19 Mar 2020 by João Borges - Assistant Manager
Dear Guest, We appreciate your preference when choosing our Hotel NAU São Rafael Suites and for sharing your experience. We are very sorry to hear that your stay did not match your expectations and we offer our most sincere apologies. We would like to mention that this type of situation is not usual in our hotel. We strive to always provide a quality service to all our guests. In light of your comments, we will continue to make the necessary efforts to improve our services and ensure that we meet the high quality standards by which we are governed. We hope to be able to receive you again in the near future and we will do everything to make your stay truly memorable. Best regards, João Borges Assistant Manager
15 Aug 2018 by Guest Relations
Dear Karen, Thank you so much for your honest and personal opinion regarding our Hotel NAU São Rafael Suites. It certainly deserved our best attention. We are pleased to see that you found our rooms family friendly. Also, we appreciate your kind words about our attentive and helpful Team. Our Guests feedback is of utmost importance to us and we regret to read that you felt disappointed with some aspects of your recent experience, that doesn't reflect our standard. We regret not meeting your taste with the range of food options provided in our Restaurants. We would like to point out that it is possible upon request to our head waiter to arrange you alternative food choices in our restaurants if the provided ones don't meet your taste. Also, in addition to our Buffet Restaurant, we have an Italian restaurant and a Gastrobar. Regarding the entertainment, we are sorry for not being able to achieve your expectations and we will, certainly, take your comments and suggestions into consideration. Once again, thank you for sharing your comments and experiences. We will certainly improve from your feedback and take the necessary steps to fordge forward and continue to deliver an exceptional experience to our guests. We hope that you will nevertheless give us the opportunity to welcome you back in order to provide you a truly memorable experience. Kind Regards, Sara Alves Guest Relations
25 May 2018 by Guest Relations
Dear Guest, Thank you for taking the time to share your experience at our Hotel Nau São Rafal Suites. We are very pleased to read that your visit went well and that you enjoyed an overall pleasant stay. We're happy that you found the Hotel facilities comfortable, and appreciated the services provided by our Team. Thank you for sharing your comments and suggestions regarding the Food and Drinks service, they will be taken into consideration. We hope that you will nevertheless give us the opportunity to welcome you back in a near future. Kind Regards, Sara Fernandes Guest Relations
9 Apr 2018 by Filipa Freitas - Assistant Manager
Dear Guest We thank you for sharing your feedback about your experience in our hotel, NAU São Rafael Suites. We are thankful with your positive comments about our facilities, food quality, room cleanness and friendliness of our staff. However we are really sorry to hear that we did not meet your expectations. Our teams work to continuously provide a high quality service in order to achieve the maximum satisfaction of our guests, and we are sad to hear that the same did not took place during your stay, especially due to the ambiance of the hotel influenced by other guests. The feedback of our guests is really important to us. Rest assured that your comments will be delivered to our top management for consideration to the improvement of our services. Thank you again for sharing your comments. It is our hope that you will give us the opportunity to welcome to our hotel again in the near future. Kind regards, Filipa Freitas - Assistant Manager
14 Oct 2017 by Filipa Freitas – Assistant Manager
Dear Mrs. Alice We thank you for choosing NAU São Rafael Suites for your stay and for your fantastic review. We are thrilled to read your positive comments about our helpful staff and relax center facilities. We work to continuously provide a high quality service and we are glad to hear that we were able to provide you a perfect stay. We are looking forward to welcome you again to our hotel in the near future and provide you another pleasant stay. Kind regards, Filipa Freitas – Assistant Manager
29 Aug 2017 by Guest Relations
Dear guest, Thank you very much for your preference for São Rafael Suites and for your feedback. We were very happy to know that we had a good time in our hotel. Your evaluation about your stay is very important to us. We look forward to welcoming you back to our hotel in the near future. Kind Regards, Patrícia Guedes - Guest Relations
1 Aug 2019 by Guest Relations
Dear Guest, Thank you for taking the time to share your experience at our Hotel NAU São Rafael Suites. We are delighted to hear that you had such a great experience with us. Thank you for your comments and suggestions, they will certainly be noted by our managers. We are looking forward to welcome you back sometime soon. Kind regards, Sara Fernandes Guest Relations
This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Food and beverages
Entertainment
Not included
NAU Sao Rafael Suites – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. NAU Sao Rafael Suites – All Inclusive offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An outdoor pool, a children's pool, and a sauna are also featured at the luxury NAU Sao Rafael Suites – All Inclusive. Free self parking is available. This 5-star Albufeira hotel is smoke free.
Available in all rooms: Internet access (surcharge)
Available in some public areas: Free WiFi , Free wired internet
Free self parking
NAU Sao Rafael Suites – All Inclusive offers 105 accommodations with a safe and complimentary slippers. Rooms open to balconies. Televisions come with satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include a shower, bidets, complimentary toiletries and hairdryers. Housekeeping is offered on a daily basis and microwaves can be requested.
NAU Sao Rafael Suites – All Inclusive has 3 restaurants on site.
24-hour room service is available.
An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Wellness has 2 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna and Turkish bath/hammam.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.