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Hôtel du Pont d'Ascain

2.0 star property

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Photo gallery for Hôtel du Pont d'Ascain

Front of property
Aerial view
Courtyard
Reception
Family Room (6 persons) | Individually decorated, individually furnished, desk, laptop workspace

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Air conditioning
  • Pet-friendly
  • Breakfast available
  • Parking included
  • Housekeeping

Explore the area

Map
Route Departementale 918, Ascain, Pyrenees-Atlantiques, 64310
  • Chantaco Golf Club
    ‪5 min drive‬
  • Le Train de La Rhune
    ‪5 min drive‬
  • Nivelle Golf Course
    ‪8 min drive‬
  • San Sebastian (EAS)
    ‪31 min drive‬

Room options

View all photos for Comfort Double Room (Côté Jardin)

Individually decorated, individually furnished, desk, laptop workspace

Comfort Double Room (Côté Jardin)

  • Sleeps 3
  • 1 Double Bed

View all photos for Comfort Double Room (Côté Rue)

Comfort Double Room (Côté Rue) | Individually decorated, individually furnished, desk, laptop workspace

Comfort Double Room (Côté Rue)

  • Sleeps 3
  • 1 Double Bed

Chambre Triple Confort 2 lits (Côté Jardin)

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Twin Room (Côté Rue)

Twin Room (Côté Rue) | Individually decorated, individually furnished, desk, laptop workspace

Twin Room (Côté Rue)

  • Sleeps 3
  • 2 Single Beds

Suite Familiale Confort 6 personnes

  • Sleeps 6
  • 1 Queen Bed and 4 Single Beds

View all photos for Chambre Triple Confort 3 lits (Côté Jardin)

Chambre Triple Confort 3 lits (Côté Jardin) | Individually decorated, individually furnished, desk, laptop workspace

Chambre Triple Confort 3 lits (Côté Jardin)

  • Sleeps 3
  • 3 Single Beds

View all photos for Chambre Familiale Confort 4 personnes

Chambre Familiale Confort 4 personnes | Individually decorated, individually furnished, desk, laptop workspace

Chambre Familiale Confort 4 personnes

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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Exterior

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  • Parking included
  • Free WiFi
  • Breakfast available
4.6 out of 5, Wonderful, (103)
The price is €64
for 1 room
includes taxes & fees
25 Feb - 26 Feb
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About this property

Hôtel du Pont d'Ascain

Riverfront hotel with coffee shop/cafe and restaurant
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-in, express check-out and wedding services.
Hôtel du Pont d'Ascain offers 24 air-conditioned accommodations with a hairdryer and free toiletries. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hôtel du Pont d'Ascain. During your stay, you'll be close to Chantaco Golf Club. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy Regional cuisine and garden views while dining at Zubiburu
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, meeting rooms and a terrace
  • On-site recreation includes golf lessons
  • Just a 5-minute drive from Chantaco Golf Club and 5 minutes from Le Train de La Rhune
  • Beach and local-area shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Hôtel du Pont d'Ascain also features a terrace, a garden, and a picnic area. Self parking is free.

This Ascain hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10 AM.
Zubiburu – Overlooking the garden, this restaurant specialises in Regional cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10 AM for a fee: EUR 9 for adults and EUR 6 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Zubiburu

Things to do

  • 18-hole adjacent golf course
  • Golf lessons
  • TV in common areas

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: 8:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 3:30 PM - 7:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 January to 31 January:
  • One of the dining venues
  • Bar/Lounge
  • Meeting facilities
  • Parking area

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 9.00 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.44 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 9.00 for adults and from EUR 6.00 for children
  • Pet fee: EUR 9.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
The front desk at this property is open daily from 3:30 PM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Citotel Pont Hotel Ascain
Citotel Pont Hotel
Citotel Pont Ascain
Citotel Pont
Hôtel du Pont d'Ascain Hotel
Hôtel du Pont d'Ascain Ascain
Hotel Restaurant du Pont D'Ascain
Hôtel du Pont d'Ascain Hotel Ascain

Hôtel du Pont d'Ascain Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 77 out of 220 reviews
Rating 8 - Good. 83 out of 220 reviews
Rating 6 - Okay. 29 out of 220 reviews
Rating 4 - Poor. 22 out of 220 reviews
Rating 2 - Terrible. 9 out of 220 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Julie

Liked: Cleanliness, staff & service
We enjoyed the area. The staff were friendly and helpful The hotel appeared unfurnished in the lounge area… not a comfortable sofa or chair to sit on. Our room was very small.
Stayed 2 nights in Sep 2024

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 2 nights in Jul 2024

10/10 Excellent

Bruno

Stayed 1 night in Jun 2024

6/10 Okay

stuart

Liked: Room comfort
Disliked: Staff & service
Seen better days
Nice location but a little tatty, needs a bit of tlc
Stayed 1 night in Jun 2024

8/10 Good

Maria

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Restaurant was an added bonus, local village lovely, great stop between France and southern Spain.
Stayed 1 night in Mar 2024

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

GABRIELLE

Comfortable bed and nice room. Excellent receptionist. But no bar or restaurant and the exterior of this beautiful property is very run down.
Stayed 1 night in Aug 2023

6/10 Okay

David

Stayed 1 night in Jul 2023

6/10 Okay

Alberto

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The breakfast was very bad, the fruits were green or battered. They only had a few slices of cheese and ham.
Stayed 2 nights in Jul 2023

4/10 Poor

John

Disliked: Staff & service, room comfort
Disappointed
Picked hotel as it looked idyllic in fact it is on a very busy road junction had paid extra for comfort room which was tiny,bed very hard bed linen not hotel quality.Curtains had mould stains on back,shower gel empty.Having driven for 6 hours no bar or restaurant no facilities to make a hot drink had to walk 10 minutes into village to have an expensive meal.The whole place seemed run down and uncared for
Stayed 1 night in Jul 2023

4/10 Poor

M

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad drainage smell
Unfortunately I would have liked to say I liked this hotel however reception was hardly open and even though there is a restaurant no drink were available to buy . Our room was very small but clean , however the bathroom smelt so bad it obviously had a drainage issue and was unbearable , but due to reception always being closed no one to tell about it. Left early due to smell and won’t be returning.
Stayed 1 night in Apr 2023

8/10 Good

MICHEL

Stayed 2 nights in Jan 2023

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair priced hotel
Nice, simple little hotel in a cute small town.
Stayed 1 night in Oct 2022

10/10 Excellent

Jodey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fair walk to restaurants and shopping. Hotel seems to only have one room with 2 twin beds. That room faces front with substantial traffic noise and is a very small room.
Stayed 1 night in Aug 2022

8/10 Good

Jodey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit of a walk to shopping, dining and bus. Loud traffic noise from the street. Room small, crowded but functional. Comfortable bed.
Stayed 1 night in Aug 2022

4/10 Poor

Susan

Disliked: Staff & service, property conditions & facilities, room comfort
Ok but…..
Hotel very poor although clean. No English spoken, no facilities such as a bar etc. rooms very hot and dated.
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020

8/10 Good

Christopher, leicester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stopover
good, lovely position

8/10 Good

Valérie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Sandrine

Travelled with family
Liked: Staff & service
Disliked: Amenities
Nous avons pris l'option petit déjeuner et les biscottes périmées depuis août . Nous l'avons signalé a l'accueil mais il n'a pas sorti le stock. Inadmissible !!! Les rideaux remplis de moisi.
Stayed 1 night in Nov 2024

2/10 Terrible

Bertrand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A éviter
Stayed 1 night in Nov 2024

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Martine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très bien un accueil très chaleureux . merc
Stayed 1 night in Oct 2024

8/10 Good

Daniel

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Oct 2024