Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel - Reviews, Photos & Rates

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Dates

January 2025

February 2025

Standard Room, 1 King Bed (Top Floor) | View from room

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

24/7 front desk

Bar

Free airport shuttle

Breakfast available

Housekeeping

Pool

Explore the area

660 Albany Shaker Rd, Albany, NY, 12211

Colonie Center Mall
4 min drive
CNY Fertility Center
5 min drive
Siena College
6 min drive
Albany, NY (ALB-Albany Intl.)
3 min drive

Room options

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

Sleeps 2
1 King Bed

Standard Room

Sleeps 2
1 Single Bed OR 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower)

Sleeps 4
2 Queen Beds

Suite, 1 King Bed

Sleeps 4
1 King Bed

Standard Room, 2 Queen Beds

Sleeps 4
2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Sleeps 4
2 Queen Beds

Standard Room, 1 King Bed, Accessible (Mobil, Tub)

Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Sleeps 4
1 King Bed

Standard Room, 1 King Bed (Top Floor)

Sleeps 2
1 King Bed

Standard Room, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

Sleeps 2
1 Queen Bed

Junior Suite, 1 Queen Bed with Sofa bed

Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Duplex, 1 King Bed (Suite)

Sleeps 4
1 King Bed

Junior Suite, 1 King Bed with Sofa bed

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Similar properties

Pool

Hot tub

Breakfast included

Free airport shuttle

for 1 night

includes taxes & fees

19 Jan - 20 Jan

About this property

Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel

Hotel with free parking, near Colonie Center Mall

This smoke-free hotel features an indoor pool, a restaurant and a 24-hour fitness centre. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a bar/lounge, a 24-hour business centre and a conference centre are on-site.

Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel offers 322 accommodations with a safe and coffee/tea makers. 32-inch LCD televisions come with premium digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel. During your stay, you'll be close to Colonie Center Mall. Free WiFi in public areas, free self-parking and a free round-trip airport shuttle are available.

Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
Free self-parking
Enjoy American cuisine while dining at Mr. D's
Cooked-to-order breakfast served daily for a fee
Extended parking available for a fee
Take a swim in the indoor pool
Services include dry cleaning/laundry, a porter and luggage storage
On-site recreation includes a 24-hour gym and bicycles to rent
Guests have great things to say about the clean guestrooms and the helpful staff
Just a 4-minute drive from Colonie Center Mall and 6 minutes from Siena College
Free airport and local-area shuttle service
Cats and dogs welcome for a fee (restrictions apply)

Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 14 meeting rooms are available. Event space at this hotel measures 23433 square feet (2177 square metres) and includes a conference centre. The business-friendly Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel also features a vending machine, coffee/tea in common area, and a fireplace in the lobby. An area shuttle within 3 miles and A roundtrip airport shuttle (available 24 hours) are free. Self parking is free. A complete renovation of Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel was completed in January 2021.

This Albany hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11:30 AM and at the weekend from 7:00 AM to noon.

Mr. D's – This restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Languages

English, French, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
Available in some public areas: Free WiFi

Parking and transport

24-hour free return airport shuttle on request
Free area shuttle up to 3 miles
Area shuttle
Onsite parking available only on request
Free self parking on site
Uncovered extended parking on site (USD 15 per day)
Wheelchair-accessible parking and van parking available

Food and drink

Cooked-to-order breakfast available for a fee 7:00 AM to 11:30 AM on weekdays and 7:00 AM to noon on weekends; USD 8 to 13 for adults and USD 5 to 12 for children
A bar/lounge
A restaurant
Coffee and tea in common areas

Restaurants on site

Mr. D's

Things to do

24-hour gym
Bicycle rentals
Indoor pool

Family friendly

Free area shuttle
Free cot
Indoor pool
Laundry facilities
Mini-fridge
Rollaway/extra bed (surcharge)

Conveniences

24-hour front desk
ATM
Laundry facilities
Luggage storage
Vending machine

Guest services

Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Wedding services

Business services

14 meeting rooms
24-hour business centre
Computer station
Conference centre (23,433 square foot of space)

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
12 accessible parking spaces
Assistive listening devices
Braille/raised signage
Handrails in stairways (81 centimetre high)
Lift (89 centimetre wide door)
Pool hoist on site
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk (91 centimetre high)
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
Wheelchairs on site

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot
Rollaway/extra bed (surcharge)

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

32-inch LCD TV with premium digital channels

Food and drink

Coffee/tea maker
Mini-fridge

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Heating (climate-controlled)
Iron/ironing board
Laptop workspace
Phone
Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets: USD 75 per accommodation, per stay, plus a deposit of USD 100 per stay
Only dogs and cats are allowed
Maximum 1 (weight limit: 95 lb per pet)
Pets cannot be left unattended
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 10.0 per night.

Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately USD 8 to 13 for adults and USD 5 to 12 for children
Uncovered extended parking fee: USD 15 per day
Pet deposit: USD 100 per stay
Pet fee: USD 75 per accommodation, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel offers transfers from the airport. Please contact the property on the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

Pool access available from 7:00 AM to 9:00 PM
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Desmond

Desmond Albany

Desmond Hotel

Desmond Hotel Albany

Hotel Desmond

The Desmond Hotel Conference Center

The Desmond Hotel Albany

Crowne Plaza Albany The Desmond Hotel

Crowne Plaza Albany The Desmond Hotel an IHG Hotel

Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel Hotel

Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel Albany

Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Nina

Travelled with family

6 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice property with good snacks and restaurant

Stayed 1 night in Oct 2024

10/10 Excellent

Branden

5 Oct 2024

Stayed 2 nights in Sep 2024

10/10 Excellent

mikail

Travelled with family

2 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The stuff they are so kind people , nice hotel , cleans rooms

Stayed 3 nights in Sep 2024

10/10 Excellent

Dave

1 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Kirsten

30 Sept 2024

Stayed 5 nights in Sep 2024

10/10 Excellent

Jery

27 Sept 2024

Stayed 1 night in Sep 2024

10/10 Excellent

margaret

26 Sept 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Kevin

24 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great place to stay!

Stayed 1 night in Sep 2024

10/10 Excellent

Daniel

22 Sept 2024

Stayed 1 night in Sep 2024

2/10 Terrible

kenneth

19 Sept 2024

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

YOU mothers at Expedia raped my bank. DO NOT TRUST THESE PEOPLE ARE IN THE ISLANDS AND IN HAITI , INDIA

Stayed 1 night in Sep 2024

10/10 Excellent

Barbara

19 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Loved the hotel and the shuttle driver was ready and great great hotel

Stayed 1 night in Sep 2024

8/10 Good

kenneth

18 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

6/10 Okay

Ian

Business traveller

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Big hotel for weddings and conferences. Close to airport

Stayed 1 night in Aug 2024

10/10 Excellent

Alexander

16 Sept 2024

Stayed 4 nights in Aug 2024

10/10 Excellent

John

15 Sept 2024

Stayed 4 nights in Aug 2024

4/10 Poor

Jake

14 Sept 2024

Disliked: Property conditions & facilities

Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveller

9 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We booked a Duplex 1 King Bed Suite, expecting the open loft-style layout with a spiral staircase as depicted in the photos. Instead, we were given a two-floor room with a standard staircase and no open layout, which was not what we paid for. The room itself was in poor condition—dirty, musty, and outdated, with stains throughout. The bathroom hadn't been properly cleaned, with hair left from a previous guest, and the amenities were very basic. When we complained to the front desk, they told us that next time we should call the hotel directly to ensure we get the room we booked, which was frustrating. No one books a room expecting to receive something different. We were also told the room type we booked was unavailable, which felt like a complete bait-and-switch. To make matters worse, the property had a concerning atmosphere, with people lingering in hallways and sitting in stairwells and the lobby. This stay was far from the experience we expected, and we won’t be returning.