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Aso Plaza Hotel

4.0 star property

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February 2025

Photo gallery for Aso Plaza Hotel

Outdoor spa tub
Outdoor spa tub
Standard Japanese Room, Upper floor | View from room
Indoor spa tub
Outdoor spa tub

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
  • Bar
  • Parking included
  • Room service
  • Air conditioning
  • Housekeeping

Explore the area

Map
1287 Uchinomaki, Aso-shi, Kumamoto, Aso, Kumamoto Prefecture, 869-2301
  • Hanaasobi Garden
    9 min walk
  • Road Station Aso
    5 min drive
  • Cuddly Dominion
    7 min drive
  • Kumamoto (KMJ)
    61 min drive

Room options

View all photos for Family Quadruple Room

Down duvets, in-room safe, free WiFi

Family Quadruple Room

  • Mountain view
  • Sleeps 4
  • 1 Single Futon

View all photos for Standard Japanese Room, Upper floor

Down duvets, in-room safe, free WiFi

Standard Japanese Room, Upper floor

  • Mountain view
  • Sleeps 4
  • 1 Single Futon

Similar properties

Exterior

Hotel Aso no Tsukasa

Pool
Hot tub
Spa
Kids pool
3.9 out of 5, Good, (169)
The price is €164
for 1 room
includes taxes & fees
6 Jan - 7 Jan
Hotel Aso no Tsukasa

About this property

Aso Plaza Hotel

Hotel in Aso with sauna and seasonal outdoor pool
Along with a restaurant, this hotel has a bar/lounge and a sauna. Free WiFi in public areas, free self parking and free train station pick-up are also provided. Other amenities include a coffee shop/cafe, a seasonal outdoor pool and dry cleaning.
Aso Plaza Hotel offers 100 accommodations with a safe and complimentary slippers. Beds feature down duvets. Flat-screen televisions come with digital channels.

Bathrooms include a combined bath/shower unit, toilets with an electronic bidet, complimentary toiletries and hairdryers. This Aso hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include a sauna and a seasonal outdoor pool.
During your stay at Aso Plaza Hotel, you're just a quick walk from Hanaasobi Garden. Features include free WiFi in public areas, free self-parking and free train pick-up service.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a steam room and a sauna
  • Just a 1-minute drive from Hanaasobi Garden and 5 minutes from Road Station Aso
  • Free train station pick-up and train station drop-off shuttle service
Aso Plaza Hotel offers its guests a sauna and a seasonal outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Gift shops/newsstands, tour/ticket assistance, and a garden are also featured at Aso Plaza Hotel. A train station pick-up shuttle and A train station drop-off shuttle are free. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Aso hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 8:30 AM.
Aso Plaza Hotel has a restaurant on site.
Room service is available.

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up and drop-off shuttle
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 8:30 AM for a fee: JPY 1,500 for adults and JPY 1,500 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room

Family friendly

  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • Lift

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Room service

More

  • Air conditioning (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 8 PM
Late check-in subject to availability

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1500 for adults and from JPY 1500 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in July and close in August.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Aso Plaza
Aso Plaza Hotel
Aso Plaza Hotel Aso
Aso Plaza Hotel Hotel
Aso Plaza Hotel Hotel Aso

Aso Plaza Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 109 reviews" "
Rating 8 - Good. 55 out of 109 reviews" "
Rating 6 - Okay. 17 out of 109 reviews" "
Rating 4 - Poor. 5 out of 109 reviews" "
Rating 2 - Terrible. 4 out of 109 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Just okay, just okay, just okay, just okay, just okay,
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Property is clean, but dated. Desperately needs a renovation
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jul 2019

6/10 Okay

Lydia, Hong Kong

Travelled with family and small children
Liked: Cleanliness, staff & service
Room is clean and hotel is spacious. Facilities are old and traditional.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The Aso hotel looks nice on the surface, but the inside is quite old and in need of a good renovation. Just be careful if you book 1 pax and later bring 2 pax to the hotel. They will enforce you to pay for 1 more pax even though the room is big enough for up to 4 pax. The good thing is there are many onsens in the hotel and a very new cafe next to it that sells soft serve ice cream.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel needs some upgrading works to be done. The bath tub has a severe leakage but their staff takes no immediate action to solve the issue. Dinner is good and breakfast is also decent.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

LYE BEE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice traditional Japanese styled hotel rooms. Rooms were very clean and tidy. Quite spacious as well. Breakfast buffet could be better, not a lot of choices to choose from. Really thankful for all the prompt and efficient transport services that the hotel has provided us to and fro from the station FOC. However, the only problem we faced with this hotel is during the check-in, the staff could not speak in English well and it was hard to understand what they were trying to say. Also, we booked the Quadruple room for 4 people before our trip but we were made to book another room upon arrival because the hotel staff refuses to let 4 people stay in the room although it could fit us, saying it is against their policy. So it this the fault of Expedia for misrepresenting or? I believe the conditions should be stated clearer as well as the name of the room. We understand if there weren't enough beds in the room but it's not the case. But the room settings is for guests to sleep on the floor. Essentially, our efforts to save money were futile and ended up paying 2x the original amt to get another room. The cost of the extra room cost us the same amt as both rooms booked prior to the trip combined.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful luxurious Japanese hotel
A wonderful hotel with staff who were so willing to help us. We arrived in Aso by train and were not sure how to get to the hotel. Fortunately there is a tourist information desk in the station and the lady there rang the hotel for us and they sent a free shuttle car to take us to the hotel. They provided a free shuttle service to and from the station at various times during our stay. The room was so spacious and typically Japanese. Tea and tea making facilities were provided in the room together with a refrigerator stoked with a jug of iced water. Our futons were laid out for us each evening and cleared during the following morning. Staff at reception spoke English and were very helpful recommending and booking restaurants for us and booking taxis. The breakfasts provided were splendid; a magnificent buffet breakfast with a wide range of Japanese foods including a charcoal grill for fish, a range of salads, breads and croissants, yoghurt and cereals, tea, coffee, miso soup, etc. I wish were staying longer at this hotel it was so good and good value. The area is interesting because of volcanic activity; it is quite a rural small town so don't expect lots of entertainment, however the hotel does have its own onsens (spa baths) which appeal to a lot of the visitors.
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, supermarket and drug store nearby (within 10 minutes walk). Quite good.

8/10 Good

Vincent Hing Chong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
traditional onsen lodging
A great hotel with both indoor and outdoor hot spring pools to soak in.

8/10 Good

Chiew Kok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel.
Good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worthwhile hotel
Near Mount Aso with hot spring and hotel accomodation in good condition. Waiters can communicate clearly in English. Both Japanese traditional dinner and Japaneae buffet breakfast are good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpectedly pleasant stay
The drive to the hotel was a little winding for us, especially arriving as late as we did. However, the staff was amazingly welcoming and very helpful. The hotel was beautiful, from its foyer and garden area to the wonderfully sized rooms. We really enjoyed the tatami room and the amazing views from our room. If you will be in the Aso area, this is a wonderful choice!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service, particular the free shuttle between hotel and JR station.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in aso!
Extremely friendly staff, free breakfast and dinner everyday, and offers a morning shuttle to the train station. We enjoyed our stay.

2/10 Terrible

stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not the same room type as I expected
I booked a western-Japanese room, but I was informed that I need to pay more when I got there. We have four people travelling in Japan, and we cannot fit in one Japanese room. So we pay for another room. :(

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Disappointed with the amount I paid. Room was small, and over priced. Room was poorly maintained.

6/10 Okay

Kum, Hong Kong

Liked: Room comfort
Aso Plaza Hotel
Room is very big and tidy. Food is good too but it seems the hotel need to re-renovate as overall the place is too old now.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
いい湯でした。
阿蘇駅まで出迎えの車を出していただきました。新型コロナ対策のために朝食はバイキングではなく個別提供になりましたが、会席素敵な朝食でした。温泉もさらりとしたきれいな湯でした。満足です。
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點不太理想，比較適合自駕遊。 但服務很好，早餐超水準
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019