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Heart Hotel and Gallery Whitsundays

4.0 star property
VIP Access

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Heart Hotel and Gallery Whitsundays

View from room
Exterior
Lobby
Sports facility
View from property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
277 Shute Harbour Road, Airlie Beach, QLD, 4802
  • Airlie Beach Lagoon
    ‪2 min walk‬
  • Boathaven Beach
    ‪9 min walk‬
  • Airlie Beach Market
    ‪10 min walk‬
  • Airlie Beach, QLD (WSY-Whitsunday)
    ‪7 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Designer Queen Room - Water Aspect

View from room

Designer Queen Room - Water Aspect

  • 20 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Designer Queen Room - Village View

Designer toiletries, hair dryer, towels, soap

Designer Queen Room - Village View

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Designer King Room - Village View

View from room

Designer King Room - Village View

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Designer King Suite - Village View

View from room

Designer King Suite - Village View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Designer King Spa Room - Water Aspect

View from room

Designer King Spa Room - Water Aspect

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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13 Feb - 14 Feb
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About this property

Heart Hotel and Gallery Whitsundays

Sandy fun near Airlie Beach Lagoon and Coral Sea Marina
At Heart Hotel and Gallery Whitsundays, hit the nearby beach where you can enjoy snorkelling, then dine at the hotel's restaurant.
Heart Hotel and Gallery Whitsundays offers 40 accommodations with MP3 docking stations and laptop-compatible safes. Rooms open to furnished balconies. Pillowtop beds feature down duvets and premium bedding. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include complimentary local, long-distance and international calls (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us they can't get enough of Heart Hotel and Gallery Whitsundays's great location. During your stay, you're just a quick walk from Airlie Beach Lagoon. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes segway rentals/tours, scooters/mopeds to rent and rafting
  • Guests have great things to say about the location and the helpful staff
  • Steps from Airlie Beach Lagoon and 13 minutes on foot from Port of Airlie
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Gift shops/newsstands, tour/ticket assistance, and a garden are also featured at Heart Hotel and Gallery Whitsundays. You'll have access to the outdoor pool at a partner property.

This 4-star Airlie Beach hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 11:30 AM.
Heart Hotel and Gallery Whitsundays has a restaurant on site.

Languages

Chinese (Mandarin), English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (AUD 10 per day)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:30 AM for a fee: AUD 10 to 30 for adults and AUD 10 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Art gallery
  • Bicycle rentals
  • Boat tours
  • Designer stores
  • Ecotours
  • Helicopter/aeroplane tours
  • Kayaking
  • Outdoor pool (guest access)
  • Rafting
  • Sailing
  • Scooter/moped rentals
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkelling

Family friendly

  • Access to nearby outdoor pool
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • CD player
  • MP3 dock

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 50

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.5 per cent for credit card payments
The front desk is open daily from 8:00 AM - 6:00 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternative location: [The Deck Restaurant 277 Shute Harbour Road Airlie Beach]
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 30 for adults and AUD 10 to 30 for children
  • Airport shuttle fee: AUD 25 per person (one-way)
  • Airport shuttle fee per child: AUD 25 (one-way), (from 1 to 12 years old)
  • Nearby parking fee: AUD 10 per day (3 ft away)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Heart Hotel and Gallery Whitsundays offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 6:00 PM.
Guests arriving after hours will need to go to the following location to check in: The Deck Restaurant 277 Shute Harbour Road Airlie Beach
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Heart Hotel Gallery Whitsundays Airlie Beach
Heart Hotel Gallery Whitsundays
Heart Gallery Whitsundays Airlie Beach
Heart Gallery Whitsundays
Heart Gallery Whitsundays lie
Heart And Gallery Whitsundays
Heart Hotel and Gallery Whitsundays Hotel
Heart Hotel and Gallery Whitsundays Airlie Beach
Heart Hotel and Gallery Whitsundays Hotel Airlie Beach

Heart Hotel and Gallery Whitsundays Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 197 out of 493 reviews" "
Rating 8 - Good. 168 out of 493 reviews" "
Rating 6 - Okay. 72 out of 493 reviews" "
Rating 4 - Poor. 35 out of 493 reviews" "
Rating 2 - Terrible. 21 out of 493 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Desley

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean room but noisy area
Stayed 1 night in Oct 2024

6/10 Okay

nellie

The showers were very dirty they need a deep clean, the floors should be looked after more by housekeeping, I had found old contact lenses on the ground beside my bed I stayed there a week and found them on the 6th day. A few stains on the floor, the soundproofing was poor quality for the hallway I woke up tons from people coming and leaving there rooms, I could hear staffed conversations and customers conversations like they were right beside me. The bed and pillows left my neck and back sore every night.
Stayed 7 nights in Oct 2024

6/10 Okay

Brett

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Air conditioning not adequate spent all night sweating also ceiling fan no good
Stayed 1 night in Oct 2024

10/10 Excellent

Mann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff at front desk, they were simply amazing and so helpful. Will start again for sure.
Stayed 1 night in Oct 2024

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent & convenient to walk around town. Do not have any dislikes
Stayed 2 nights in Oct 2024

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Great location, and great rooms. The fridge did not work. The aircon did not work. When I asked if I got a room upgrade (as per the earned VIP benefits program) the staff member acted like it was a joke, even saying "did you want me to joke around and pretend you get a room upgrade?"
Stayed 2 nights in Sep 2024

8/10 Good

Matthew

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are small but for one or two people for a couple of nights it’s fine. pub across the road does add some character but not for those who like an early night or are light sleepers! Nice hotel in a great spot
Stayed 2 nights in Sep 2024

4/10 Poor

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Wasn’t impressed with paying $500 a night with just a normal hotel style room. No inet on tv so only free to air
Stayed 2 nights in Sep 2024

6/10 Okay

Vitoria

Disliked: Cleanliness
The hotel is located on the main road, everything is within walking distance. The cleaning tho was very poor, my room was located on the parking side area, and it was very noisy during the morning. I'd recommend choosing another side, if possible.
Stayed 3 nights in Sep 2024

10/10 Excellent

Henry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Victoria

Liked: Cleanliness
Stayed 2 nights in Sep 2024

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and very convenient. In walking distance of the beach, shopping, dining and the lagoon
Stayed 2 nights in Sep 2024

2/10 Terrible

Zach

Disliked: Cleanliness, staff & service, property conditions & facilities
We had been given a complimentary 11 AM checkout the evening before departure, 1 hour later than the 10 AM provided checkout. At 10:30 AM, a woman walked into the room without knocking. My friend was dressed and laying in bed as we returned from breakfast and I was on the toilet. She said “sorry”, left the room and then came back to reopen the door without permission AGAIN and threw the clean sheets for the next guest all over the floor, in the walkway inside our room as shown in photo. When coming in and out through the stay, I heard Allison and an older gentleman that worked at the desk talking poorly and would gossip about various guests. When going to checkout, Alison said “what do you need”, rather than asking us how we are, if we enjoyed our stay, ect. I informed about the experience of the staff entering the room and throwing the next guests sheets in and the response was that she would simply speak to housekeeping about it, and she did not seem to think it was a big deal and showed no care or compassion. I guess the “do not disturb” sign on the door does not account for anything at Heart Hotel. This was my second and last stay. Alison lacked kindness or care through the stay or regarding this event. The property is in less well kept condition now, hairs in the bed and gum stuck to nightstands. We even got black marks on the “new” sheets thrown on floor as we left accidentally as we did not feel it was our responsibility to move them after this invasion of privacy.
Stayed 4 nights in Sep 2024

8/10 Good

Shayne

Liked: Staff & service
Great location in the heart of Airlie and walkable to the town's main dining options. The rooms are small but nicely presented. We had an issue with the shower flooding due to blocked drains, but the receptionist attended our room promptly to try and rectify the issue and provide additional towels. The room was clean, apart from the louvres between the bathroom and bedroom which were dusty and overdue for a clean. Surprisingly, the hotel is quiet and we didn't hear any noise from the main street - great window glazing! There is also plenty of council parking out the back, but no swimming pool, unfortunately. We have stayed at the hotel twice and will likely stay again due to its location.
Stayed 2 nights in Sep 2024

8/10 Good

ZHE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Mark

Stayed 2 nights in Aug 2024

4/10 Poor

Donna Marie

Travelled with family
Disliked: Cleanliness, amenities
The room was small and dirty Did get upgraded but only because the room was filthy and had blood on pillows and curtains They were going to charge us $1000 for upgrade
Stayed 5 nights in Aug 2024

8/10 Good

Susi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard rooms are small. But only a one night stay. I understand why larger rooms are more expensive re their views.
Stayed 1 night in Aug 2024

6/10 Okay

Jacinta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

4/10 Poor

Andrew

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
We found the hotel noisy.It backs onto a carpark which turned out to be too noisy in the mornings The bins were picked up early one morning as well as nearby construction with trucks reversing onto the site Trucks delivered goods to shops parked underneath the balconies The bed and pillows werent great either so that made it hard enough to sleep All in all, not pleasant
Stayed 2 nights in Aug 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very convenient location, good view from the ocean room. Handy to everything, quite even though right in the middle of Airlie.
Stayed 2 nights in Aug 2024

8/10 Good

Mark

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Aug 2024