Absolutely horrible from wo to go, difficulty locating property, on a narrow back street, car park is not really nearby the motel rooms, not a good vibe, actually felt unsafe, adjoining motel reception is a busy pokies establishment (which I didn’t expect) and pokies room was only a very short distance from my allocated motel room. I was already feeling vulnerable when I arrived in reception and a guest was complaining about her room not being serviced, I really wanted to leave as I noted limited mobile phone coverage, not good when you don’t feel safe (one staff member said mobile coverage can be patchy and the other denied any issues). staff were initially friendly and helpful, so I progressed with my booking however I went into my room, very old and dated, light fitting falling off wall, curtains falling off rod but the fact that I could not secure my room internally was deciding factor - I wasn’t staying. The door lock for room was original and didn’t feel secure at all for a female travelling alone - there was no chain or extra snib- receptionist tried to tell me you can’t have those things on doors because fire safety - and yet nearly every modern hotel has capacity to lock the exterior door internally, I returned to reception and requested a refund because room didn’t meet standards, NO REFUND & she said I would be blacklisted, never been blacklisted in my life! wotif tried to negotiate for me, no refund but supported me with a small good will voucher for alt accom.