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Hollywood Mirage - Excel Hotels & Resorts

3.5 star property

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Photo gallery for Hollywood Mirage - Excel Hotels & Resorts

2 outdoor pools, pool umbrellas, pool loungers
Fridge, microwave, stovetop, coffee/tea maker
Terrace/patio
Front of property
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • 24/7 front desk
  • Laundry

Explore the area

Map
Calle Sierra Nevada, sn, Arona, Santa Cruz de Tenerife, 38650
  • Los Cristianos Beach
    ‪19 min walk‬
  • Siam Park
    ‪6 min drive‬
  • Las Vistas Beach
    ‪7 min drive‬
  • Tenerife (TFS-Tenerife South)
    ‪13 min drive‬

Room options

View all photos for Apartment 1 bedroom (2)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 1 bedroom (2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Apartment 1 bedroom (1+1)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 1 bedroom (1+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Apartment 1 bedroom (3)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 1 bedroom (3)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Studio

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Studio

  • 37 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Apartment 2 bedrooms (3+1)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (3+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment 2 bedrooms (2+2)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (2+2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment 2 bedrooms (1+3)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (1+3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment 2 bedrooms (2)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment 2 bedrooms (1+1)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (1+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment 2 bedrooms (3)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment 2 bedrooms (4)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (4)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment studio (2)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment studio (2)

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment studio (1+1)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment studio (1+1)

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment 1 bedroom (1+2)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 1 bedroom (1+2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Apartment 1 bedroom (2+1)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 1 bedroom (2+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Apartment 2 bedrooms (2+1)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (2+1)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Single Beds

View all photos for Studio, Sea View

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Studio, Sea View

  • 37 sq m
  • Studio
  • 1 bathroom
  • Sea view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Apartment, 2 Bedrooms

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment, 2 Bedrooms

  • 71 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for Apartment 2 bedrooms (1+2)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (1+2)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment 2 bedrooms

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment 1 bedroom

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 1 bedroom

  • 1 bedroom
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Apartment studio

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment studio

  • Studio
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for Apartment 2 bedrooms (3+2)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (3+2)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment 2 bedrooms (1+4)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (1+4)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment, 2 Bedrooms, Sea View

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment, 2 Bedrooms, Sea View

  • 71 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sea view
  • Sleeps 5
  • 1 Queen Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for Apartment 2 bedrooms (5)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (5)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment 2 bedrooms (2+3)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (2+3)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment 2 bedrooms (4+1)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (4+1)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment, 1 Bedroom

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment, 1 Bedroom

  • 50 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Apartment, 1 Bedroom, Ocean View

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Apartment, 1 Bedroom, Ocean View

  • 50 sq m
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

About this property

Hollywood Mirage - Excel Hotels & Resorts

Suburban aparthotel with 2 outdoor pools and full-service spa
Along with 2 outdoor pools, this aparthotel has a full-service spa and a restaurant. Free WiFi in public areas, a free area shuttle and a free beach shuttle are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. Each apartment provides a flat-screen TV with satellite channels, plus a kitchenette with a fridge, a stovetop and a microwave. Added amenities include free WiFi, a balcony and a coffee/tea maker. Limited housekeeping is available.
Hollywood Mirage - Excel Hotels & Resorts offers 335 air-conditioned accommodations with coffee/tea makers and a hairdryer. Rooms open to balconies. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers and complimentary toiletries.

This Arona aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include massages. The spa is open daily.
Our customers tell us that they can't get enough of the pool at Hollywood Mirage - Excel Hotels & Resorts. During your stay, you'll be within walking distance of Los Cristianos Beach. Free WiFi in public areas, a free area shuttle and 2 outdoor pools are available. This comfortable aparthotel has 335 apartments. Each apartment includes amenities such as free WiFi and a kitchenette.
  • Each apartment offers a kitchenette, a balcony and a flat-screen TV
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Treat yourself to massages at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • Guests have great things to say about the pool and the helpful staff
  • Just a 3-minute drive from Los Cristianos Beach and 6 minutes from Siam Park
  • Free local-area and beach shuttle service
Hollywood Mirage - Excel Hotels & Resorts offers its guests 2 outdoor swimming pools and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A library, a terrace, and a complimentary children's club are also featured at the family-friendly Hollywood Mirage - Excel Hotels & Resorts.

Smoking is allowed in designated areas at this 3.5-star Arona aparthotel.

For a fee, guests can enjoy a buffet breakfast daily from 8:30 AM to 11:00 AM.
Hollywood Mirage - Excel Hotels & Resorts has a restaurant on site.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Beach

  • Sandy beach nearby
  • Beach loungers
  • Beach umbrellas
  • Free beach shuttle

Pool/Spa

  • 2 outdoor pools
  • Full-service spa
  • Massage
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Street parking available
  • Free area shuttle
  • Area shuttle
  • Free beach shuttle

Family friendly

  • Baby bath
  • Bed rails
  • Children's games
  • Children's pool
  • Free children's club
  • Highchair
  • Stair gate

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Daily buffet breakfast available 8:30 AM to 11:00 AM for a fee: EUR 13 for adults and EUR 6.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Library
  • TV in common areas

Outdoor areas

  • Balcony
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe (surcharge)
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In the suburbs

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 335 units
  • Garden
  • Reception hall

Policies

Check-in

Check-in start time: 5:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 13 for adults and from EUR 6.5 for children
  • Housekeeping is available for an additional fee and varies based on unit size
  • In-room safe fee: EUR 12 per week

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Parties and events are allowed on site
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.
Property Registration Number A38083101

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Suites Mirage Aparthotel Arona
Suites Mirage Arona
Suites Mirage Aparthotel
Hollywood Mirage
The Suites at The Mirage
Hollywood Mirage Excel Hotels Resorts
Hollywood Mirage - Excel Hotels & Resorts Arona
Hollywood Mirage - Excel Hotels & Resorts Aparthotel
Hollywood Mirage - Excel Hotels & Resorts Aparthotel Arona

Hollywood Mirage - Excel Hotels & Resorts Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 334 out of 762 reviews
Rating 8 - Good. 296 out of 762 reviews
Rating 6 - Okay. 91 out of 762 reviews
Rating 4 - Poor. 27 out of 762 reviews
Rating 2 - Terrible. 14 out of 762 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel
Stayed 3 nights in Dec 2024

8/10 Good

Charmain

Travelled with family
Liked: Property conditions & facilities
Please bring back the original all Cuban entertainment team. The current team did not hit the mark compared. The weekly towel change is very poor as towels get wet and dirty every day. The move from daily to weekly is not helpful. Love the gym and SPA. As an owner we are always treated very well and have our requests met. Jon on reception (the original crew) is always helpful and welcoming. Thank you
Stayed 2 nights in Dec 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, room comfort
Very good been going to Hollywood Mirage club for 30 plus years
Stayed 14 nights in Nov 2024

4/10 Poor

Borislava

Stayed 6 nights in Dec 2024

8/10 Good

christopher, Kidlington

Liked: Cleanliness, amenities, property conditions & facilities
Been over here a lot, I’ll definitely come to the Mirage again!! A few small issues but nothing major
Stayed 7 nights in Dec 2024

8/10 Good

Vladimir

Travelled with family
Liked: Cleanliness, room comfort
Great staff, nice ambience, poor pillows, dated
Staff friendly and helpful. Location on top of hill, so if you limited in fitness beware. Short walk from restaruants, 15min walk to waterfront, fre bus shuttle to nice safe city beach. Rooms spacious but dated, broken tiles, locks on balcony doors falling apart, broken tiles in bathrooms, water from shower corner was coming up from the bathroom floor drain etc. Sleep: pillows very uncomfortable and should be changed immediately, I felt (similar to my orevious stays) that bed mattress not great but thats subjective. Nevertheless good bed is one of tge most important things in a hotel. Pools/overal ambience of venue pleasant, some rooms like our had nice views, some less. Breakfast/dinner basic to fair but I guess reasonable for the price. Staff friendly. One scam is that when you book online at hotels.com the room description lists room ammenities (safe, hairdrier, limited housekeeping, microwave etx) yet when you arrive at the hotel they without any discussion charge you if you want to use safe. I consider this cheap cheating as they should make it clear in room description (Like safe(extra charge)). I complained but noone got back to apologise or rectify this. Its my 3rd stay there and I have to praise the staff being friendly and helpful but it seems the owners run the place on the cheap, do only unavoidable repairs and set hotel policies which are revenue oriented rather then customer as top priority.
Stayed 6 nights in Dec 2024

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, room comfort
Fantastic
Fantastic
Stayed 4 nights in Dec 2024

10/10 Excellent

Dave

Travelled with group
Liked: Cleanliness, room comfort
Excellent price very clean .check in needs to be speeded up as check in at 4pm every body arrives then takes considerable time
Stayed 2 nights in Dec 2024

10/10 Excellent

M

Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2024

8/10 Good

Menica

Travelled with family
Liked: Room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Old hotel, great staff
Reception staff is very nice and helpful. I would say the staff in general is the highlight of the hotel. Food is good but you pay for everything, norhing is included. Property is very old.The price for the room is high compare to the quality of the hotel. Need full remodeling. Found cockroaches in our room. Few apartments have showers, and the rest have tubs which are very high to get into. Parking is difficult because is on the street for any hotel to use. AC sounds like in the 80's
Stayed 8 nights in Nov 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lots of hills!
Stayed 3 nights in Nov 2024

10/10 Excellent

Francis

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Sadie

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property, about 15 minutes walk to the beach. Uphill coming back but a courtesy busting and from the hotel, hourly until 6pm.
Stayed 5 nights in Oct 2024

10/10 Excellent

ALAN

Liked: Cleanliness, room comfort
Holywood Mirage is great
Third time we have been there this year - fantastic as always.
Stayed 5 nights in Oct 2024

10/10 Excellent

raffaele

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel good all around food good and staff highly recommended it!!
Stayed 7 nights in Oct 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, property conditions & facilities
Lovely place
Stayed 3 nights in Oct 2024

10/10 Excellent

Carole Ann

Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2024

10/10 Excellent

Blanca

Liked: Cleanliness, property conditions & facilities
Todo perfecto
Stayed 2 nights in Sep 2024

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel. Excellent choice of pools and entertainment good. Shuttle to beach good
Stayed 6 nights in Jun 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
beautiful hotel very clean friendly staff would come again.
Stayed 7 nights in Jul 2024

10/10 Excellent

ALAN

Liked: Cleanliness, room comfort
Favourite Holiday Accomodation
Great views of Los Cristianos from the 5th floor! Lovely pool area and great variety of activities too. Enjoyed the yoga, foam party, underwater bikes and treadmill too!
Stayed 6 nights in Jul 2024

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay here - this is our second visit and we were in 2 rooms. This time our rooms were much smaller and basic though and we weren't aware we had booked differently. We used pool 3, and love lifeguard Victor who appears to love his job, very friendly and helpful beyond what he needs to be (whilst we were in the pool he moved our water bottles out the sun and into the shade for example). He made sure everyone had loungers where they wanted. A real asset to this hotel! The location is a bit far out but that's why its better value. We used taxis to get to main areas and walked the seafront. Chose no breakfast this time as previously found the restaurant good but crowded. The shop did warm pastries which we had on the balconies instead. We have and would stay here again.
Stayed 7 nights in Jun 2024

10/10 Excellent

Clive

Liked: Cleanliness, room comfort
Stayed 7 nights in Jun 2024

2/10 Terrible

Junior

Disliked: Cleanliness, room comfort
Stayed 5 nights in Jun 2024