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Grand Muthu Oura View Beach Club

5.0 star property

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Photo gallery for Grand Muthu Oura View Beach Club

Indoor pool, outdoor pool, pool umbrellas, pool loungers
View from property
View from property
Indoor pool, outdoor pool, pool umbrellas, pool loungers
Property grounds

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Pool
  • Breakfast available
  • Parking included

Explore the area

Map
Praia Da Oura, Areias de São João, Albufeira, 8200-911
  • The Strip
    ‪2 min walk‬
  • Oura Beach
    ‪3 min walk‬
  • Aveiros Beach
    ‪9 min walk‬
  • Faro (FAO-Faro Intl.)
    ‪32 min drive‬

Room options

View all photos for Deluxe Apartment, 1 Bedroom (Sea or Pool View)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Deluxe Apartment, 1 Bedroom (Sea or Pool View)

  • 70 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms (Sea or Pool View - 2+2)

32-inch TV with satellite channels

Deluxe Apartment, 2 Bedrooms (Sea or Pool View - 2+2)

  • 110 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Single Bed, 1 Double Sofa Bed and 1 King Bed

View all photos for Standard Apartment, 1 Bedroom, Non Smoking, Sea View (Sea or Pool View - 4 adults)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Apartment, 1 Bedroom, Non Smoking, Sea View (Sea or Pool View - 4 adults)

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms (Sea or Pool View - 4 adults)

32-inch TV with satellite channels

Deluxe Apartment, 2 Bedrooms (Sea or Pool View - 4 adults)

  • 110 sq m
  • 2 bedrooms
  • Beach view
  • Sleeps 6
  • 1 Single Bed, 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Apartment, 1 Bedroom (Sea or Pool View - 2+2)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Deluxe Apartment, 1 Bedroom (Sea or Pool View - 2+2)

  • 70 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms (Sea or Pool View - 6 adults)

32-inch TV with satellite channels

Deluxe Apartment, 2 Bedrooms (Sea or Pool View - 6 adults)

  • 110 sq m
  • 2 bedrooms
  • Beach view
  • Sleeps 6
  • 1 Single Bed, 1 Double Sofa Bed and 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • 25 sq m
  • Studio
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, 1 Bedroom (Sea or Pool View - 4 adults)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Deluxe Apartment, 1 Bedroom (Sea or Pool View - 4 adults)

  • 70 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Vip Grand Suite

Two Bedroom Vip Grand Suite | Living area | 32-inch TV with satellite channels

Two Bedroom Vip Grand Suite

  • 110 sq m
  • Studio
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Apartment, 1 Bedroom, Non Smoking, Sea View (Sea or Pool View - 2+2)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Apartment, 1 Bedroom, Non Smoking, Sea View (Sea or Pool View - 2+2)

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Premier Apartment Sea or Pool View (2 Adults and 2 Children)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Premier Apartment Sea or Pool View (2 Adults and 2 Children)

  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Premier Apartment Sea or Pool View (4 Adults)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Premier Apartment Sea or Pool View (4 Adults)

  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Apartment, 1 Bedroom, Terrace

32-inch TV with satellite channels

Standard Apartment, 1 Bedroom, Terrace

  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Apartment, 1 Bedroom, Terrace (4 adults)

32-inch TV with satellite channels

Standard Apartment, 1 Bedroom, Terrace (4 adults)

  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Twin Room, Terrace

Standard Twin Room, Terrace | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Twin Room, Terrace

  • 35 sq m
  • Studio
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Standard Apartment, 1 Bedroom, Non Smoking, Sea View (Sea or Pool View)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Apartment, 1 Bedroom, Non Smoking, Sea View (Sea or Pool View)

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Double Room (Sea or Pool View)

Deluxe Double Room (Sea or Pool View) | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Deluxe Double Room (Sea or Pool View)

  • 35 sq m
  • Studio
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Premier Apartment, 1 Bedroom (Sea or Pool View)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Premier Apartment, 1 Bedroom (Sea or Pool View)

  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About this property

Grand Muthu Oura View Beach Club

Luxury aparthotel on the beach, with outdoor pool
At Grand Muthu Oura View Beach Club, hit the beach, dine on-site at AQUA MEDITERRANEAN CUISIN or enjoy a drink at one of the aparthotel's 8 bars/lounges. Each apartment offers free WiFi, a TV with satellite channels and a hairdryer. Limited housekeeping is available.
Grand Muthu Oura View Beach Club offers 180 air-conditioned accommodations with a hairdryer and blackout curtains. Satellite televisions are provided.

Bathrooms include baths or showers. This Albufeira aparthotel provides complimentary wireless Internet access. Housekeeping is offered on a limited basis and an iron/ironing board can be requested.

An indoor pool, an outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Grand Muthu Oura View Beach Club. During your stay, you're just a quick walk from The Strip. You'll find features such as free WiFi in public areas and free self-parking, plus 14 restaurants. This luxury aparthotel has 180 apartments over 7 floors. Each apartment includes amenities such as free WiFi and satellite TV channels.
  • Each apartment offers satellite TV, a phone and a hairdryer
  • Free WiFi
  • Free self-parking
  • For dining with a beachfront location, stop by AQUA MEDITERRANEAN CUISIN, one of the property's 14 restaurants and 8 bars/lounges
  • Full breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a sauna and bicycles to rent
  • Steps from The Strip and 3 minutes on foot from Oura Beach
  • Airport shuttle service available for a fee
Some rates at Grand Muthu Oura View Beach Club are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Grand Muthu Oura View Beach Club offers its guests a kids' pool, an indoor pool, an outdoor pool, and a health club. There are 14 restaurants and 8 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges and a poolside bar. Public spaces have free WiFi.

A hot tub, a sauna, and a rooftop terrace are also featured at the luxury Grand Muthu Oura View Beach Club. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Albufeira aparthotel.

For a fee, guests can enjoy a full breakfast daily from 8:00 AM to 10:00 AM.
AQUA MEDITERRANEAN CUISIN – This beachfront restaurant only serves breakfast.
Skybar – On-site bar. Open daily.
La Toscana – On-site restaurant. Open daily.
The Grill House BBQ – On-site restaurant. Open daily.
Boat Bar – On-site bar. Open daily.

All-inclusive details

All-inclusive room rates at Grand Muthu Oura View Beach Club are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Bottled spirits included
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Languages

English, French, Portuguese, Spanish

Property amenities

Beach

  • On the beach

Pool/Spa

  • Indoor pool
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Spa tub

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Family friendly

  • Children's pool

Restaurants on site

  • AQUA MEDITERRANEAN CUISIN
  • Boat Bar
  • La Toscana
  • Skybar
  • The Grill House BBQ

Dining

  • Daily full breakfast available 8:00 AM to 10:00 AM for a fee: EUR 14 for adults and EUR 7 for children
  • 14 restaurants
  • 8 bars/lounges
  • 8 coffee shops/cafes
  • A poolside bar
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Outdoor areas

  • Garden
  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Designated smoking areas

Services and conveniences

  • ATM
  • Blackout drapes
  • Concierge services
  • Gift shop/newsstand
  • Grocery/convenience store
  • Housekeeping (limited availability)
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe (surcharge)
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine
  • Wedding services

Location highlights

  • In an entertainment district
  • Near the ocean
  • On the waterfront

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Health club
  • Bicycle rentals nearby
  • Scuba diving nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 180 units
  • 7 floors
  • Bicycle rentals
  • Garden

Policies

Check-in

Check-in start time: 5 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges EUR 2 for credit card payments
The front desk is open daily from 8:00 AM - 11:00 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Restaurant
  • Full-service spa
  • Health club
  • Hot springs
  • Indoor pool
  • Public bath
  • Sauna
  • Hot tub
The following facilities are closed on Sunday and Saturday:
  • Restaurant
  • Full-service spa
  • Health club
  • Hot springs
  • Indoor pool
  • Public bath
  • Sauna
  • Hot tub

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for EUR 10.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 0.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 14 for adults and from EUR 7 for children
  • Airport shuttle fee: EUR 25 per person (one way)
  • Airport shuttle fee per child: EUR 10 (return), (up to 11 years old)
  • In-room safe fee: EUR 1.49 per day
  • Crib (infant bed) fee: EUR 10.0 per day
  • Credit card charges are subject to a surcharge of EUR 2

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Grand Muthu Oura View Beach Club offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The breakfast is located at Clube Praia da Oura.
Property Registration Number 936

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Oura View Beach Club
Oura View Beach Club Albufeira
Oura View Beach Club Apartments
Oura View Beach Club Apartments Albufeira
Oura-View Beach Club Albufeira, Portugal - Algarve
Oura-View Beach Club Hotel Albufeira
Grand Muthu Oura View Beach Club Aparthotel Albufeira
Grand Muthu Oura View Beach Club Aparthotel
Grand Muthu Oura View Beach Club Albufeira
Grand Muthu Oura Albufeira
Grand Muthu Oura Albufeira
Grand Muthu Oura View Beach Club Albufeira
Grand Muthu Oura View Beach Club Aparthotel
Grand Muthu Oura View Beach Club Aparthotel Albufeira

Grand Muthu Oura View Beach Club Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 222 out of 649 reviews
Rating 8 - Good. 241 out of 649 reviews
Rating 6 - Okay. 115 out of 649 reviews
Rating 4 - Poor. 40 out of 649 reviews
Rating 2 - Terrible. 31 out of 649 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

TANUBHAV

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is not more than a 1 star. Rooms are extremely outdated. Washrooms smell. AC does not work properly. It might have been a 5 star during 1960s but looks like time changed but hotel owner decided to not invest even a single euro after the 1st opening. Please stay away from this place if you coming to enjoy the hotel. The only plus point is the proximity to the strip.
Stayed 2 nights in Oct 2024

4/10 Poor

Jack

Disliked: Amenities, property conditions & facilities
Can’t be over a 3 star, building works throughout the holiday.. food was poor, restaurants all over the place (if you can even get booked in one)
Stayed 5 nights in Sep 2024

8/10 Good

Julie

Liked: Cleanliness, room comfort
Our overall experience was good. The staff were welcoming and friendly. Hotel was looking a little tired and could do with a spruce up but it was clean. Our first day by the pool was ruined by a bunch of rowdy men shouting and swearing, hence we went to the beach and never went back to the pool. We were all inclusive and the food was excellent though the bbq grill at the muthu garden was absolutely terrible. Firstly they argued we had not booked but i could quite cleary see my name on the list. The staff didnt seem to know what they were doing! Our food was served an hour after we were seated! All the other customers were not happy either. We did not return to the muthu garden to try the other restaurants! All the other restaurants were good though. But apart from that one experience we had a very good holiday and the strip was two minutes up the road with plenty of bars and restaurants to choose from.
Stayed 7 nights in Sep 2024

6/10 Okay

Norbert

Stayed 5 nights in Aug 2024

6/10 Okay

Norbert

Travelled with family
Disliked: Amenities, property conditions & facilities
MGM has to shut this place down for a winter and do a full remodel.The staff was great but suffered under the heavy burden of poor upkeep and outdated infrastructure. Neither of my TVs worked in either room and I never called to fix them as I saw the staff struggling with water issues and rooms not ready. I am in the customer service industry as an owner and it seems to me the ownership here just does the minimum to suck cash out of their investment. They could do a lot better if they updated this place.
Stayed 5 nights in Aug 2024

2/10 Terrible

Yulia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I would like to draw the attention of everyone who intends to book this hotel. I booked 6 nights for me and my 10 year old son. I didn’t expect a super experience but I at least wanted some sort of comfort (it’s 5* after all!!). Some reviews were quite alarming but the fact that it is indeed 5 stars made me bite the bullet and made this booking. I have stayed in many MANY hotels in my life. This was the worst. I don’t want to bore anyone with the same details that were shared already by previous reviewers. It’s all true, dirty, smelly, old, bathtub leaking, you pay for dirty towels etc etc etc… Oh and the noise!! We haven’t slept one bit in those horrible two nights that we managed to stay there. Out of 6. We run away to another hotel and my god the relief!! I was honestly almost in tears when I saw my clean room, nice bathroom and we could sleep!!! The only positive out of all the things put together was the receptionist called Anabel. She was lovely, professional and actually helpful. Having read so many reviews of deeply dissatisfied tourists and having experienced the hotel in all its glory myself I wonder if a proper investigation should be done. Not the usual: you write a review and the hotel tells you ‘thank you, we will try to improve’. It looks like it’s all a lie. They don’t want to improve. They don’t care. And it’s very sad and disgusting. Things should be done differently.
Stayed 6 nights in Jul 2024

6/10 Okay

NICK

Liked: Cleanliness, room comfort
Stayed 7 nights in Jul 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2024

6/10 Okay

Claire

Travelled with family
Disappointing
Hotel is jaded and needs updating. I booked 2 double bedrooms which in the photo looked like they had been recently renovated but got 2 apartments which were outdated. However due to all the extra space decided to stay in apartments. Staff in restaurant do not have tables ready at breakfast or lunch so people are walking around looking for knives, forks, etc. No holiday or good atmosphere in the building. The only ‘life’ is by the pool, which was heated with diving area and slides for children. Recommend the pool. Special themed restaurants are also boring .. no atmosphere and again tables not laid or ready for customers. These are booked in advance so there is no excuse for lack of preparation. Location of restaurants Muthu Garden is cheap and low class
Stayed 6 nights in Jun 2024

4/10 Poor

Shahnaz

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were very poor … broken shower/flush / bugs … after complaining we got a bit better room but next time we would stay at the Muthu Clube Praia da Oura… that’s more lively and awesome staff and better facilities All inclusive was not worth the money
Stayed 4 nights in Jun 2024

4/10 Poor

Katie

Poor
Full of stag dos and loud music. Not relaxing at all
Stayed 2 nights in Jun 2024

4/10 Poor

Melissa

Liked: Cleanliness
Stayed 2 nights in Jun 2024

6/10 Okay

Nigel

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The property lacked basic amenities such as sugar tea and coffee sachets we were not notified that there was a 100 euros deposit so that came as a surprise. I think for the price there are better options available other there would not recommend. The property is walking distance from the strip and the beach but otherwise would not recommend.
Stayed 5 nights in May 2024

8/10 Good

Verified traveller

Travelled with group
Stayed 2 nights in May 2024

4/10 Poor

shahid

By NO measure is this a 5-star hotel.
It's billed as a 5-star hotel. It's barely a 2-star dump. There is no soap by the sink. When I asked the front desk, they said to use the soap dispenser in the shower. No coffee provided for the coffee maker. When I asked the front desk I was told yes, there is no coffee in the rooms. Same with bottled water. Plus the hallways are furniture are dirty.
Stayed 2 nights in May 2024

10/10 Excellent

Greg

Stayed 1 night in Apr 2024

10/10 Excellent

DEBORAH YETUNDE OLUSOLA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Thank you Grand Muchu Oura View Club. For a pleasant stay and enjoyable holiday. I got in contact with the hotel prior to arriving as our flight arrived in Faro early in the morning. This was excellently acknowledged and our early check into the hotel was fully accomodated. My travelling party needed the extra support and this was honoured by the reception team. Communication with the hotel upon arrival and throughout our stay was very pleasant. Even when we had issues with the light in the room, it was promptly dealt with. Ok, food options were slightly limited but we had 5 different restaurant options which meant we were not bored. The location is fab and met our needs. Cleaning was on point and staff were very accomodating. I would definitely stay here again. Thanks again. 😊
Stayed 3 nights in Apr 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2024

4/10 Poor

Jennifer

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Positives: * We cannot fault the reception staff, they were all so helpful & friendly. Exactly what you would hope for. * The restaurants offsite just near the beach are great! Negatives: * On the first few days despite paying for all inclusive no food was being served at the hotel. We had to walk to another hotel nearby, I booked all inclusive for convenience and so we could pop down for something to eat when we fancied it. * The buffet was horrendous. None of it seemed to go together to make a meal, I ended up with chips and bread. I did get some chicken wings to go with it, but they were not very nice. * We we’re excited for the speciality restaurants. One night it was raining terribly and the man seeing us in basically told us off being late, was very rude and then proceeded to just put food on the table and walk off without speaking to us. The speciality restaurants were all in the Mexican and out of the same kitchen. You do not choose a meal, you just get given random things on a plate for each course. Eg a starter we were given was Tuna Mayo, mashed potato and potato skins?!! The food was all very bland and not speciality restaurant quality at all. * Due to the inconvenience of food not being available in the hotel and the food not being an enjoyable quality, we paid to eat out twice every day and ordered in groceries to make our own breakfast. So a total waste of money paying for all inclusive. * The place is very run down, but could be beautiful.

6/10 Okay

Sandra

Travelled with group
Liked: Cleanliness
Stayed 1 night in Feb 2024

4/10 Poor

Uri

Disliked: Cleanliness, room comfort
5 stars… out of 100.
I’m not sure what scale that this property is using to justify its 5 stars, perhaps it’s 5/100. It is extremely misleading, considering that I could have stayed somewhere far nicer for the same price. Everything is run down and old. The gym equipment is mostly broken in one way or another and the “spa” is worse than my local gym “spa”, certainly not one expected at a 5 or even 3 star resort. This hotel is 2 stars at best. Granted the rooms are spacious enough, so you can probably squeeze a bunch of people in there, they are bland and stale like old bread. Somewhere 30-40 years when this place was presumably built it was probably ok. They just forgot that we’re now in 2024…
Stayed 1 night in Feb 2024

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful stay to celebrate New Years will be back again
Stayed 2 nights in Dec 2023

10/10 Excellent

Valentina

Liked: Cleanliness, amenities, property conditions & facilities
The location was perfect and the staff were so friendly and helpful!
Stayed 7 nights in Jan 2024

10/10 Excellent

Koyesh

Stayed 4 nights in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
The whole hotel was cold. Noise levels in rooms high, from both the halls and construction. Anything wood was broken and dirty.
Stayed 14 nights in Jan 2024