2/10 Terrible
Sandra
Travelled with partner
24 Feb 2025
DO NOT BOOK WITH THESE GUYS. THEY WILL CANCEL YOUR BOOKING AND KEEP YOUR MONEY SCAMMERS!!
Booking with this company was the biggest mistake i have ever made.
We booked 18days in advance, had our booking confirmed and paud for our stay in full.
On the day of check-in, when we were already enroute to the accommodation, they send a message on WhatsApp that they have been fully booked. They had 18 days to communicate with us that they were fully booked but decided on the day (less than 2hours to check in) they tell us that we would have no accommodation.
What followed was us desperately trying to find out more information as our 'host' ignored us for hours at a time. Seemingly unaware or unbothered that they have left paying guests stranded in a foreign country with no recourse or alternatives. This was supposed to be a special trip but due to the actions of this company the only memory I have was being left stranded despite doing everything right.
When we asked for them to waive the 'no refund' with Expedia so that we can at least can our money back they have delayed and ignored us so much that we now cannot even get that refund for the rooms we booked 18days in advance and did everything in our power to get to. The rooms they cancelled on us with hours before we were due to stay.
If I could give this company and host negative stars. I would. If I could warn EVERY and ANYONE looking to book with them not to do it. I would.
Sandra
Stayed 2 nights in Jan 2025