4/10 Poor
Nicole Edna
Travelled with partner
20 Oct 2024
Disliked: Cleanliness, property conditions & facilities
We thought the room and view were amazing, but the pots, pans and cutlery hadn’t been cleaned between guests. Unfortunately the breakfast was very ordinary, food from the restaurant was poor, the pool was worn with tiles falling off any many areas where they needed replacing. We had an incident with the apartment above us being booked to a bucks party. We raised our concerns with reception after a night of no sleep and was told they had been given one warning and if there was another complaint, they would be evicted. After a second night of no sleep and security not willing to help, we spoke with management the next day and received a text message offering another room rather than them being evicted. At no time did management speak with us or apologise for the inconvenience. We received another text later that day saying they had been evicted. Very disappointing that they didn’t follow through with there one warning rule, and didn’t listen to any of our suggestions to solve the problem.
Nicole Edna
Stayed 9 nights in Oct 2024