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Bahia Principe Grand Tulum - All Inclusive

4.0 star property
VIP Access

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Photo gallery for Bahia Principe Grand Tulum - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Children’s area
Aerial view
View from room
7 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar

Explore the area

Map
Crta Chetumal - Cancun Km 250, Akumal, QROO, 77760
  • Riviera Maya Golf Club
    ‪16 min walk‬
  • Akumal Beach
    ‪11 min drive‬
  • Half Moon Bay
    ‪17 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪70 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

  • 35 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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  • All-inclusive
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4.2 out of 5, Very good, (1783)
The price is €386
for 1 room
includes taxes & fees
9 May - 10 May
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About this property

Bahia Principe Grand Tulum - All Inclusive

Family-friendly beachfront location with 3 outdoor pools
Spend the day relaxing at Bahia Principe Grand Tulum - All Inclusive's private white sand beach, practising your swing on the golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Bahia Principe Grand Tulum - All Inclusive offers 978 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 5 outdoor tennis courts and a marina. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

SPA Bahia Principe has 4 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Bahia Principe Grand Tulum - All Inclusive. During your stay, you'll be within walking distance of Riviera Maya Golf Club. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Yucatan, one of the property's 7 restaurants and 5 bars/lounges
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to massages, facials or body scrubs at SPA Bahia Principe
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, a golf course and 5 outdoor tennis courts
  • Guests have great things to say about the helpful staff and the family-friendly amenities
  • 10 minutes by car from Xel-Há Park and 11 minutes from Akumal Beach
  • Airport shuttle service available for a fee
Bahia Principe Grand Tulum - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Summer fun is a breeze at Bahia Principe Grand Tulum - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

This 4-star Akumal property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Yucatan – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
La Gran Tortuga – This fine-dining restaurant specialises in Brazilian cuisine and only serves dinner. Reservations are required. Open daily.
Tequila – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Don Pablo – This fine-dining restaurant only serves dinner. Reservations are required. Open daily.
Thali – This fine-dining restaurant specialises in Indian cuisine and only serves dinner. Reservations are required. Open daily.
Room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
In-room minibar (some restrictions)
Limited gourmet or à la carte dining

Water activities

Kayaking
Snorkelling
Surfing/body boarding
Windsurfing

Land activities

Cycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
Access to off-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Don Pablo
  • La Gran Tortuga
  • Tequila
  • Thali
  • Yucatan

Things to do

  • 27-hole golf course
  • 3 outdoor pools
  • 5 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubs/equipment
  • Gym
  • Hot tub
  • Kayaking
  • Library
  • Mini golf
  • Nightclub
  • Parasailing
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Laundry facilities
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • Marina
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.8 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

All Inclusive Bahia
All Inclusive Tulum
Bahia All Inclusive
Grand Bahia Principe Tulum All Inclusive All-inclusive property
Grand Bahia Principe Tulum All Inclusive Akumal
Principe Bahia
Principe Tulum
Tulum Bahia
Tulum Principe
Tulum Principe Bahia
Grand Bahia Principe Tulum Akumal
Bahia Principe Tulum Inclusiv
Grand Bahia Principe All Inclusive
Grand Bahia Principe

Bahia Principe Grand Tulum - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 756 out of 1427 reviews
Rating 8 - Good. 346 out of 1427 reviews
Rating 6 - Okay. 168 out of 1427 reviews
Rating 4 - Poor. 81 out of 1427 reviews
Rating 2 - Terrible. 76 out of 1427 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

ALBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was very good and the hospitality was excellent
Stayed 5 nights in Jan 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, grounds well kept, great food/drinks, all the animals were wonderful to see, rooms are clean, but the beds were horribly hard. It's not a problem for some, but for us, it was an issue. Pools clean, beach nice, ocean was rough, but if you walk a bit down you find little coves that are calm with lots of fish and you can use the other hotels beaches.
Stayed 6 nights in Jan 2025

10/10 Excellent

Patrick Guy

Stayed 9 nights in Jan 2025

8/10 Good

VIRAJ NAIMISHKUMAR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very good resort & the food was awesome
Stayed 4 nights in Jan 2025

6/10 Okay

Pawel

Liked: Cleanliness, staff & service
The resorts excels in some areas but lacks in others. The stars of this place are their employees. Friendly and helpful in every possible way. They made the trip memorable. The swimming pools were great. Always something fun to do. The coastal water were great as well. The resort keeps the beach and and clean. If you're traveling with your children, they'll be in heaven. Decidated facilities just for the little ones. Wonderful. My two biggest complaints were their food, and the rooms which our party stayed in. The buffet selection is vast, but disappoints in flavor. The meats were very chewy and flavorless. Other selections were so salty, we simply couldn't eat them. The sushi was room temperature, which made it unpleasant to eat. Same with the deli meats. It was simply too hot in that particular section. The Ala Carte restaurants were good, but if you don't book 10 days prior to arrival, you'll likely get stuck with one or two options, often at late times of the night. Ours ended up being around 8:30 and 9pm. Moving on to our room. They were spacious. Great views of this wonderful property. My big disappointment was the unbearable smell of mildew/mold. Whenever the air conditioning was turned on, the room was filled with this nearly suffocating smell. For the remainder of my stay, I kept the balcony door open 24/7 to keep the fresh air flowing. Since returning home, I've washed my clothes twice, and the smell of mildew is still quite present.
Stayed 4 nights in Jan 2025

10/10 Excellent

pablo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful and the rooms are spacious, clean and modern. We loved how easy it was to get around and how nice everyone was. Food was great, drinks were great, and the ambiance was unbeatable.
Stayed 4 nights in Jan 2025

8/10 Good

Nacieve

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. The staff are 20/10 . Will definitely be back
Stayed 7 nights in Jan 2025

10/10 Excellent

JAMES DEAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2025

10/10 Excellent

Francois Christian, Chilliwack

Liked: Cleanliness, staff & service, property conditions & facilities
Loved all the plants and animals. Didn’t like the Wednesday or Thursday show at the theater
Stayed 10 nights in Jan 2025

10/10 Excellent

Kassandra

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 7 nights in Jan 2025

10/10 Excellent

Jean Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Gulseren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
staff service
Stayed 4 nights in Jan 2025

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was genuinely so helpful, even when I asked them things that were not in their department. Loved the restaurants. Loved how CLEAN it was. Loved the three different beach options. Brilliant! Will be back!
Stayed 6 nights in Jan 2025

10/10 Excellent

Henrik

Liked: Staff & service
Stayed 7 nights in Jan 2025

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort! Visited for a week in Jan. with our kids (21, 19, 15) and enjoyed our stay. We did two rooms to better accommodate and give space and that worked well for us. We did junior suites. One room the air conditioning was plenty cold and comfortable and the other was a bit warm and humid feeling but still fine for sleeping in and that's all we did in the rooms. We probably could have asked for maintenance but didn't feel it was that necessary. Rooms were clean and in great condition. Housekeeping was wonderful. A la carte restaurants (La Tortuga and Don Pablo) were superb. Buffet was good and we had plenty, the food temp could be hotter if I were to make a suggestion. Staff was amazing, super friendly and working hard always to make sure guests were well taken care of. Pools were huge, clean, and fun. Beach was gorgeous! The beach out in front of Tulum was quite breezy with a lot of wave action but that was fun for us. If you wanted to snorkel and calmer seas you could walk down and use the beach at Coba and we did that as well and saw lots of cool fish. We had a wonderful stay and recommend!
Stayed 5 nights in Jan 2025

8/10 Good

Mariseli

Travelled with partner
Liked: Cleanliness
I am truly disappointed in the lack of staff service and dinning accommodation. To have a dinner the staff insisted we needed to buy a bottle of alcohol. My husband and I dont drink alcohol due to him being diabetic. We never got dinning accommodation and it was disappointing given the amount of money we paid.
Stayed 3 nights in Jan 2025

8/10 Good

Neda Hamedani

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024

2/10 Terrible

Stefany

Disliked: Cleanliness, staff & service, property conditions & facilities
WORST RESORT! STAY AWAY. We booked this resort based on the good reviews of the resort but our family holiday was a complete nightmare for 2 weeks. We were a group of 10 and experienced the worst stay. Terrible experience upon arrival, rude check in staff. It took over 2 hours to check in and switch rooms so my family and I can be on the same floor. Rooms are dirty, outdated, damp, mold all over the showers, water goes everywhere after you shower you have to constantly dry the floors, dust in the rooms. The food was so bad, one of our family member got food poisoning from eating the seafood. The food in the buffet is so bad they leave it out for so long. No entertainment on Christmas, Zero communication on the New Year’s party. It was such a shame to have spent the amount of money we paid for the poor service and quality. Also, another thing that was upsetting they had people painting in the balcony area without properly informing us. Once they were done they left the whole area dirty. The staff in the Brazilian restaurant extremely rude, my husband asked for a well done steak and the staff member replied with tomorrow, tomorrow and walked away very rude and not friendly we left the restaurant without eating.
Stayed 12 nights in Dec 2024

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The size of whole property
Stayed 7 nights in Jan 2025

10/10 Excellent

Charles Edgar Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 7 nights in Jan 2025

10/10 Excellent

Dmitri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room and staff were great! The options of pools were many - never felt too crowded even over NYE week. Lots of food options but need to book your ala carte dinners early. The best feature for families is the Kids Club - our kids enjoyed the program very much and wanted to go back for several days. The Kids Club staff energy and enthusiasm make it a very special program and will be the main reason we would return!
Stayed 6 nights in Dec 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic
Stayed 7 nights in Jan 2025

10/10 Excellent

Stacey

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and a positive experience!
Stayed 5 nights in Jan 2025

8/10 Good

Kaitlyn, BLOOMFIELD

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 4 nights in Dec 2024

10/10 Excellent

Semaj Makhi, Philadelphia

Stayed 3 nights in Dec 2024