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"The hotel is nice but definitely needs a young vibrant manager with new ideas to improve the overall experience of visitors. " More

By a verified traveller on Fri 27 Jul 2018

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Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

During your stay at Theoxenia Palace Hotel, you'll be within walking distance of KAT Hospital. You'll find features such as free WiFi in public areas and free valet parking, plus a full-service spa.

  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Indulge with massages, body treatments or manicures and pedicures at Theoxenia Palace Spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 3-minute drive from KAT Hospital and 7 minutes from Olympic Athletic Center

Theoxenia Palace Hotel ratings based on 8 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Theoxenia Palace Hotel

Everyone (2) Couples (2) Family (2)
1 out of 5
Worst five star i've ever stayed at. breakfast food, basic, staff unhelpful, at times obnoxious. bathroom tiny, and in need of refurb. no tea/coffee making facility in room. For use part of the complex, they wanted more money. Car parking on the street, thereby having to reverse into very tight spaces, on a very busy street. I was pleased to depart this joint. Must mention John though, at front of house, assisting with the parking, top man, Shame the rest, were not up to his standard.

Posted by on 30 May 2019

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5 out of 5
The hotel is nice but definitely needs a young vibrant manager with new ideas to improve the overall experience of visitors.

Posted by , from London on 27 Jul 2018

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2 out of 5
I am sorry but I do not wish to leave any additional comment. Thank you

Posted by on 8 Jan 2018

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4 out of 5
Cleanliness could be improved, like the removal of cobwebs in the chandelier above the the breakfast buffet The hotel needs some refurbishment here and ther to repaint the walls and fill some cracks. Nevertheless we had a great stay.

Posted by on 10 Jul 2024

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3 out of 5
Das Hotel ist nur von außen schön und bedarf einer dringenden Renovierung. Das nichteinmal Wasser in den Räumen bereit steht, sondern aus der Minibar gekauft werden muss, ist inakzeptabel.

Posted by on 13 Jun 2024

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4 out of 5
Piscine extérieur gratuit ok, mais celle d'intérieur est au prix de Euro 25.00/jour et personne - trôp cher

Posted by on 12 Oct 2022

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4 out of 5
It is a nice hotel in a safe and modern area where you can reach everything by foot.

Posted by on 24 Jun 2019

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2 out of 5
L'hôtel est très bruyant, impossible de dormer. Le petit déjeuner n'en vaut pas la peine et le matelas n'était pas confortable du tout. Cet hotel ne mérite pas 5 étoiles.

Posted by on 15 May 2018

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Property Features

Theoxenia Palace Hotel offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. A fitness centre, a rooftop terrace, and spa services are also featured at the luxury Theoxenia Palace Hotel. Free self parking and valet parking are available. This 5-star Kifisia hotel is smoke free.

  • 1 building
  • 71 guestrooms or units
  • 4 levels
  • Conference rooms
  • Built in 1927
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free valet parking , Free parking nearby

Transport

  • Train station: Irakleio Station (5.9 km / 3.7 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Theoxenia Palace Hotel offers 71 accommodations with minibars and a safe. 32-inch LCD televisions come with satellite channels and Netflix. Bathrooms include a bath, dressing gowns, slippers and designer toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include a hairdryer and free toiletries. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Netflix
  • Hypo-allergenic bedding
  • Bathtub
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

On-site venue – This restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Horse riding nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby

Spa Services

Theoxenia Palace Spa has massage/treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including thalassotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

  • Sauna in spa
  • Hot tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Thalassotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property’s spa hours are 1-9 PM daily.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on-site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Health First (Greece)
  • Carbon monoxide detector
  • Property registry number - 123387799000
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Please note, some room types at this property are not available when booking a stay with children.
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: EUR 30.0 per night
  • Facilities fee: EUR 25.00 per person, per day and includes use of: sauna; spa tub; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Theoxenia Palace
  • Theoxenia Palace Hotel
  • Theoxenia Palace Hotel Kifisia
  • Theoxenia Palace Kifisia
  • Theoxenia Palace Hotel Hotel
  • Theoxenia Palace Hotel Kifisia
  • Theoxenia Palace Hotel Hotel Kifisia

You should know

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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