Along with a 24-hour front desk, this smoke-free hotel has tour/ticket assistance and a front desk safe. WiFi in public areas is free. Other amenities include multilingual staff assistance and a vending machine. Housekeeping is available on request.
Mercure Hotel Aachen am Dom offers 117 accommodations with a safe and coffee/tea makers. LCD televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers and hairdryers.
This Aachen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Mercure Hotel Aachen am Dom. During your stay, you're just a quick walk from Elisenbrunnen. Free WiFi in public areas and breakfast (surcharge) are available.
Free WiFi
Buffet breakfast served daily for a fee
Amenities include a front desk safe, multilingual staff and a lift
On-site recreation includes bicycles to rent
Steps from Elisenbrunnen and 4 minutes on foot from Couven Museum
Pets welcome for a fee
As a guest of Mercure Hotel Aachen am Dom, you'll find a vending machine, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. Mercure Hotel Aachen am Dom also features discounted use of a nearby fitness facility, a front desk safe, and a lift.
This 3-star Aachen hotel is smoke free.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Room service is available.
Languages
English, French, German, Polish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Offsite parking available (EUR 18 per night)
Food and drink
Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 24 per person
Things to do
Bicycle rentals
Family friendly
Soundproofed rooms
Conveniences
24-hour front desk
Luggage storage
Safe at front desk
Vending machine
Guest services
Change of bedsheets (on request)
Change of towels on request
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift (88 centimetre wide door)
Wheelchair accessible (may have limitations)
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Hypo-allergenic bedding
Bathroom
Bathtub or shower
Hair dryer
Private bathroom
Towels provided
Entertainment
LCD TV with satellite channels
Pay films
Food and drink
Coffee/tea maker
Electric kettle
Room service
More
Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board on request
LED lighting
Phone
Recycling
Safe
Soundproofed rooms
Water-efficient showers
Policies
Check-in
Check-in start time: 3 PM; check-in end time: midnight
Check-out
Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 30
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets: EUR 19 per pet, per night
Service animals are exempt from fees.
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cots (infant beds) are not available.
Payment types at the property
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: from approximately EUR 24 per person
Nearby parking fee: EUR 18 per night
Pet fee: EUR 19 per pet, per night
Service animals are exempt from fees
Late check-out fee: EUR 30 (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
We should mention
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
National rating
Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.
Property is also known as
Dom Aachen
Mercure Aachen am Dom
Mercure am Dom
Mercure Hotel Aachen
Mercure Hotel Aachen am Dom
Mercure Hotel am Dom
Accor Hotel Aachen Am Dom
Mercure Aachen Am Dom Aachen
Mercure Hotel Aachen am Dom Hotel
Mercure Hotel Aachen am Dom Aachen
Mercure Hotel Aachen am Dom Hotel Aachen
Mercure Hotel Aachen am Dom Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We stayed here for two nights. It's a really convenient location for the Altstadt, cathedral and Christmas markets. The staff were very friendly and helpful, the hotel is clean and in good condition, and our room was comfortable. We did hear some noise from the street in the night, but that was the only minor issue. Overall we were very happy with our stay here.
The hotel was really close to bars, restaurants and the shopping centre. The cathedral was literally round the corner. The staff were all helpful and friendly.
Lovely hotel just down from the cathedral, was able to check in on line so just showed passport at reception.
Room was clean and comfortable and a good size.
Wonderful time in Aachen, in no small part due to Hotel am Dom. Very friendly and attentive staff. Room was nice and clean. Water pressure made showering pleasant. Quiet and relaxing time. Only problem is that the parking situation is not very clear. I believe the hotel lot is the underground section of the car park, but I parked in the upper floor and had difficulty getting out. If you drive, you might want to get this clarified first. Otherwise, everything was great, and I highly recommend the hotel.
Centrally located, Mercure Aachen is a good hotel choice for the location and nightly fee but rather bare bones - no restaurant or bar (breakfast is offered), hardly any lobby and no in-room mini-bar to keep drinks cold. While my mattress was bit hard, my room was otherwise well appointed and lit. Nice bathroom.
There was a water leak from the ceiling and we had to lose time for our plans while the worker fixed it. The management refused to give us a new room or compensate us for our inconvenience. In addition, the water kettle leaked and we needed to get a new one, but had to retrieve it ourselves-it was not brought to us.
The neighborhood is noisy and the wi does do not keep out the street noise, even on the third floor.
We asked the front desk staff to reserve us a taxi in the morning and they would not, claiming that there are “always taxis out front.” When we needed one in the morning to catch our train however there were none, and we had to deal with it ourselves.
Overall a very disappointing experience for the money paid.
1 night stay, very comfortable hotel. Parking is a challenge in the city but hotel does have designated spots in a nearby garage. Excellent room and breakfast, everyone was friendly. Very-city center, great for the sites and dining, shopping but very busy area.
The property is very close to the main shopping area of Aachen. It is kept very clean. The gentleman who checked me in and seemed to be the only one on duty every time I walked by was really friendly and helpful.