2/10 Hirveä
Aleksander
22.11.2024
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Would not recommend this hotel
The room itself was very small and cramped, but was otherwise nicely decorated and had no major issues. However it smelled a bit strange, and the shower cabin couldn't be closed all the way. There was also a used hand towel under the bed, which could indicate that the room hadn't been properly cleaned.
After our first night, however, the problems started when we noticed that we had developed a rash along with intense itching. When we examined the room more closely, we found bedbugs on the wall along the bed and on the mattress. We went to the reception and asked to be moved to another room, but unfortunately they were fully booked. The receptionist told us to come back the next day so we could speak to someone else. Then she disappeared.
We had to leave the hotel and check into another hotel instead. We have been in contact with Hotel Josef regarding the situation, but our request for a refund was rejected with no further explanation other than that they don’t believe us, even though we have sent both videos and pictures showing the bedbugs and bite marks.
Unfortunately we can never consider booking this hotel again, nor recommend anyone else to do so. Getting pests at a hotel can happen to anyone, and it’s not necessarily the hotel's fault. But when such things happen, guests should be treated better. We paid more than 350 Euros for our stay, and an additional 100 Euros for a new hotel. In the end, the entire experience was just costly and unpleasant for us.
Aleksander
Yöpyi 2 yötä marraskuussa 2024
