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Yokohama Bay Sheraton Hotel & Towers

4.5 star property

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Photo gallery for Yokohama Bay Sheraton Hotel & Towers

Lobby
Minibar, in-room safe, desk, blackout curtains
Exterior
Lounge
Bar (on property)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Free WiFi
  • Air conditioning

Explore the area

Map
1-3-23 Kitasaiwai, Nishi-ku, Yokohama, Kanagawa-ken, 220-0004

Room options

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Minibar, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking

  • 46 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds, Non Smoking

Minibar, in-room safe, desk, blackout curtains

Room, 2 Single Beds, Non Smoking

  • 34 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Room, 2 Single Beds, Non Smoking

Minibar, in-room safe, desk, blackout curtains

Club Room, 2 Single Beds, Non Smoking

  • 46 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 2 Single Beds, Non Smoking

Minibar, in-room safe, desk, blackout curtains

Room, 2 Single Beds, Non Smoking

  • 46 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Room, 1 King Bed, Non Smoking

Club Room, 1 King Bed, Non Smoking | Minibar, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, Non Smoking

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking

  • 46 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking

Club Room, 1 King Bed, Non Smoking | Minibar, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, Non Smoking

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Single Beds, Non Smoking

Club Room, 2 Single Beds, Non Smoking | Minibar, in-room safe, desk, blackout curtains

Club Room, 2 Single Beds, Non Smoking

  • 34 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 2 Single Beds, Non Smoking

Minibar, in-room safe, desk, blackout curtains

Room, 2 Single Beds, Non Smoking

  • 46 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 2 Single Beds, Non Smoking

Room, 2 Single Beds, Non Smoking | Minibar, in-room safe, desk, blackout curtains

Room, 2 Single Beds, Non Smoking

  • 34 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking | Minibar, in-room safe, desk, blackout curtains

Room, 1 Double Bed, Non Smoking

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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4.7 out of 5, Exceptional, (1396)
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includes taxes & fees
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About this property

Yokohama Bay Sheraton Hotel & Towers

Luxury hotel connected to a shopping centre in Yokohama with 7 restaurants
7 restaurants, an indoor pool and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a coffee shop/cafe are on-site. Housekeeping is available on request.
Yokohama Bay Sheraton Hotel & Towers offers 348 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, slippers, toilets with an electronic bidet and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

Guests aged under 20 years old are not allowed in the swimming pool, fitness facility or hot tub.

Our customers tell us that they can't get enough of the helpful staff at Yokohama Bay Sheraton Hotel & Towers. During your stay, you'll be connected to a shopping centre and within walking distance of Yokohama Museum of Art. Free WiFi in public areas, 7 restaurants and an indoor pool are available.
  • Free WiFi and wired Internet
  • Enjoy seafood with ocean views at Teppanyaki Sagami, one of the property's 7 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Just a 3-minute drive from Yokohama Museum of Art and a few minutes from Landmark Tower
Yokohama Bay Sheraton Hotel & Towers offers its guests an indoor pool, Access to hot tub, and a fitness centre. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and 12 meeting rooms are available. The luxury Yokohama Bay Sheraton Hotel & Towers also features tour/ticket assistance, coffee/tea in common area, and concierge services. You'll have access to the health club at a partner property. Parking is available for a fee.

This 4.5-star Yokohama hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10 AM.
Teppanyaki Sagami – Overlooking the ocean, this restaurant specialises in seafood and serves lunch and dinner.
Ko-No-Hana – Overlooking the garden, this restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
Compass – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Sai-Ryu – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Bay West – This bar only serves dinner. Open daily.
Late-night fare is available from room service (during limited hours).

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (JPY 1,900 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10 AM for a fee: JPY 4,900 for adults and JPY 2,450 for children
  • 7 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bay West
  • Compass
  • Ko-No-Hana
  • Sai-Ryu
  • Teppanyaki Sagami

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Shopping centre

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Front entrance ramp
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (97 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 25-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 6325.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4900 for adults and from JPY 2450 for children
  • Self-parking fee: JPY 1900 per night (in/out privileges)
  • Rollaway bed fee: JPY 6325.0 per night
  • Facilities fee: JPY 2200 per person, per day and includes use of: swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Yokohama Bay Sheraton Hotel & Towers
Yokohama Bay Sheraton Towers
Yokohama Bay Sheraton Hotel Towers
Yokohama Bay Sheraton & Towers
Yokohama Bay Sheraton Hotel & Towers Hotel
Sheraton Yokohama
Yokohama Bay Sheraton Hotel
Yokohama Sheraton
Yokohama Bay Sheraton Hotel & Towers Yokohama
Yokohama Bay Sheraton Hotel & Towers Hotel Yokohama

Yokohama Bay Sheraton Hotel & Towers Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 538 out of 916 reviews
Rating 8 - Good. 285 out of 916 reviews
Rating 6 - Okay. 62 out of 916 reviews
Rating 4 - Poor. 23 out of 916 reviews
Rating 2 - Terrible. 8 out of 916 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As our 1st time in Tokyo, this was a joy to stay here. Staff was polite and helpful, The food options were abundant. The location so close to all transportation but also within walking distance of restaurants. The room was clean and spacious. It was just a super pleasant experience all around!
Stayed 6 nights in Dec 2024

8/10 Good

Sang Ho

Business traveller
Location
Stayed 1 night in Nov 2024

10/10 Excellent

R.

Liked: Cleanliness, staff & service, property conditions & facilities
a very beautiful hotel and still very nice but in certain areas showing its age

10/10 Excellent

Jonathan, Chippenham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Yokohama station for transportation and shopping. Quiet and large rooms
Stayed 1 night in Nov 2024

8/10 Good

Jun

Liked: Cleanliness, staff & service
Good
Stayed 4 nights in Oct 2024

10/10 Excellent

Harry

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect location to all transportation, food and shopping. Highly highly recommend
Stayed 4 nights in Oct 2024

8/10 Good

Sony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room is quite small. That’s about the only dislike
Stayed 4 nights in Oct 2024

10/10 Excellent

Jinquan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location. Only negative was the room was likely a smokers room before and could still smell the odour. Also very compact.
Stayed 4 nights in Oct 2024

8/10 Good

Andreas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located directly across from the Yokohama train station with quick access via elevator and underground hallways. There are multiple restaurant options, and we tried two - breakfast in the morning on the second floor and cocktails and snacks on the top floor with a piano player and a beautiful view of the city. The staff was wonderful, the room was clean, quiet and cozy.
Stayed 4 nights in Aug 2024

10/10 Excellent

CHIEKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I didnt like how they didnt say i would have to pay to use the pool
Stayed 2 nights in Aug 2024

2/10 Terrible

Jill

I booked a city view we looked out onto a train station We went to swim in the pool and it cost us 2,200.00 yen each and coolly use for 1 hour There are extra hidden fees all over this hotel
Stayed 2 nights in Aug 2024

8/10 Good

Misako

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had wait for a long time to check-in, the first in the lobby area which if you sit at the chair you had to order something. I order a lemon soda and it's cost 1400 yen. Then I was took to 26th floor, Shelton Club check-in area, and told I can get some snack & drink. I was wondering why I couldn't be here, since I reserved The Shelton club room. The floor in the room has some uneven level under the carpet, and I almost tripped over a few times. I'm old and needed nice smooth floor. The place is not good as the onsen ryokan in Echigo Yuzawa, but it cost much high price. I stayed at Shelton a few times at other area, and this is the worst place. Staffs are not really good, maybe because it in Yokohama. I don't think I'll go back there, and find other hotel when I visit Yokohama in future.
Stayed 2 nights in Jul 2024

10/10 Excellent

Ishan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Masumi

Travelled with family
The service was very good. But I have a question about the cleanliness of the room
Stayed 2 nights in Jul 2024

8/10 Good

Fiona

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is situated in an exceptionally convenient location, adjacent to Yokohama Station. The daily breakfast buffet is outstanding. It should be noted that access to the pool involves a daily surcharge which, unfortunately, also comes with time/availability constraints.
Stayed 10 nights in Jul 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We finished our Cruiseline trip and stayed at Sheraton Bay Hotel for 1 night .Room is clean and space with two separate wash sink, located near Yokohama Train Station, love it ! Definitely , next time , will arrange longer stays at this Sheraton Hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Yasutomo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 19 nights in Jun 2024

10/10 Excellent

Kazuharu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Peter

Stayed 1 night in Jun 2024

10/10 Excellent

Nhi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience with this hotel. Some of our highlights: - Breakfast was amazing. Lots of options to choose from. Food was very fresh. We loved the fresh orange juice and made-to-order omelets. - Receiving 500 yen voucher for each day we opt out of cleaning service. We were able to use the vouchers on desserts at the hotel’s bakery on the last day of our stay. - Very close to Yokohama Station. - Very close to major shopping centers and dining options - Our room had a great view The room was a little smaller than other hotels we were used to, but it is considered big for hotels in Japan. Overall, we would definitely book again for future visits!
Stayed 6 nights in Jun 2024

10/10 Excellent

Sai Kow

Liked: Cleanliness, staff & service, property conditions & facilities
The great difficulty and biggest problem is when arriving from the airport to YCAT bus terminal, one would have to lug your heavy luggage through the building, up and down several steep stairways and escalators, for at least 15 minutes, before arrival at your hotel. This is exhausting and very dangerous as one may fall. Changes have to be made. Thank you.
Stayed 4 nights in Jun 2024