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Agustina Suite

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Photo gallery for Agustina Suite

Property grounds
LCD TV
Property grounds
Pillow-top beds, in-room safe, blackout curtains, iron/ironing board
Exterior

Reviews

7.4 out of 10

Good

Entire apartment

Sleeps 220 sq m

Popular amenities

  • Parking included
  • Pool
  • Outdoor space
  • Air conditioning
  • Free WiFi
  • Business services

Explore the area

Map
Huerfanos,1400, Santiago, Santiago, 83000000
  • Plaza de Armas
    8 min walk
  • Palacio de la Moneda
    9 min walk
  • Santiago Town Square
    10 min walk
  • Santiago (SCL-Arturo Merino Benitez)
    15 min drive

Room options

View all photos for Standard Suite

Property grounds

Standard Suite

  • 20 sq m
  • Sleeps 2

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About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Agustina Suite

Art Deco Santiago apartment in Downtown Santiago with free parking
This smoke-free apartment building features an outdoor pool, a rooftop terrace and conference space. Self parking is free. Additionally, tour/ticket assistance, a garden and a front desk safe are on-site. The apartment provides a sofa bed and a sitting area, plus free WiFi and a pillowtop bed. Added amenities include an LCD TV, a TV and a rainfall shower.
Guest accommodation at this apartment is accessible via exterior corridors and offers a safe and blackout curtains. This accommodation has separate sitting areas and is furnished with single sofa beds. Beds feature pillowtop mattresses. LCD televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit with a rainfall showerhead. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested.

Recreational amenities at the apartment include an outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at this apartment building, you're just a quick walk from Plaza de la Constitucion. Free self-parking, an outdoor pool and a rooftop terrace are available. The apartment includes amenities such as free WiFi and a pillowtop bed.
  • Air-conditioned apartment with pillowtop bed, sofa bed and sitting area
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a meeting room and conference space
  • Just a 3-minute walk from Plaza de la Constitucion and 6 minutes on foot from Former National Congress
  • Shopping centre and local-area shuttle service available for a fee
As a guest of Agustina Suite, you'll find an outdoor pool, a rooftop terrace, and tour/ticket assistance. Event space at this apartment measures 753 square feet (70 square metres) and includes conference space. An area shuttle within 50 km and a shopping centre shuttle are available for a fee. Agustina Suite also features a garden, a front desk safe, and a lift. Self parking is free.

This 3.5-star Santiago apartment is smoke free.

Languages

English, Portuguese, Spanish

Property amenities

Ski

  • Ski equipment rentals nearby
  • Ski shuttle nearby

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Airport shuttle on request
  • Area shuttle (surcharge) up to 50 km
  • Shopping centre shuttle (surcharge)
  • Ski shuttle nearby
  • Free self parking on site

Family friendly

  • Children stay free (see details)

Bedrooms

  • Pillowtop mattress
  • Single sofa bed

Bathroom

  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 32-inch LCD TV

Outdoor areas

  • Garden
  • Rooftop terrace

Work spaces

  • 753 square feet of conference space
  • Meeting room

Climate control

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Iron/ironing board on request
  • Limited-hour front desk
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a business district
  • In an entertainment district
  • In the city centre
  • Near a metro station

Things to do

  • Bicycle rentals nearby
  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 30 floors
  • Access via exterior corridors
  • Art Deco architecture
  • Built in 2009
  • Garden

Activities nearby

  • Bicycle rentals
  • Golfing
  • Ski equipment rentals

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Monday - Saturday (8 AM - 11 PM)
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 30000 per vehicle (one way)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This apartment offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property's front desk is open during the following times:
  • Monday - Saturday: 8 AM - 11 PM
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Agustina Suite
Agustina Suite Apartment
Agustina Suite Apartment Santiago
Agustina Suite Santiago
Agustina Suite Santiago
Agustina Suite Apartment
Agustina Suite Apartment Santiago

Agustina Suite Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 47 out of 198 reviews" "
Rating 8 - Good. 75 out of 198 reviews" "
Rating 6 - Okay. 44 out of 198 reviews" "
Rating 4 - Poor. 18 out of 198 reviews" "
Rating 2 - Terrible. 14 out of 198 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good Location Bad customer service.
As we went into the building the security guard stopped us and asked us where we were going— we explained we were checking in and he directed us to the room in the building where the “front desk” is. We knocked on that door for close to 20 minutes; we knocked from 9 am to 9:20 before we gave up and came down the elevator to the main building (A -> B). The security guard let us know he had no key for us and if there was no one there there’s nothing he could do. I called Expedia because this seemed like a ghost hotel, I asked for a refund so that we could go to a hotel, but they said no refund could be issued because it was non refundable— which I would understand if there was a hotel to check in, but we didn’t have a hotel. All of this took more than an hour and I’m calling from my US cell to Expedia costing me long distance charges. After an hour of waiting and being on the line the lady from Expedia finally gets a hold of the “front desk” agent; he refuses to refund my money and says he’s been there the whole time (which he hasn’t). We go up to building B and up the elevator, he opens the door. The receptionist was rude as soon as he opened the door, no apologies, just said he had been here the whole time (which he hadn’t). He is grumpy and rude the whole time he’s checking me in. Asking me for my passport and then going on a rant about me. In short, Would not recommend. We checked out at 9:30 and he was not there for that, I had to slide the key under the door.
Stayed 1 night in May 2018

8/10 Good

Thiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location on Santiago
The room was clean and nice, except for the heater/cooler that was weak for the room size. The room service was nice and fast and the location is awesome!
Stayed 4 nights in Nov 2017

6/10 Okay

JLH, NY

Disliked: Staff & service
Safe neighborhood hotel but..
You get what you pay for. You get a letter at the Front Desk with keys and instructions to pass by an office to leave credit card info. Which if you do, even after paying in full with all included you may be sucked into paying more. The area is very safe and so is the building. These apts eems to be subleased apt use to rent via Expedia. As the entire complex has permanent residents. Many places to eat and shop or be entertained. Transportation is convenient. For the money is worth it.
Stayed 2 nights in Nov 2017

4/10 Poor

Rich, Pennsauken, NJ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Intransigent hotel policies.
Reserved room months in advance, prepaid with credit card. Itinerary changed. Hotel refused a refund! Never going there again.

4/10 Poor

Benjamin, Puerto Rico

Disliked: Cleanliness, staff & service
Worst service ever even for the price
First, the best I can say is it has a centric location and was cheap. However it wouldn't bother me to pay a little more for better room cleaning. The cleaning service lady was totally careless, I had to insist couple times with management to have the carpet get vacuum cleaned and change pillows covers. Some times didn't change towels or removed the trash, I tipped her trying to motivate an improvement, she didn't earned it but it didn't work. Doesn't looks like management cares as we were not the only ones complaining and now I see that other reviewers concur. Very bad to show Chilenian spirit.

10/10 Excellent

Josephine, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Good location. Eduardo and Ivan were so lovely and helpful. Would stay again in a heartbeat!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Very difficult to find and really dirty .

8/10 Good

Edgar, Mexico

Liked: Staff & service, room comfort
Disliked: Cleanliness
great location! big space!
carpet looked dirty and found some hair on the bed sheets...the apartment had two separate full bathroom with shower and two bedrooms, a living room with dining room and ful kitchen with all amenities needed...very safe area just three blocks away from Chilean presidential palace La Moneda...

6/10 Okay

Sudatta, Toronto

Liked: Cleanliness, property conditions & facilities, room comfort
Decent place, not much service
The location was great. However, the wifi didn't work and there was no toilet paper. we had checked-in on Sunday, but we didn't see any front desk service except just before 5PM when we checked in. The apartment itself was clean and spacious but had they avoided some basic house-keeping errors, our stay could have been more enjoyable.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

not a student, charlottesville, va

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location run down facility
The location and wifi were the only good things. The paint was dirty, towels were ripped, and carpets were stained. The bathrooms were cramped and one of them was missing part of the door handle. My daughter got locked in and we were about to call the front desk when we managed to open it through the hole where part of the outside handle was still hanging on the door. So if you are on a budget and want yo walk everywhere it is a good place. Otherwise chose somewhere else.

2/10 Terrible

Kam , Toronto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lousy hotel - should be stricken from Expedia.
1) Unit meant for three people but pushed on to us as for four people. 2) Missing towels (for fourth person), bed was a pull out in the living room, dirty carpets, missing light bulbs. 3) Missing utensils, cups, cutlery etc. for fourth person not supplied even though repeatedly requested. 4) Cooking utensils not complete, e.g, spatula, cooking pan, no lighter to light the stove, no scissors, broken handle on pots and pans, no paper towels. 5) Unhygeneic , with bed bugs and itchy seats, remote and TV did not work 6) Rude staff, the office is hard to locate and the door is always closed, many a time unattended. 7) Elevators did not work most of the time. Our money should be refunded as the booking and delivery was substandard and legally in bad faith.

6/10 Okay

Phebe, The universe

Liked: Room comfort
Apartment Hotel
We were here over Christmas, so it was nice to have the extra space as well as the kitchen. There's a supermarket nearby, so we stocked up on food since most places were closed for the Christmas holiday. Comfortable apartment with a nice big bed; close to most of the museums and sights for tourists; not the quietest neighborhood, but definitely comfortable.

6/10 Okay

Ziggy , F

Disliked: Cleanliness, property conditions & facilities
Dirty restroom. Place felt creepy and dirty
A place to stay. Didn't find anything better in santiago Chile.

10/10 Excellent

Ms. Joa

Liked: Cleanliness, staff & service, room comfort
Awesome stay
The hotel was very clean, staff was very friendly, great location to all the major attractions in the center of the city. Safe environment and only 3 blocks away from the metro station. Greatly recommend it ,

6/10 Okay

Jennifer, SLC

Liked: Cleanliness
Fine
Only there one night. Very small room.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Decent price, bad service.
The hotel's service is not good. One day they failed to give us new towels and we had to use the old ones. We were also supposed to get a two-bed and instead we got a 1 queen bed and they promised to fix it and they never did. One day there was not any hot water. It's a decent hotel considering the price, can't ask for much.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Very central location
Location great, very central. Front desk staff helpful. Two details we didn't like were that the elevator to ground is only in parkade, from street entrance we had to take our bags up one flight of stairs and take a different lift to the room. Also, front desk is not 24 hours, family not able to reach us in our room after desk closed as there is no one to answer desk phone to transfer call to room. Room was comfortable.

2/10 Terrible

Vilson

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

6/10 Okay

Claire, Salem NH

Liked: Cleanliness
Good place for the (reduced Hotels.com) price.
Location in central business district, easy to walk to many places. It's a samll apartment in a large apartment building, and front desk not very helpful, but when directed to a room toward back of building where the agent was located, they were helpful, allowed us to store luggage (and even change clothes!), were helpful with calling transportation to airport.

10/10 Excellent

Jesse, China

Liked: Staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal; Service: Friendly; Cleanliness: Neat; Pool on the roof is awesome, centrally located everything is walking distance. Seems pretty safe.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tony, New Zealand - Auckland

Disliked: Cleanliness
Facilities: Modest; Value: Acceptable price; Service: Polite; Cleanliness: Lacking; Close to bakeries, shops, supermarket, cafes, mall, metro

4/10 Poor

Judith, Germany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
would not recommend it
The real good thing about that Hotel is its location, but the rest is quite bad. It wasnt very clean and it was very dark in there because it only got 1 window, which wasnt that big.

10/10 Excellent

Alex, Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, Comfortable Room
I stayed at the Augustina Suite during the third week of August with my wife. Unfortunately, there was no possibility of an early check in. This was because all of the rooms were full at the time. Once I got into the room, however, it was quite nice. The single bedroom suite is small. This isn't a bad thing, however. I quite liked it. It had a King Size bed which was awesome. Some of the stuff the room has includes: -LCD TV -Mini AC -Small fan -Mini Fridge -Radio -WiFi The bathroom was clean, stocked with towels daily. If there was 1 thing about the room that I disliked, it would be that the actual bath was sooo slippery! It has a handle inside, but even so, you'd be advised to watch your step. In conclusion, this room was great for what I needed. A place to leave my stuff, shower, and sleep comfortably at night. If you're planning on spending a lot of time inside the room, it's still nice, but it's kinda small.