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Mitsui Garden Hotel Yokohama MM Premier

4.0 star property

Choose dates to view prices

Photo gallery for Mitsui Garden Hotel Yokohama MM Premier

Indoor pool, outdoor pool
Terrace/patio
Lobby
In-room safe, blackout curtains, iron/ironing board, free WiFi
Bar (on property)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Pool
  • Parking available
  • Laundry

Explore the area

Map
3-chome-3-3 Minatomirai Nishi Ward, Yokohama, Kanagawa, 220-0012
  • Landmark Tower
    ‪7 min walk‬
  • Anpanman Museum
    ‪11 min walk‬
  • Pacifico Yokohama
    ‪13 min walk‬
  • Tokyo (HND-Haneda)
    ‪26 min drive‬

Room options

View all photos for Deluxe Corner King, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Corner King, Non Smoking

  • 36.6 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Queen (with Microwave oven and Washing machine), Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Queen (with Microwave oven and Washing machine), Non Smoking

  • 26.4 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Corner Twin, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Corner Twin, Non Smoking

  • 36.6 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Queen (ChairType), Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Queen (ChairType), Non Smoking

  • 26.4 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Queen (with projector), Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Queen (with projector), Non Smoking

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Queen (SofaType), Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Queen (SofaType), Non Smoking

  • 25.4 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Corner King, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Executive Corner King, Non Smoking

  • 46.1 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe King, Non Smoking

  • 32.6 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Corner Twin, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Executive Corner Twin, Non Smoking

  • 46.1 sq m
  • Bay view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe , 2 beds, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe , 2 beds, Non Smoking

  • 32.6 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe , 2 beds (+ extra), Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe , 2 beds (+ extra), Non Smoking

  • 32.6 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Twin, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Twin, Non Smoking

  • 32.6 sq m
  • Bay view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe , 1 bed Queen , with projector, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe , 1 bed Queen , with projector, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe , 1 bed King, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe , 1 bed King, Non Smoking

  • 32.6 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior , 1 bed Queen , sofa type, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior , 1 bed Queen , sofa type, Non Smoking

  • 26.4 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior , 1 bed Queen , with washing machine, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior , 1 bed Queen , with washing machine, Non Smoking

  • 26.4 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Accessible Double, Non Smoking

City view

Accessible Double, Non Smoking

  • 26.4 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior , 1 bed Queen , chair type, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior , 1 bed Queen , chair type, Non Smoking

  • 26.4 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive , 2 beds , corner room, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Executive , 2 beds , corner room, Non Smoking

  • 46.1 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Accessible , 1 bed Double, Non Smoking

City view

Accessible , 1 bed Double, Non Smoking

  • 26.4 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe , 2 beds , corner room, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe , 2 beds , corner room, Non Smoking

  • 36.6 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Twin (+SofaBed), Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Twin (+SofaBed), Non Smoking

  • 32.6 sq m
  • Bay view
  • Sleeps 3
  • 2 Large Single Beds and 1 Large Single Sofa Bed

View all photos for Executive , 1 bed King , corner room, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Executive , 1 bed King , corner room, Non Smoking

  • 46.1 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe , 1 bed King , corner room, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe , 1 bed King , corner room, Non Smoking

  • 36.6 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe , 3 beds, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe , 3 beds, Non Smoking

  • 32.6 sq m
  • Sleeps 3
  • 3 Large Single Beds

View all photos for Deluxe Triple, Non Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Triple, Non Smoking

  • 32.6 sq m
  • Bay view
  • Sleeps 3
  • 3 Large Single Beds

View all photos for Accessible Double Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Accessible Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Queen Room（with chair)

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Queen Room（with chair)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Queen Room（with sofa)

Bathroom | Separate bathtub and shower, rainfall showerhead, hair dryer, slippers

Superior Queen Room（with sofa)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Corner King Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Corner King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Corner Twin Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Executive Corner Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Queen Room（with projecter)

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Queen Room（with projecter)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Triple Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Queen Room（with Microwave and washer)

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Queen Room（with Microwave and washer)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room (with sofa bed)

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Twin Room (with sofa bed)

  • Sleeps 3
  • 1 Single Sofa Bed and 2 Single Beds

View all photos for Executive Corner King Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Executive Corner King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Corner Twin Room

Bathroom | Separate bathtub and shower, rainfall showerhead, hair dryer, slippers

Deluxe Corner Twin Room

  • Sleeps 2
  • 2 Single Beds

Deluxe , 2 Beds (+ Extra)

  • Sleeps 3
  • 1 Single Sofa Bed and 2 Single Beds

Superior , 1 Bed Queen , Sofa Type

  • Sleeps 2
  • 1 Queen Bed

Deluxe , 1 Bed Queen , With Projector

  • Sleeps 2
  • 1 Queen Bed

Executive , 2 Beds , Corner Room

  • Sleeps 2
  • 2 Single Beds

Deluxe , 2 Beds

  • Sleeps 2
  • 2 Single Beds

Executive , 1 Bed King , Corner Room

  • Sleeps 2
  • 1 King Bed

Accessible , 1 Bed Double

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior , 1 Bed Queen , With Washing Machine

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior , 1 Bed Queen , With Washing Machine

  • Sleeps 2
  • 1 Queen Bed

Deluxe , 1 Bed King

  • Sleeps 2
  • 1 King Bed

Superior , 1 Bed Queen , Chair Type

  • Sleeps 2
  • 1 Queen Bed

Deluxe , 1 Bed King , Corner Room

  • Sleeps 2
  • 1 King Bed

Deluxe , 3 Beds

  • Sleeps 3
  • 3 Single Beds

Deluxe , 2 Beds , Corner Room

  • Sleeps 2
  • 2 Single Beds

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About this property

Mitsui Garden Hotel Yokohama MM Premier

Hotel with a fitness centre, near Tokyo Bay
Along with an indoor pool, this smoke-free hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Other amenities include a fitness centre, a bar/lounge and self parking.
Mitsui Garden Hotel Yokohama MM Premier offers 364 accommodations with a safe and complimentary bottles of water. 50-inch LCD televisions come with digital channels and Netflix.

Bathrooms include a separate bath and shower with a rainfall showerhead, slippers, toilets with an electronic bidet and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Mitsui Garden Hotel Yokohama MM Premier. During your stay, you're just a quick walk from Yokohama Museum of Art. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Amenities include laundry facilities, a lift and a terrace
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 15-minute walk of Anpanman Museum and K-Arena Yokohama
Mitsui Garden Hotel Yokohama MM Premier offers its guests an indoor pool, an outdoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A terrace, a vending machine, and laundry facilities are also featured at Mitsui Garden Hotel Yokohama MM Premier. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Yokohama hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Mitsui Garden Hotel Yokohama MM Premier has a restaurant on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (JPY 2,500 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: JPY 3,520 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3520 per person
  • Self-parking fee: JPY 2500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
For safety reasons, guests under 55 inches (140 centimetres) tall are not permitted to use both the indoor and outdoor pools. No swimming or pool toys are allowed in the pools.

We should mention

  • Pool access available from 3:00 PM to 9:00 PM
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mitsui Yokohama Mm Premier
Mitsui Garden Hotel Yokohama MM Premier Hotel
Mitsui Garden Hotel Yokohama MM Premier Yokohama
Mitsui Garden Hotel Yokohama MM Premier Hotel Yokohama

Mitsui Garden Hotel Yokohama MM Premier Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 504 out of 641 reviews
Rating 8 - Good. 108 out of 641 reviews
Rating 6 - Okay. 18 out of 641 reviews
Rating 4 - Poor. 3 out of 641 reviews
Rating 2 - Terrible. 8 out of 641 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hin Wai Frederick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of Mt Fuji plus very friendly staff. 5 Stars plus.
Stayed 3 nights in Dec 2024

10/10 Excellent

tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel, centrally located. It has three different shopping malls right next to it, a great breakfast buffett, and with in a short walk from two different train stations. The bed is extremely comfortable, the shower and tub very nice and the pool has a great view. I highly recommend for couples and family's. If traveling with children there is an amusement park next to the hotel.
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location for exploring the city. Large comfortable room with a beautiful view
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Tyann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is absolutely beautiful. Getting to the lobby was slightly tricky but had we not been jetlagged, I probably would have seen the sign that said "get on the elevator and go to the 20th floor". The breakfast buffet was very good with a number of options. We chose not to do the buffet every day due to wanting to explore other options but we did eat there 3 out of the 6 mornings. Staff very friendly and accommodating. Overall everything was great and would stay here again. We had a few of the city and off the the side a view of Mt. Fuji!
Stayed 6 nights in Nov 2024

10/10 Excellent

Kenneth

Stayed 4 nights in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2024

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is excellent! It is my second time staying and I will come back again. Very convenient location. Has onsite coin laundry and some rooms with laundry machines which just makes life easier on vacation. Staff is always helpful. I purchased breakfast this time around and the food was delicious. Location is so good. I caught a Narita bus (to and from) to a close hotel which made it easier to get to hotel than using train. Look forward to returning soon!
Stayed 6 nights in Nov 2024

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to stay here. Staff is kind and polite. Accommodations were fantastic.
Stayed 2 nights in Dec 2024

10/10 Excellent

jianfu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the staff were very friendly. The location is close to shopping center and train stations. Overall, we enjoyed our stays at this hotel.
Stayed 12 nights in Nov 2024

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and clean stay. Such a beautiful view of the Yokohama pier we got lucky and got a view of Mount Fuji that we woke up to everyday. Spectacular and clean room. Would highly recommend staying here. It’s about a 23 minute walk from Yokohama station, but there is a station only 5 minutes where the mall is located near Queens tower and very easy to use.
Stayed 3 nights in Nov 2024

10/10 Excellent

Tian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient
Stayed 1 night in Nov 2024

10/10 Excellent

Tian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet place with very polite staff at the front desk. the place is close to the Metro station and there is a lot of shopping mall nearby, so very convenient. and it’s affordable compared to the same level hotel in Tokyo. probably the best choice for me to stay in Japan
Stayed 4 nights in Nov 2024

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Elsie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편안하게 묵기 좋은 숙소
깔끔하고 좋은 곳이었습니다. 늦은 밤에 도착한 터라 시설을 제대로 이용하지 못해 아쉽지만, 직원분들이 매우 친절했고 시설도 깨끗하게 잘 관리된 느낌이라 좋았습니다.
Stayed 1 night in Nov 2024

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Sheena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and the staffs are very friendly.
Stayed 4 nights in Nov 2024

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean room, very comfortable bed. Close to shops and The Blue Bottle Coffee shop was fantastic.
Stayed 3 nights in Nov 2024

10/10 Excellent

Shea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always look forward to my stay here. I visit Japan at least once a year and this hotel is always my go to.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazingly helpful, and the rooms were absolutely immaculate.
Stayed 3 nights in Oct 2024

10/10 Excellent

Gabriel

Stayed 4 nights in Oct 2024

10/10 Excellent

Jessica

Stayed 1 night in Oct 2024

8/10 Good

Nie-Wing

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel, location and facilities
Check in was awkward. First they could not find our reservation then they could not offer us a room because we were early. After walking around for 3 hours, we stopped by to ask if we could check in and they said it would be more money for early check in. Their English is minimal and they don't have enough language skills to explain leaving a lot to be assumed. Makes a 5 star hotel feel like a 3 star.
Stayed 1 night in Oct 2024

6/10 Okay

Janice

Travelled with family
Liked: Cleanliness, staff & service
Food in the restaurant is delicious! Staff are well trained but limited English. Shuttle bus to airport is available from Royal Park Hotel. Rules about the pool made it impossible for me to use it.Very limited hours and must book in advance. It is right outside the windows of lobby and hotel bar. Museum across the street is closed for at least a year. Disappointed. Train stations are 5 to 8 minute walk.Far away from Disneyland (2.5 hours on train) or Tokyo Tower or Tokyo Dome. 20 to 30 minute drive from cruise port. But hotel is very elegant, quiet and clean.
Stayed 2 nights in Oct 2024