L'Araba Fenice

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Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Room service

Spa

Pool

24/7 front desk

Pet-friendly

Explore the area

Via Falagato 39 Cerrelli, Altavilla Silentina, SA, 84045

Paestum Archaeological Park
18 min drive
PalaSele
19 min drive
Port of Agropoli
34 min drive
Salerno (QSR-Costa d'Amalfi)
26 min drive

Room options

Romantic Suite

30 sq m
Sleeps 3
1 Double Bed

Exclusive Apartment

20 sq m
Sleeps 4
1 Double Bed, 1 Large Single Sofa Bed and 1 Single Bed OR 2 Single Beds

Comfort Double Room

16 sq m
Sleeps 3
1 Double Bed

Superior Suite

30 sq m
Sleeps 3
1 Double Bed

Junior Suite

27 sq m
Sleeps 3
1 Double Bed

Design Suite

30 sq m
Sleeps 3
1 Double Bed

Similar properties

Pool

Breakfast included

Spa

Pet-friendly

for 1 night

includes taxes & fees

2 Jan - 3 Jan

About this property

Luxury hotel with full-service spa and sauna

Along with a full-service spa, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a sauna and a coffee shop/cafe are on-site.

L'Araba Fenice offers 58 accommodations with minibars and a safe. This accommodation offers separate sitting areas. 26-inch LCD televisions come with digital channels. Bathrooms include a shower with a hydromassage showerhead, slippers, designer toiletries and bidets.

This Altavilla Silentina hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include free toiletries and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include an outdoor tennis court and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Astrea Wellness & Spa has 2 treatment rooms, including rooms for couples. Services include Thai massages, facials and body treatments. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open selected days. Guests under 18 years old are not allowed in the spa.

During your stay at L'Araba Fenice, you'll be close to Antica Macelleria. Free WiFi in public areas, free self-parking and a full-service spa are available.

Free WiFi and wired Internet
Free self-parking, extended parking and Motorhome/coach/lorry parking
Enjoy Italian cuisine and garden views while dining at Ambrosia
Take a swim in the seasonal outdoor pool
Treat yourself to Thai massages, body treatments or facials at Astrea Wellness & Spa
Services include dry cleaning/laundry, a concierge and tour or ticket assistance
On-site recreation includes an outdoor tennis court, a sauna and a playground
11.1 mi (17.9 km) from Grotte di Castelcivita and 13.1 mi (21 km) from Oasis of Persano
Airport shuttle service available for a fee
Cats and dogs welcome for a fee

L'Araba Fenice offers its guests a full-service spa, an outdoor tennis court, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A business centre and a meeting room are available. Event space at this hotel measures 269 square feet (25 square metres) and includes conference space. A children's pool, a seasonal outdoor pool, and spa services are also featured at the luxury L'Araba Fenice. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 5-star Altavilla Silentina hotel is smoke free.

Ambrosia – Overlooking the garden, this restaurant specialises in Italian cuisine.

Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free extended parking on site
Free RV/bus/lorry parking on site
Wheelchair-accessible parking available

Food and drink

A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Ambrosia

Things to do

Bicycle rentals
Children's pool
Full-service spa
Outdoor tennis court
Playground
Rooftop pool
Sauna
Seasonal outdoor pool
Tennis lessons
TV in common areas

Family friendly

Children's pool
Cot (surcharge)
Laundry facilities
Playground
Seasonal outdoor pool
Snack bar/deli

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Turndown service
Wedding services

Business services

269 square feet of conference space
Business centre
Meeting room

Outdoors

Garden
Terrace

Full-service spa

2 treatment rooms
Couples treatment rooms
Facials
Sauna
Spa open select days
Spa tub
Steam room
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Cot (surcharge)

Bathroom

Bidet
Designer toiletries
Hydromassage showerhead
Private bathroom
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Entertainment

26-inch LCD TV with digital channels

Food and drink

Limited room service
Minibar

Air conditioning (climate-controlled)
Desk
Iron/ironing board on request
Phone
Safe
Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Pool access is subject to availability and must be reserved in advance.

Access methods

Staffed front desk

Pets

Pets: EUR 20.00 per pet, per day
Only dogs and cats are allowed
Maximum 1 (weight limit: 22 lb per pet)

Children and extra beds

Children are welcome.

Kids stay free! One child 6 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.

Cots (infant beds) are available for EUR 20.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: EUR 220.00 per vehicle (return)
Pet fee: EUR 20.00 per pet, per day
Service animals are exempt from fees
Cleaning/housekeeping/linen are available for an additional fee
Crib (infant bed) fee: EUR 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

L'Araba Fenice offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
The seasonal pool will open in May and close in September.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

L'Araba Fenice

L'Araba Fenice Altavilla Silentina

L'Araba Fenice Hotel

L'Araba Fenice Hotel Altavilla Silentina

L'Araba Fenice Altavilla Sile

L'Araba Fenice Hotel

L'Araba Fenice Altavilla Silentina

L'Araba Fenice Hotel Altavilla Silentina

L'Araba Fenice Reviews

8.0

Very good

9.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

8/10 Good

Michael

5 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fancy place in the middle of nowhere!

A pretty amazing place. Looks very luxurious, the restaurant and the meal was super fancy and yet very reasonably priced. We couldn’t understand why the place was mostly empty, but we stayed mid-week, and the place clearly caters to Italians (even the spa menu was only in Italian). The air-conditioning in the room was not very strong and very noisy, but otherwise very nice room.

Stayed 1 night in Jul 2024

8/10 Good

Steve

25 Jun 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

3 Mar 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Big modern rooms, attentive service, blah location

This is a large modern hotel that specializes in weddings and similar huge events. We stayed there during the off season, on a visit to Paestum. The general level of decor and amenities we would describe as sort of Disney: very competent, with comfortable beds and solid furnishings, clean and roomy bathroom, very large rooms even by American standards, well run, but a little corny and corporate feeling. Still, what do you expect for a gigantic wedding hotel in the middle of nowhere? Service was friendly and attentive, and the breakfast was better than most on our trip, as freshly cooked eggs were on offer. The immediate area is absolutely empty, though. Just some small, not particularly picturesque villages in the hills, widely spaced. Nowhere really to walk around and look. Still, it was the last night of our trip and it was nice to be able to stretch out, relax, sleep in a good bed and take a shower with satisfying water pressure before our flight.

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

17 Jan 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel near Pozzallo ferry

The staff were superb. We had to leave before breakfast opened in the morning as we were catching the Pozzallo ferry to Malta. They arranged for us to get fresh fruit, coffee, etc., 15 minutes early. Everything was wonderful. Great hotel.

Stayed 1 night in Jan 2018

4/10 Poor

Jonas, Copenhagen

25 Aug 2014

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Not a 5 star hotel

We got a very good deal on this 5-star hotel here in hotels.com. It was located remotely in an area without any shops or people. The hotel is a large complex consisting of the hotel and apartment buildings, tennis court, swimming pool and more. At check-in we got the keys for an apartment located a small walk from the hotel. It was a nice new building, but it had nothing to do with a 5-star hotel. Basically just a furnished apartment but without decor or even towels. We could park just outside which was fine. Since we booked a hotel-room in a 5-star hotel, this was not what we expected however. The following day we asked for a room with normal hotel facilities which we got. Reviewing this hotel is a little difficult, because in many ways it looks nice - it just does not have the feel of a hotel. Especially not a 5-star hotel where you would expect the best of what any hotel can offer. It is more like a large complex for weddings and birthday parties. Completely empty during the day and no service at the pool. We could only buy a sandwich in the nearby bar. In the evening there were no people around the hotel either, an empty restaurant, only a birthday party had a crowd. Overall the condition of the hotel is actually fine, but in our opinion, and we stayed in many 5-star hotels around the world, even this might technically meet the standards of a hotel in this level, the feel is very very different. Given the 5-stars and the higher pricing, we would not recommend it.

2/10 Terrible

Magnus Mørch

19 Aug 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Hold dig væk fra dette racistiske hotel!

Personalet på hotellet var decideret forfærdelig. De var fjendtlige og nærmest ractiske overfor os, blot fordi vi ikke var Italienere. Den første aften var vores eneste mulighed for at få aftensmad på hotellet hvis vi derfor deltog i en fest hvor der blev fejret en italiensk helligdag - personalet placerede os rigtig dårligt og kunne næsten ikke afleveres os vinkortet. Denne aften kom til at koste os 50 euro pr. Mand. Derudover fik vi afvide, at vi ikke måtte sidde ved vores valgte bord til morgenmaden selvom alle andre gerne måtte sidde ved de omkring liggende borde. Vi protesterede og fik til sidst lov - sådan var det begge morgener vi fik morgenmad. Meget ubehageligt. Men den mest ubehagelige oplevelse var dog da vi skulle checke ud af hotellet. Personalet mente at der ikke var blevet betalt for vores overnatninger selvom vi kunne fremvise kvitteringer og kontoudtog. På trods af dette insisterede de meget på at vi skulle udlevere vores dankort oplysninger. Dette nægtede vi, og efter lang diskussion bryder en kollega ind og siger at hun godt kan se vi har betalt. Vi stod tilbage med en følelse af at de prøvede på at snyde os. Alt i alt har vi haft en virkelig forfærdelig oplevelse på det her hotel. Så hvis du ikke er Italiener, så hold dig LANG VÆK.

Stayed 2 nights in Aug 2024

10/10 Excellent

Michele

Travelled with partner

25 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Personale cortese e struttura accogliente e pulita

Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

12 Jun 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Ich gebe nur an der Struktur 5 Sterne. Schönes und sauberes Hotel. Leider gebe ich für alles andere 3 Sterne. Schlechtes Frühstück für ein 5-Sterne-Hotel. An der Rezeption fragten wir nach Badetüchern, sie sagten uns 3 € pro Handtuch, dann verlangte ein anderes Personal 10 € pro Handtuch. dann haben wir sie am Ende für 3 € bekommen. Sogar für das Zimmer, das wir bestellt hatten, sagten sie uns, dass es für Singles sei, FALSCH, nur weil sie uns ein Zimmer geben wollten, das mehr kostete. Das Zimmer war wunderbar und für zwei Gäste mit einem Doppelbett ausgestattet. Wenig seriös und professionell

Stayed 2 nights in Jun 2024

6/10 Okay

luigi

Travelled with family

25 Feb 2024

Disliked: Staff & service, property conditions & facilities

Rispetto degli orari indicati per i massaggi e spa, non sempre garanti

Stayed 1 night in Feb 2024

8/10 Good

Gaetano

15 Feb 2024

Liked: Amenities

Struttura nuova, posto tranquillo per rilassarsi.

Stayed 2 nights in Feb 2024

10/10 Excellent

Luigi

7 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Oreste

2 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2023

8/10 Good

Luigi

31 Oct 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Oct 2023

10/10 Excellent

Filippo

Travelled with family and small children

4 Oct 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Tutto perfetto!

Stayed 1 night in Oct 2023

8/10 Good

Fabio

2 Oct 2023

Stayed 1 night in Sep 2023

8/10 Good

Nello

7 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Tutto perfetto tranne la colazione che andrebbe arricchita con un buffet più fornito visto che si tratta di una struttura a 5 stelle... per il resto siamo davvero contenti del trattamento ricevuto

Stayed 2 nights in Aug 2023

10/10 Excellent

Huai-ching

26 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2023

8/10 Good

Marco

Business traveller

22 Jun 2023

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jun 2023

10/10 Excellent

Domenico

Travelled with partner

30 Sept 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Struttura bellissima, centro benessere fantastico!

Stayed 2 nights in Sep 2022

8/10 Good

Daniele

8 May 2022

Stayed 1 night in May 2022

6/10 Okay

Vincenzo

Travelled with partner

26 Aug 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

La struttura è ben mantenuta massima pulizia il personale gentilissimi ! Quello che non mi è piaciuto è che la sera non c'è nessun intrattenimento , evento o quello che sia. E poi al ristorante le portate sono misere e prezzi abbastanza alti

Stayed 1 night in Aug 2021

4/10 Poor

Francesco, Latina

Travelled with family

26 Aug 2021

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

La struttura si presenta come un 5 stelle, ma manca dei requisiti per esserlo. La nostra prenotazione era per un appartamento exclusive per coppia più bambino di 4 anni. Quando siamo arrivati abbiamo scoperto che ci avevano sistemato al secondo piano in una palazzina senza ascensore. Alle nostre rimostranze ci hanno offerto una suite junior in un'altra palazzina dotata di ascensore, ma con metà dello spazio. Alla fine abbiamo optato per la prima, ma ho dovuto riportare il piccolo in braccio per le scale tutte le sere! Un'altra cosa inaccettabile è la doccia di soli 75 cm di lato, praticamente inaccessibile per persone un po' grosse. Il ristorante serve una buona colazione ed ha un ottimo chef, ma la scelta e la varietà dei prodotti è minima. In definitiva non consiglio di soggiornare in questa struttura dal rapporto qualità prezzo decisamente basso.

Stayed 4 nights in Aug 2021

4/10 Poor

Davide

16 Aug 2021

Disliked: Cleanliness, staff & service, room comfort

Non benissimo

Siamo stati disturbati tutta la notte e le lenzuola non erano pulite. abbiamo fatto presente la cosa, ricevute solo le scuse. Non bene.

Stayed 1 night in Aug 2021

10/10 Excellent

Fabrizio

8 Aug 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rilassante

Struttura bella con ampio giardino piscina e area wellness, camera ampia con salottino annesso, personale molto gentile e con un grande senso dell"accoglienza

Stayed 1 night in Aug 2021

4/10 Poor

Pietro

Travelled with family

19 Jul 2021

Liked: Cleanliness

Disliked: Staff & service

Arrivati in hotel, prenotato per un giorno e una notte, hotel scelto soprattutto per la piscina o la spa, all'arrivo ci dicono che non possiamo utilizzare la piscina perché c'era un evento...e neanche la spa perché piena! Ci siamo rimasti malissimo perché nessuno ci ha avvisato qualche gg prima in modo da cambiare struttura. Il ns amico 14 enne in viaggio con noi è rimasto delusissimo. Unica alternativa proposta era ombrellone e lido a 20 km da li! Anche l'appartamento dato era al 3 piano e senza ascensore, una fatica con valigie! Non prenoteremo mai più in qst albergo!

Stayed 1 night in Jul 2021