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Heart Hotel and Gallery Whitsundays

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Heart Hotel and Gallery Whitsundays

View from room
Exterior
View from property
Sports facility
Lobby

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi
  • Air conditioning
    Air conditioning
  • Restaurant
    Restaurant

Explore the area

Map
277 Shute Harbour Road, Airlie Beach, QLD, 4802
  • Airlie Beach Lagoon
    2 min walk
  • Boathaven Beach
    9 min walk
  • Airlie Beach Market
    10 min walk
  • Airlie Beach, QLD (WSY-Whitsunday)
    7 min drive
VIP Access
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Room options

View all photos for Designer Queen Room - Water Aspect

View from room

Designer Queen Room - Water Aspect

  • 20 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Designer Queen Room - Village View

Designer toiletries, hair dryer, towels, soap

Designer Queen Room - Village View

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Designer King Room - Village View

View from room

Designer King Room - Village View

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Designer King Suite - Village View

View from room

Designer King Suite - Village View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Designer King Spa Room - Water Aspect

View from room

Designer King Spa Room - Water Aspect

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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9 Dec - 10 Dec
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About this property

Heart Hotel and Gallery Whitsundays

Beach hotel near Airlie Beach Lagoon
At Heart Hotel and Gallery Whitsundays, hit the nearby beach where you can enjoy snorkelling, then dine at the hotel's restaurant.
Heart Hotel and Gallery Whitsundays offers 40 accommodations with MP3 docking stations and laptop-compatible safes. Rooms open to furnished balconies. Pillowtop beds feature down duvets and premium bedding. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include complimentary local, long-distance and international calls (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us they can't get enough of Heart Hotel and Gallery Whitsundays's great location. During your stay, you're just a quick walk from Airlie Beach Lagoon. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes scooters/mopeds to rent, helicopter/aeroplane tours and sailing
  • Guests have great things to say about the helpful staff and the location
  • Steps from Airlie Beach Lagoon and 13 minutes on foot from Port of Airlie
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Gift shops/newsstands, tour/ticket assistance, and a garden are also featured at Heart Hotel and Gallery Whitsundays. You'll have access to the outdoor pool at a partner property.

This 4-star Airlie Beach hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 11:30 AM.
Heart Hotel and Gallery Whitsundays has a restaurant on site.

Languages

Chinese (Mandarin), English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (AUD 10 per day)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:30 AM for a fee: AUD 10 to 30 for adults and AUD 10 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Access to nearby outdoor pool
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • CD player
  • MP3 dock

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 50

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.5 per cent for credit card payments
The front desk is open daily from 8:00 AM - 6:00 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternative location: [The Deck Restaurant 277 Shute Harbour Road Airlie Beach]
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 30 for adults and AUD 10 to 30 for children
  • Airport shuttle fee: AUD 25 per person (one-way)
  • Airport shuttle fee per child: AUD 25 (one-way), (from 1 to 12 years old)
  • Nearby parking fee: AUD 10 per day (3 ft away)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Heart Hotel and Gallery Whitsundays offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 6:00 PM.
Guests arriving after hours will need to go to the following location to check in: The Deck Restaurant 277 Shute Harbour Road Airlie Beach
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Heart Hotel Gallery Whitsundays Airlie Beach
Heart Hotel Gallery Whitsundays
Heart Gallery Whitsundays Airlie Beach
Heart Gallery Whitsundays
Heart Gallery Whitsundays lie
Heart And Gallery Whitsundays
Heart Hotel and Gallery Whitsundays Hotel
Heart Hotel and Gallery Whitsundays Airlie Beach
Heart Hotel and Gallery Whitsundays Hotel Airlie Beach

Heart Hotel and Gallery Whitsundays Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 193 out of 480 reviews" "
Rating 8 - Good. 160 out of 480 reviews" "
Rating 6 - Okay. 72 out of 480 reviews" "
Rating 4 - Poor. 34 out of 480 reviews" "
Rating 2 - Terrible. 21 out of 480 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Dianne

Travelled with partner
Disliked: Amenities, property conditions & facilities
Location was convenient but no chair in room so had to use balcony chair . BathRoom was not swept and sometimes coffee mugs no replaced with clean mugs.
Stayed 8 nights in Aug 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely stay. The staff were great.
Stayed 5 nights in Aug 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice enough and in a good location.
Stayed 2 nights in Jun 2024

8/10 Good

Melisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Matilda

Travelled with partner
Great location!
Stayed 8 nights in Aug 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2024

6/10 Okay

Jody

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Dust was inches thick on skirting boards & chair legs. Shower surrounds were moldy, towels were old and thin. TV had been replaced, but sound bar was no longer working and cables were hanging loose. No mini bar, no room service. Woken up every morning with rubbish collection and delivery trucks. Great location; although being advised the car park was going to be turned into a carnival overnight would have been appreciated at the time of booking!
Stayed 2 nights in Jul 2024

8/10 Good

Elle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night in Airlie
Central location, walking distance to Marina, shops, restaurants and lagoon. There is no parking on site, but there is 24 hour parking available at the rear of the building.
Stayed 1 night in Jul 2024

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about this property was the staff, especially Dean, who went the extra mile to make sure I was comfortable. The hotel is right in the middle of the Airlie Beach action, close to everything.
Stayed 2 nights in Jul 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

2/10 Terrible

Lenilton

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent customer service. Thank you Allison!
Stayed 1 night in Jun 2024

8/10 Good

Bernd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Central Airlie Beach Location
Always a good place to stay when I visit Airlie Beach. My only complaint, the number of noisy garbage trucks that come to pick up commercial bins in the early morning.
Stayed 1 night in Jun 2024

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Susan

Stayed 2 nights in Mar 2024

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Only down fall is its right in the middle of the main street. Two Clubs have music blaring late at night, make it hard to sleep.
Stayed 1 night in Jun 2024

6/10 Okay

Chloe

Travelled with partner
Liked: Staff & service
Great location and staff. Room itself was pretty average and run of the mill. Nothing fancy considering the price but that’s Airlie for you!
Stayed 2 nights in Jun 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Heart Hotel was amazing. The staff were friendly and welcoming, the room was comfortable and had all we needed. The location was so close to everything - you could walk to wherever you needed to go.
Stayed 7 nights in May 2024

4/10 Poor

Dakota

Travelled with family, Travelled with partner
Disliked: Amenities
Honestly, not really worth the money. Sheets weren’t clean & had hair in them, had spider webs above the bed. Staff tidied our room while we were out??? Upon arrival I had to pay a $200 security deposit that I wasn’t notified about beforehand & still haven’t gotten it back a week later, also was told on the day of arrival that we would need to pay for parking.
Stayed 2 nights in May 2024

4/10 Poor

Neale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the room noisy you could hear the music and people talking and yelling as they came out of the pubs
Stayed 1 night in May 2024

6/10 Okay

Adrian

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is possibly misleading as to its location on the map which shows it on the pool side of the car park entrance, with a possible outlook over the pool, instead the property is on the opposite side of the car park entrance giving it an outlook over the car park. I discussed a late check out (12:00) with the staff at check in as I had a meeting to attend early morning, my wife was asked to vacate the room and told that check out was 10:00 am. My wife suffers from Huntingtons disease and was quite distressed about this as I was I contactable at my meeting.
Stayed 1 night in May 2024

4/10 Poor

Sue

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I wish the rooms look like the photos. I’ve never stayed in a room so small. Only one bedside table, because a second wouldn’t fit. No chair and no where to sit other than the bed. Incredibly noisy. A tour bus pulls up just after 6am each morning and lets the bus idle for 10-15 mins. Right under the rooms. The louvres do nothing to block noise from the busy public car park.
Stayed 2 nights in May 2024

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Lovely and clean in a central location. Staff are helpful. Only downside is when staying beachfront as we were it is very noisy from 5.30 with the council street cleaners and bin men for about an hour every morning. Such a shame as everything else perfect.
Stayed 3 nights in May 2024

10/10 Excellent

Chad, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient and was very clean and everyone was nice and friendly.
Stayed 7 nights in Apr 2024