4/10 Poor
Nicola
Travelled with family
23 Aug 2024
Disliked: Cleanliness, staff & service, amenities
Stayed here with friends before so booked again to bring with my sister for her first time. The hotel is ideal for transport links and walkable if you're looking to stay closer to the central attractions. Whilst it has a quirky mid-century charm the modern features are definitely welcomed (air conditioned, lift, etc.) as not everywhere has this in Dam! We did spend the majority of our time out exploring, so pretty much only got ready and slept at the hotel.
Unfortunately, we did have an incident where some money was stolen from our room and whilst the gentlemen we initially reported this to seemed genuinely horrified and wanted to help/investigate, the same cannot be said for the staff who were there when we came back later that day. After speaking with one staff member in particular, it became quite obvious that he thought the situation was comical and he pulled out our check-in sheet and pointed to the section where customers sign to say they leave their possessions in the rooms at their 'own risk', laughing and shrugging stating "thank God it was only a small amount". The amount of money is irrelevant, our aim wasn't to be reimbursed, but to make them aware that one of their staff had been into our room and stolen money. However, this obviously isn't seen as an issue here, unfortunately.
Apart from this, we had a wonderful stay, I would just recommend anyone staying here to put the 'do not disturb' on your door for the duration of your stay to keep unwanted visitors out!
Nicola
Stayed 3 nights in Aug 2024
