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4.4 out of 5

"Very nice hotel located at the beach. nice wellness area, staff was very friendly. awesome breakfast buffet " More

By Hampe on Wed 28 Mar 2012

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Comfort Single Room

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Deluxe Double Room, Partial Lake View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Suite, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Comfort Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Comfort Double Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Small Standard Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

During your stay at Hotel Eden Roc, you're just a quick walk from Ascona Ferry Terminal. Enjoy features like free breakfast, free WiFi in public areas and free valet parking. This property offers pet-friendly amenities, such as food and water bowls.

  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking
  • Enjoy Mediterranean cuisine with garden views at La Brezza, one of the property's 4 restaurants
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Treat yourself to hot stone massages, aromatherapy or manicures and pedicures at the spa
  • Services include free babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a private beach, a gym and a steam room
  • Within a 10-minute walk of Ascona Ferry Terminal and Galleria Borgo
  • Free train station pick-up shuttle service
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Hotel Eden Roc ratings based on 18 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Eden Roc

Everyone (14) Couples (4)
5 out of 5

Posted by on 6 Apr 2021

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Comment from Hotel Management

28 May 2021 by Simon Spiller, General Manager Hotel Eden Roc

Dear Guest, Thank you very much for your recent stay and your fantastic rating. We all hope to have the pleasure of welcoming you again in the near future. Best regards, Simon Spiller General Manager, Hotel Eden Roc

4 out of 5

Stay

Very nice hotel located at the beach. nice wellness area, staff was very friendly. awesome breakfast buffet

Posted by on 28 Mar 2012

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5 out of 5
Perfekter Aufenthalt, sehr gerne bald wieder

Posted by on 31 Dec 2023

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Comment from Hotel Management

1 Jan 2024 by .

Sehr geehrter GastVielen Dank für Ihr positives Feedback, über das wir uns sehr gefreut haben.Wenn die Gäste gerne wieder zu uns zurückkehren, ist dies das schönste Lob für uns.Wir hoffen, Sie schon bald wieder im Hotel Eden Roc verwöhnen zu dürfen und grüssen Sie aus dem sonnigen Tessin.Hotel Eden RocS. SpillerDirektor

5 out of 5
Wir reisten als Familie an und wurden sehr herzlich empfangen. Das Check-in war ebenfalls sehr freundlich und aufmerksam. Das Zimmer war grosszügig mit einem schönen Balkon. Für unseren Hund lag eine Überraschung bereit. Der Wellness Bereich bietet sehr viel und lädt zum verweilen ein. Das Frühstück ist hervorragend und von guter Auswahl / Qualität. Der Kidsclub war perfekt und die Betreuerin sehr nett.

Posted by on 26 Oct 2023

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Comment from Hotel Management

31 Oct 2023 by .

Sehr geehrter GastVielen Dank für Ihren Besuch im Hotel Eden Roc sowie Ihr tolles Feedback.Wir sind glücklich, dass es Ihnen bei uns gefallen hat, und Sie die Zeit genossen haben.Wir hoffen, Sie schon bald wieder bei uns verwöhnen zu dürfen und grüssen Sie freundlich.Hotel Eden RocS. SpillerDirektor

5 out of 5
Die Angestellten waren sehr aufmerksam , freundlich und zuvorkommrnd

Posted by on 25 Jun 2022

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Comment from Hotel Management

30 Jun 2022 by Hotel Eden Roc, S. Spiller, Direktor

Sehr geehrte Frau Dieterle, vielen Dank, dass Sie sich die Zeit genommen haben, ihr Feedback mit uns zu teilen. Es freut mich sehr, dass Sie unser freundliches Team überzeugen konnte und sich gut um Sie gekümmert haben. Gerne teile ich diese lobenden Worte mit dem gesamten Team. Wir hoffen, Sie bald nochmals im Hotel Eden Roc begrüssen zu dürfen und verbleiben bis dahin mit freundlichen Grüssen aus Ascona. Hotel Eden Roc S. Spiller Direktor

5 out of 5
Alles war einzigartig, Frühstück, Personal und so weiter

Posted by on 21 Jun 2022

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Comment from Hotel Management

30 Jun 2022 by Hotel Eden Roc, S. Spiller, Direktor

Sehr geehrter Herr Toschew, Herzlichen Dank für Ihre positive Bewertung und Ihren Besuch bei uns im Hotel Eden Roc. Wie schön, dass Sie Ihren Aufenthalt rundum geniessen konnten und Sie unser Team gut umsorgt hat. Wir würden uns sehr darüber freuen, Sie schon bald wieder bei uns begrüssen zu dürfen. Mit freundlichen Grüssen. Hotel Eden Roc S. Spiller Direktor

4 out of 5

Posted by on 14 May 2022

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4 out of 5
Lage am See / Ausblick aus Zimmer einzigartig. Einrichtung Suiten nicht mehr auf neustem Stand.

Posted by on 4 Oct 2021

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Comment from Hotel Management

15 Oct 2021 by .

Vielen Dank für Ihre Bewertung. Es tut uns leid, dass die Zimmereinrichtung nicht Ihren Vorstellungen entsprach. Wir renovieren jeden Winter einen Teil der Zimmer und würden uns freuen, Ihnen bei einem zukünftigen Besuch, diese neu eingerichteten Zimmer zu zeigen. Mit freundlichen Grüssen Hotel Eden Roc S. Spiller Direktor

4 out of 5
alle sehr Zuvorkommend und hilfsbereit in jeglichen Anliegen.

Posted by on 23 May 2021

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Comment from Hotel Management

23 May 2021 by Simon Spiller, General Manager Hotel Eden Roc

Sehr geehrter Gast, herzlichen Dank für diese lobenden Worte. Es freut mich sehr, dass unser Handeln und unsere Servicequalität auch Anklang bei unseren lieben Gästen findet. Ich hoffe Sie in naher Zukunft erneut willkommen heissen zu dürfen und verbleibe bis dahin mit sonnigen Grüssen aus Ascona. Herzlichst,

4 out of 5

Posted by on 13 Aug 2020

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Renovations + Closures

This property is closed from 29 September 2024 to 17 April 2025 (dates subject to change).

The following facilities are closed seasonally each year. They will be closed from 01 November to 30 April:

  • One of the dining venues
  • Swimming pool

Property Features

Simply step outside to unwind on the hotel's beach. At Hotel Eden Roc, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as waterskiing and kayaking. Free breakfast is available daily. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, an outdoor pool and a hot tub. You'll have access to the indoor pool at a partner property. Valet parking is free. This 5-star Ascona hotel is smoke free.

  • 95 guestrooms or units
  • 3 buildings
  • 4 dining venues
  • Conference rooms
  • 150 sq ft of conference space
  • 14 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 4
  • Indoor tennis courts - 4
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (free)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Train station: Locarno Station (4.3 km / 2.7 mi)
  • Property shuttles: Free train station pick-up; airport shuttle
  • Parking: Free valet parking

Room Amenities

Hotel Eden Roc offers 95 air-conditioned accommodations with minibars and espresso makers. Beds feature down duvets and premium bedding. A pillow menu is available. 45-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. This Ascona hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • Flat-screen television
  • Cable channels
  • Films for purchase
  • Espresso maker
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Children's dressing gowns
  • Children's slippers
  • Toothbrush and toothpaste available

Food & Drink

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.

La Brezza – Overlooking the garden, this fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). 2-star Michelin rating. Reservations are required.

Eden Roc – Overlooking the garden, this restaurant serves breakfast, brunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

La Casetta – This restaurant specialises in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.

Marina – This restaurant specialises in Mediterranean cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

Nearby Activities

A private beach, a marina and complimentary bicycles are featured at the hotel. An indoor pool, an outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Free bicycles on site
  • Miniature golf on site
  • Golfing nearby
  • Boat on site
  • Kayaking on site
  • Water skiing on site
  • Fishing nearby
  • Motor boating on site
  • Windsurfing nearby
  • Mountain biking on site
  • Horse riding nearby
  • Playground on site
  • Boat tours on site
  • Scooter/moped rentals on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Sailing nearby
  • Water sports equipment

Spa Services

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Hot tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool access ramp on site
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 7:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Hotel Eden Roc offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 140 per night.

Pet Policy

  • Pets: CHF 45 per pet, per night
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, mobile payments and cash

Mobile payment options include: TWINT

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, cash, mobile payments and TWINT. For guests' safety, the property includes a smoke detector in all accommodation.

  • Mobile payments
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • TWINT
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.50 per person, per night. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CHF 380 per person (one way)
  • Pet fee: CHF 45 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 140 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • EDEN ROC Ascona
  • HOTEL EDEN ROC
  • HOTEL EDEN ROC Ascona
  • Hotel Eden Roc Hotel
  • Hotel Eden Roc Ascona
  • Hotel Eden Roc Hotel Ascona

You should know

  • The seasonal pool will open in April and close in October.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-certified property

This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

The property is a member of the Leading Hotels of the World.

  • Green Globe

National Rating

This hotel is rated 5 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.