10 Jan 2018 by The Penthouse Hotel Management

Dear Guest, First of all, we would like to thank you for having stayed with us. We appreciate your feedback as this will help us in making appropriate adjustments to our services and processes. Moreover, we have to apologize for the multiple inconveniences you experienced while staying with us. We also understand that it is really an inconvenience to our guest that we only have one elevator working. We are now working on this and we can guarantee you that the broken elevator will be fixed as soon as we received the parts that we are waiting from overseas. Your comments have been shared with the Department Heads involved for follow up and corrective action. Again, we humbly extend our utmost sincere apology regarding this matter which caused an inconvenience on your part. We are hoping that we will be able to accommodate you better on your future visits and with our other guests as well. In the meantime, we all wish you lots of success and all the best, for now and in the future.