4/10 Poor
Marcela
Travelled with group
2 Jan 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing.
Housekeeping: we were never told during our check in that cleaning the room, making the bed, replace towels, and empty wastebasket was done on request. My first day I left at 9:30 a.m. came back at 4:30 and my room had not been touched by housekeeping. When I called the front desk, I was told this is a Hilton policy and rooms are only cleaned on request. They sent a housekeeper to make the bed and replace the towels. No complaints against her, just the Hilton policy and they should be more upfront about this policy.
We booked through Expedia and it said, “breakfast included.” Breakfast was definitely NOT included.
No where on the website when we booked did it say parking was $17/day. It would have been nice to know this upfront.
Room: I booked a queen and got a full bed. I actually measured it, and it was 4.5 feet wide. This is the size of the full bed. When I mentioned it to reception they argued and said that my room had a queen. My friends booked a room with a King and got a queen and reception also argued with them and told them the bed was a king. Do they not think guests can’t tell the difference between a full and a queen and a king? Additionally, most hotels of this caliber provide an extra blanket in the room. I had to go down to reception to grab one.
Restaurant: I ordered an avocado toast and got store-bought guacamole spread on stale bread for $15. Absolutely horrible. Please improve the quality of the food.
Marcela
Stayed 3 nights in Dec 2024