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3.0 out of 5
See all 4 ebookers Reviews

"The rooms were new, well finished and decorated. The hotel decor overall was stunning, finished to high standards in a modern design. However, this ho ... " More

By a verified traveller on Wed 26 Aug 2020

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Room, Multiple Beds (2 King Beds)

Bed Count 2 King Beds Maximum Occupancy 2 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Junior Suite, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Premium Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Room, Multiple Beds (4 Twin Beds)

Bed Count 4 Twin Beds Maximum Occupancy 5 Max

Room, Multiple Beds

Bed Count 4 Twin Beds Maximum Occupancy 5 Max

DoubleTree By Hilton Antalya City Centre ratings based on 4 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree By Hilton Antalya City Centre

Everyone (2)
3 out of 5
The rooms were new, well finished and decorated. The hotel decor overall was stunning, finished to high standards in a modern design. However, this hotel really fell in terms of service. When we arrived, no one greeted us at the cab or even helped us unload our suitcases. We don't normally mind, but when you opt for a 5* hotel, you expect the 5* standards of service. Check in was quick, but no induction provided whatsoever. Which meant we had to find out ourselves about the amenities that were available in the hotel. We asked for the sofa bed in the room to be set up but this was not done so. We asked several times until a final phone call was made at 10.30pm asking for them to come and do it ASAP as we had been waiting and had 2 children who were waiting to sleep. Breakfast was mediocre, not many options and it was the same thing everyday. It was served to you by very disgruntled employees. You weren't seated at your table, but expected to find one and seat yourself, which is fine but then no one served us or asked us what drinks we would like for at least another 20 minutes. By the time we came back with our breakfast, a few occasions when we had breakfast without the kids, our tables were then taken by others as there was no way to distinguish which table was available or not. Rooms weren't cleaned to the standards we are used to, they just made beds and changed towels if we asked. The room wasn't hoovered or tidied otherwise. It's such a shame and a let down for Hilton.

Posted by , from London on 26 Aug 2020

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Comment from Hotel Management

27 Aug 2020 by DTBH ANTALYA CITY CENTRE

Dear Guest, First of all, thank you for choosing DoubleTree by Hilton Antalya City Center in your stay. Your evaluations will motivate us to take our service quality to the next level. We sincerely would like to inform you that we will be happy to welcome you to our hotel again. Regards,

4 out of 5
Room and condition were great: spacious, comfortable and clean. The hotel is very new (opened August 2019) and some things were not smooth, e.g. cleaning service paid no attention to green light (5 hours on but no one cleaned the room until requested by phone). Quality and selection of breakfast was not as good as in other 5-star hotels in Antalya, maybe worth 2 or 3 stars. Strange welcome at check-in: "Welcome dear guest, but you are not allowed to bring food into the hotel for health and safety reasons(!); if you do it will be removed at the door!"

Posted by on 16 Sep 2019

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1 out of 5
They don't allow any external food and drink in the rooms including drinking water which is confiscated at reception. Terrible

Posted by on 24 Aug 2019

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4 out of 5

Posted by on 21 Aug 2020

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Comment from Hotel Management

22 Aug 2020 by DTBH ANTALYA CITY CENTRE

Dear Guest, First of all, thank you for choosing DoubleTree by Hilton Antalya City Center in your stay. Your evaluations will motivate us to take our service quality to the next level. We sincerely would like to inform you that we will be happy to welcome you to our hotel again. Regards,

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.