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Hotel Universal Murcia

1.0 star property

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Photo gallery for Hotel Universal Murcia

Reception
Reception
Twin room UP | 20 bedrooms, desk, laptop workspace, blackout curtains
Point of interest
Point of interest

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Breakfast available
  • 24/7 front desk
  • Laundry

Explore the area

Map
Calle Cartagena, 21, Murcia, Murcia, 30002
  • Puente de los Peligros
    ‪4 min walk‬
  • Cuartel de Artillería
    ‪4 min walk‬
  • Murcia City Hall
    ‪7 min walk‬
  • Corvera (RMU-Region de Murcia Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Triple Room

Standard Triple Room | 20 bedrooms, desk, laptop workspace, blackout curtains

Standard Triple Room

  • 25 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Single room UP

Single room UP | 20 bedrooms, desk, laptop workspace, blackout curtains

Single room UP

  • 17 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Twin room UP

Twin room UP | 20 bedrooms, desk, laptop workspace, blackout curtains

Twin room UP

  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room Single Use

20 bedrooms, desk, laptop workspace, blackout curtains

Double Room Single Use

  • 20 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Standard Twin Room

Standard Twin Room | 20 bedrooms, desk, laptop workspace, blackout curtains

Standard Twin Room

  • 23 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Triple Room

Family Triple Room | 20 bedrooms, desk, laptop workspace, blackout curtains

Family Triple Room

  • 23 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Traditional Single Room, 1 Single Bed

20 bedrooms, desk, laptop workspace, blackout curtains

Traditional Single Room, 1 Single Bed

  • 17 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Single Room, 1 Single Bed

Standard Single Room, 1 Single Bed | 20 bedrooms, desk, laptop workspace, blackout curtains

Standard Single Room, 1 Single Bed

  • 23 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Double Room, 1 Queen Bed

Superior Double Room, 1 Queen Bed | 20 bedrooms, desk, laptop workspace, blackout curtains

Superior Double Room, 1 Queen Bed

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Twin Room

Traditional Twin Room | 20 bedrooms, desk, laptop workspace, blackout curtains

Traditional Twin Room

  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

Similar properties

Room

Hotel Pacoche Murcia

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.0 out of 5, Very good, (134)
The price is €51
for 1 room
includes taxes & fees
6 Mar - 7 Mar
Hotel Pacoche Murcia

About this property

Hotel Universal Murcia

Hotel with a health club, steps from Museum of Sciencie and Water
This smoke-free hotel features a restaurant, a health club and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a sauna and valet parking.
Hotel Universal Murcia offers 47 air-conditioned accommodations with complimentary bottles of water and free toiletries. 25-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead.

This Murcia hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel Universal Murcia. During your stay, you're just a quick walk from Floridablanca Garden. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy local cuisine while dining at Casa Pacoche
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a sauna and bicycles to rent
  • Steps from Museum of Sciencie and Water and 4 minutes on foot from Puente de los Peligros
  • Airport shuttle service available for a fee
Hotel Universal Murcia offers its guests a health club and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

You'll find a business centre on site. A library, a vending machine, and an arcade/games room are also featured at the business-friendly Hotel Universal Murcia. You'll have access to the health club at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Murcia hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 8:30 AM to 11:30 AM and at the weekend from 8:30 AM to 11:30 AM.
Casa Pacoche – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 10 metres; reservations required
  • Street parking available
  • Return airport shuttle (surcharge)
  • Valet parking on site (EUR 15 per night)
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 8:30 AM to 11:30 AM on weekdays and 8:30 AM to 11:30 AM on weekends; EUR 10.50 for adults and EUR 7 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Casa Pacoche

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Health club
  • Library
  • Sauna
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Garden

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 25-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 13.5 per night.
  • Cots (infant beds) are available for EUR 5.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 10.50 for adults and from EUR 7 for children
  • Valet parking fee: EUR 15 per night
  • Crib (infant bed) fee: EUR 5.0 per day
  • Rollaway bed fee: EUR 13.5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hotel Universal Pacoche
Hotel Universal Pacoche Murcia
Universal Pacoche
Universal Pacoche Murcia
Hotel Universal Pacoche
Hotel Universal Murcia Hotel
Hotel Universal Murcia Murcia
Hotel Universal Murcia Hotel Murcia

Hotel Universal Murcia Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 66 out of 264 reviews
Rating 8 - Good. 82 out of 264 reviews
Rating 6 - Okay. 68 out of 264 reviews
Rating 4 - Poor. 23 out of 264 reviews
Rating 2 - Terrible. 25 out of 264 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Clinton

Business traveller
Liked: Room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Mark

Travelled with group
Liked: Staff & service
Basic room and dated bathroom but did the trick for the base we needed for an over night stop off.
Stayed 1 night in Jul 2024

4/10 Poor

Evelien

The bed was hard and the pillows too flat and hard.. couldnt get to sleep.. Bathroom was nice
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

8/10 Good

Maria Angeles

Liked: Cleanliness, amenities
Hotel Universal it is a affordable hotel close to city center. Room was good and clean. It has not ramp for disabled persons, a few stairs to get in .Staff a bit unfriendly. But at the end of the day was good.
Stayed 1 night in May 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Universal for 11 nights. My room was clean, the sheets and blankets as good as new, and attended to every day. It was quiet with no traffic noise and the occasional sounds from other rooms stopped at a reasonable hour. The staff were all friendly, helpful and simpatico. The hotel is in an excellent location about 8 minutes walk to the Cathedral the heart of historic Murcia. The Universal is completely unpretentious, great value for money and I will definitely return.
Stayed 11 nights in Apr 2024

2/10 Terrible

tahimi, miami

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I checked in at the hotel and 15 minutes later when I found another hotel I checked out. The room had a terrible musty smell, the TV was smaller than my laptop monitor. the “sofabed” was bad looking. Not to mention the horrible intense yellow color on the walls of the room. The only good experience was the guys at the reception
Stayed 1 night in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Fantastic overnight stay.
Stayed 1 night in Mar 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really poor
I always try to be positive, but, this was one of the poorest hotels we have stayed at. As we approached the hotel we thought it was shut as it was so dimly lit. The receptionist wasn't positive or welcoming, reflecting the ambience in the foyer. The bedroom was very small room and an even smaller bathroom. Mold on the ceiling in the bathroom. We could hear everything from the next rooms..... everything! As people came in through the night their movements and chatter resonated through our room. The bedding smelled stale and the room had the odour of smoking. There was a total of one electrical socket for two people by the beds, but no electrical socket by the desk and chair. The TV was so small it was virtually impossible to see from being in bed. The one positive - the shower was warm. If we could have left for another hotel after checking in, we would have. In light of our experience we chose not to have breakfast, in preference using one of the cafeterias in the vicinity.
Stayed 1 night in Feb 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service
Disliked: Amenities
Great place to stay, just over the other side of the river but convenient for everything.Quite a busy location!
Stayed 1 night in Sep 2023

2/10 Terrible

Jorge

Disliked: Property conditions & facilities
No AC at the bedroom, they control the ac in the front desk, and the temperature is to high or is off
Stayed 5 nights in Jul 2023

8/10 Good

Susanna

Liked: Cleanliness, staff & service, property conditions & facilities
I spent here a couple of nights. The property is very clean, simple but with all things you may need. In a very good position, few minutes walking from the cathedral. The staff is friendly, kind and ready to help: shout out for the receptionist who made my check-in and check-out (Jose if I'm not wrong) who's been always super kind, cheerful Ang happy to help and give good advice. Thanks. Highly recommend.
Stayed 2 nights in Jun 2023

10/10 Excellent

Darren

Stayed 1 night in Mar 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great budget stay for the solo traveller, helpful friendly staff and great area to explore on foot. Hotel restaurant next door also fab.
Stayed 1 night in Mar 2023

8/10 Good

Rebecca

Stayed 1 night in Sep 2022

8/10 Good

Marek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Sharon

Stayed 1 night in Jun 2022

6/10 Okay

Jorge

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Good locación
Stayed 2 nights in Dec 2021

8/10 Good

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
It is a good hotel well located in the city. The staff was helpful and friendly.
Stayed 2 nights in Nov 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the rooms are not as shown in the photo, the beds are uncomfortable, there are flying insects. I think I was deceived because I never thought that the rooms would be so ugly, otherwise I would never have stayed in that hotel. You should put real photos and that customers can have the option to decide without complaining.
Stayed 5 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything you needed The pictures didn't quite match the reality though
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
Good center location
Great location, easy access
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night in Murcia
It was a standard stay with friendly staff and good location.
Stayed 1 night in Sep 2018

4/10 Poor

Stephen

Liked: Cleanliness
Disliked: Staff & service
Very budget hotel
The towels had a strange unpleasant smell. The air conditioning was a trickle of air that we could not control , so it was hot and stuffy during the night. WiFi instructions were not only complicated although only in Spanish, so impossible to use. Overall not very impressed although this was a budget hotel although we do think if the hotel advertises a service then they should supply these services. We would not return again.
Stayed 1 night in May 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Cealing collapsed. No water. No amenities
The hotel was horrible nothing else to say. The staff was rude at check in. The room was small and have no climate control. The window did not shut or lock. Every whisper in any room adjacent was clearly audible. The ceiling collapsed in the lobby. There was no water for one day. Everything there was dark and dreary. I guess that’s why they call it one star. Well I see it as a neutron star collapsing in on itself.
Stayed 3 nights in Jan 2018