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This hotel is a great choice for a short stay! The staff were very friendly, and the bed was exceptionally comfortable. However, there are a few areas for improvement, such as upgrading to a smart TV, adding fans to the bathroom and providing coffee pods in the rooms. These small touches would really enhance the whole experience.
Perfect place to stay with a family.Lovely room, superb staff who made everything easy and possible. The breakfast was fantastic. Can’t fault it in any way.
This was our second visit to this hotel.
We wanted a hotel with parking and a swimming pool within a short walk of Aix-en-Provence centre & this was one of only a few that met our requirements.
We would stay again.
I stayed a couple of nights in Aix to enjoy the opera festival. My room was very comfortable, the air conditioning was very welcome after strolling in the baking hot heat of the day. The staff were very friendly and knowledgeable on how to get to the opera venues.
The hotel was nice. Clean and friendly. The parking, which is not their fault because we chose the free outdoor option, was fine but the machine to pay for it was broken. The outdoor pool unfortunately closes very very early. 7pm. In the summer that sunset is after 9, I'm not sure what the reason for that is. We walked a few blocks to get dinner and breakfast, so there's good options in the area even if the alley by the hotel feels a little questionable with weird noises in the bushes :)
A 10 minute walk from the centre of Aix, or bus no: 8, Galice has been very convenient. The swimming pool was welcomed for exercise, and lovely in the sun. Excellent breakfast. Present and engaged staff.
Deborah
Stayed 1 night in Jul 2024
10/10 Excellent
Katarzyna
5 Jul 2024
Katarzyna
Stayed 1 night in Jul 2024
8/10 Good
Tim
16 Jun 2024
Tim
Stayed 1 night in Jun 2024
10/10 Excellent
Farzam
Travelled with partner
15 Jun 2024
Good for a one night stay. Not the best neighbourhood
Comfortable room and very clean! Great staff, always willing to assist. Close to the Plaza and nice shops. I had a great stay and Best Western Hotel. Thank you!
We needed to stay in this location and the hotel met that need, however it was understaffed and not very clean. We also found and killed a flea on the bed. I did not try the breakfast; it is an add on fee. Their shuttle service is really the public bus service-which is a 10 minute walk from the hotel-so we got a taxi which was 75 euro fairly expensive. The staff was nice but the facility was less than desirable.
Not properly cleaned, found man hair on the first night.
Air conditioning doesn’t have a cooler option so it’s just fan. And they set on a timer to shut off so the first night we were awaken every 2 hours to turn it on again. (complained 3 times). The next day they turn the timer off however it’s a central aircom, so it’s automatically off at 9pm and 11pm, most stupid system for a 35degrees heatwave!
Definitely not a 4 star hotel.
The lady with Blonde hair and brunette guy were helpful, but the blonde lady with glasses is terrible at costume services! We asked for a free night and they said we never complained, funny as they gave us 1 free parking day to try and compensate when we were leaving.
Good location as only short walk to city, however customer service and and aircon systems need some work
Easy access from the freeway. Very small lobby for check-ins. Parking a bit difficult to figure out, but very safe. Nice room, but very slippery shower. Elegant decor.