviews" "
Rating 2 - Terrible. 50 out of 1695 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nathaly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Sergey

Stayed 1 night in Sep 2024

4/10 Poor

Inna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We have been to Barcelo 10 times. Last time we stayed at this property in April of 2024 and this time there was mold in the room and on the and drapery too. The pillow smelled moldy too. The sheets on the bed are wet constantly. No steamer in the premium room. Waited long time to get towels. There were 5 of us in the room and every day we got 4 towels only. On Friday September 20th we didn't get out room cleaned at all. Not sure that ee will return to Barcelo because of the mold issue in the rooms
Stayed 11 nights in Sep 2024

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt so welcome and comfortable at your property - don't change a thing. You guys have it figured out. Thank you!
Stayed 3 nights in Sep 2024

8/10 Good

Amanda Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice trip. The Palace is definitely starting to show wear & tear, especially pool, lots of missing/chipped tiles. Dirty grout lines. Areas around resort had sewage smell at times. Pool bathrooms were disgusting, need to be cleaned more frequently throughout the day. Beach was beautiful. Food was good, buffet & ala cartes. Staff is friendly.
Stayed 7 nights in Sep 2024

8/10 Good

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They could not upgrade our room and we had to walk a lot just to get to the lobby. When you are older they should take that into consideration. They minibar was not replenished without a phone call. Not sure if we will go there again.
Stayed 10 nights in Sep 2024

10/10 Excellent

Anglea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Anthony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best spot I have stayed in Cancun so far, this is our third trip and it was fantastic. We stayed here for 9 days and it blew our expectations. The staff is amazing, very accommodating. Rooms are nice and the food was also good. They have a dive center for scuba divers that I also recommend. The reef right off the resort is truly amazing.
Stayed 8 nights in Sep 2024

10/10 Excellent

Colin James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was amazing , our room was more than we expected , the beaches were awesome , the food was top.notch. But more than anything the staff and service was 10 stars. Every server was friendly , helpful and genuine . The grounds staff did an amazing job of keeping everything raked and spotless and the room staff as always work incredibly hard to make your room an oasis to retire to after a day in the sun . Cannot wait to return
Stayed 7 nights in Sep 2024

10/10 Excellent

Krystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food options at the buffet and a la carte restaurants at the Barcelo Maya Palace were great and the staff were all very helpful and friendly. The rooms could do with a little updating but other than that, we enjoyed our stay here.
Stayed 6 nights in Sep 2024

10/10 Excellent

Isabel

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Ricardo

Stayed 4 nights in Sep 2024

10/10 Excellent

Loredana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property , great service, friendly staff, good food and plenty of amenities. Will come back!
Stayed 5 nights in Sep 2024

10/10 Excellent

BORIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely goog
Stayed 13 nights in Aug 2024

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation I’ve had. I will do it again with BARCELÓ
Stayed 5 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel para ir con niños. Es mi 2nda estadía. Tiene el area de niños (club y pisina) integrada con las de adultos y a pasos de la playa. Las habitaciones tienen 2 sillones q se hacen cama por lo q es muy cómodo para la familia. Las habitaciones las mantienen en muy buen estado. La comida es buena y el aseo también. El personal de Restaurant Hacienda es increíble. Agradezco a Moisés, Inocencio y Jorge por su amabilidad. Tambien a Leonardo de sport center q nos llevo en catamaran. Lo malo: La playa del Maya Palace no es muy buena. Tiene rocas y la parte de arena es dura. Hay q caminar a los hoteles del lado para mejor playa. Las distancias son largas. Los restaurantes quedan lejos de pisinas y habitaciones, y no hay snack bar o restaurant para comer en la playa ni pisinas. Solo hay bar para bebidas. El personal de recepción en general no es muy atento. Algunos si pero otros no. Son como robots que responden y de hecho no conocen ni el hotel dado las respuestas que dan. En el check out sugeri q seria bueno poner aire acondicionado al area de comida del restaurante El Coral. Ya que el sector donde se mantiene la comida aunque es cerrado no esta climatizado por lo que es un horno. Hace un calor insoportable y tener comida en esas condiciones no es apropiado. Pero el recepcionista de premiun level no conocía bien el lugar e indico q hacia calor por que era abierto. Lo que es falso ya que lo único abierto son el sector de mesas. El area de comida es cerrado.
Stayed 8 nights in Sep 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great service. Staff is very informative. Restaurants are excellent. Beach is wonderful.
Stayed 5 nights in Sep 2024

10/10 Excellent

Yamile

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Susanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful time except the loud horrible music by the pools.
Stayed 4 nights in Sep 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and the sea are clean
Stayed 7 nights in Sep 2024

10/10 Excellent

Andres F

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2024

6/10 Okay

Meisam, Coquitlam

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

ARISTIDES

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel. We came with the entire family and not complain the all. We enjoyed every single moment. We will be back soon!!
Stayed 7 nights in Sep 2024

6/10 Okay

Carlos

Stayed 5 nights in Aug 2024

10/10 Excellent

Sergey

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 10 nights in Sep 2024