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Best Western Atlanta Cumberland/Galleria Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Atlanta Cumberland/Galleria Hotel

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower) | Premium bedding, desk, laptop workspace, blackout curtains
Lobby
Outdoor pool, pool umbrellas, pool loungers
Lobby
Front of property

Reviews

7.2 out of 10

Good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

Map
1200 Winchester Parkway, Smyrna, GA, 30080
  • Cobb Galleria Centre
    5 min drive
  • The Battery Atlanta
    5 min drive
  • Cumberland Mall
    6 min drive
  • Atlanta, GA (FTY-Fulton County)
    15 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking (with Sofabed)

Premium bedding, desk, laptop workspace, blackout curtains

Executive Room, 1 King Bed, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower) | Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

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includes taxes & fees
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About this property

Best Western Atlanta Cumberland/Galleria Hotel

Hotel in Smyrna with free breakfast and 24-hour fitness centre
An outdoor pool, a 24-hour fitness centre and a conference centre are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a microwave in a common area, a seasonal outdoor pool and a business centre are on-site.
Best Western Atlanta Cumberland/Galleria Hotel offers 119 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Smyrna hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the comfortable beds at Best Western Atlanta Cumberland/Galleria Hotel. During your stay, you'll be close to Cumberland Mall. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the outdoor pool
  • Amenities include a business centre, a meeting room and a conference centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the beds
  • Just a 5-minute drive from Cobb Galleria Centre and 5 minutes from The Battery Atlanta
Best Western Atlanta Cumberland/Galleria Hotel offers its guests an outdoor pool and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a meeting room. Free breakfast is served daily. Event space at this hotel measures 1500 square feet (139 square metres) and includes a conference centre. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Best Western Atlanta Cumberland/Galleria Hotel. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Smyrna hotel.

Guests are served a free buffet breakfast daily from 6:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 1-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking (max 2 spaces per unit)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference centre (1,500 square foot of space)
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Braille/raised signage
  • Handrails in hallways (97 centimetre high)
  • Handrails in stairways (97 centimetre high)
  • Lever door handles
  • Lift (80 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds and on-site parking
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Google Pay, Apple Pay and Samsung Pay
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 6:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Guests may experience noise disturbance due to nearby construction work.
  • Free in-room WiFi has a 1-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Days Inn Hotel Smyrna
Days Inn Smyrna
Days Inn Smyrna Hotel
Days Smyrna
Red Roof Plus Smyrna Hotel
Red Roof Plus Smyrna

Best Western Atlanta Cumberland/Galleria Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 198 out of 571 reviews" "
Rating 8 - Good. 155 out of 571 reviews" "
Rating 6 - Okay. 80 out of 571 reviews" "
Rating 4 - Poor. 58 out of 571 reviews" "
Rating 2 - Terrible. 80 out of 571 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Sep 2024

10/10 Excellent

Lesly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Nikki

Business traveller
Liked: Staff & service, amenities
Stayed 1 night in Sep 2024

8/10 Good

Shamsideen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was good
Stayed 1 night in May 2024

2/10 Terrible

Danielle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Would definitely not recommend this facility. The main entrance is nice but then we got to our room…Black mold all around the window and in the bathroom. When we told the staff they said housekeeping would take care of it. That isn’t something house keeping should be responsible for, major cause for concern. Wi-fi was non existent. The shower curtain was pulling out of the walls, toilet ran all day and night and wouldn’t do anything about the noisy rude people above us. The secure entrance at the back was wide open all day and night, absolutely not way for that door to ever lock. Been in a few unkept places but this tops the list.
Stayed 2 nights in Sep 2024

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here just about every week. The only thing i didn't liked was the deposit when you checked in no problem but it takes 3/4 days to get it back that i didn't like.why cant we get the deposit back after you check out .i stay in a couple of hotel that after the front desk check the room
Stayed 1 night in Sep 2024

6/10 Okay

Tammi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I based my stay on previous reviews. The price was low and I know you get what you pay for. The side door was not secure, open for anyone to enter/exit undetected the two days I stayed there. The front driveway was blocked by cars and another car would not be able to get by to exit unless you use the entrance the wrong way. Inside, the lobby appears clean. The elevator was dirty. The hallways smelled of marijuana and mildewed carpet. The room overall was clean. The bathroom was clean. The white bed linen had a stain on it. I would not stay again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Nikki

Stayed 1 night in Sep 2024

6/10 Okay

Robbyn

Liked: Staff & service
Room had several stains on bedding and chairs in the room. There were strands of hair everywhere, on beds, towels, int ub, sink, counters. The view from our room was of the green pool. It's only September but it looks like it's been green for quite some time. I hadn't planned on swimming during my stay but the sight of it was unpleasant. The check was quick and easy and the staff were professional. Overall the stay was fine for the one night but I probably would not book again or recommend.
Stayed 1 night in Sep 2024

2/10 Terrible

I am

Travelled with family and small children
Disliked: Cleanliness
I checked in and left a few hours later. There was roaches in the room. It started with seeing a couple small baby roaches at first that I tried to overlook as I would only be staying 1 day but the more I saw I just couldn’t take it. In addition to that we were locked out of the room even though the key worked. The front desk clerk had to come up and use the main key to unlock the door. I was told that he would send maintenance to check it out but no one came and I checked out instead. I had small children and the roaches I just couldn’t tolerate. I presented my issue to front desk very pleasantly and was told to reach out to Expedia (company I booked with) and have them reach out to the hotel for a refund. In the end, the hotel would not refund me for leaving a roach infested room.
Stayed 1 night in Sep 2024

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, close to bars and shops
Stayed 1 night in Sep 2024

8/10 Good

LaShonda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience great place to stay
Stayed 2 nights in Aug 2024

4/10 Poor

Karon

Disliked: Cleanliness, staff & service, property conditions & facilities
The cleaning crew needs to use new detergent or wash deeper as the sheets and blankets we all dirty. They need new mattresses as i couldnt get any rest and had to see a chiropractor after due to the springs sticking through the mattress. The wifi and television service is absolutely horrible
Stayed 1 night in Aug 2024

10/10 Excellent

Janella

Travelled with family
Liked: Room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

jose

Liked: Amenities
Yup
Stayed 2 nights in Sep 2024

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Sep 2024

8/10 Good

Kaylynn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Did not realize the first night that the breakfast area was on the 3rd floor down the hallway. It was a little strange and no sinage but, we figured it out. Also, our bed was far beyond needing replaced. We were in an ADA room on the 3rd floor and the bed had a pretty bad dip in the bed when we laid down. Super uncomfortable and left us sore. Other than that, staff was very friendly and pleasant to be around and the breakfast was wonderful both days we were there
Stayed 2 nights in Aug 2024

10/10 Excellent

daniel, Lexington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel , would recommend to anyone and everyone
Stayed 1 night in Sep 2024

6/10 Okay

Nephtalie

Travelled with group
Liked: Property conditions & facilities
Internet was not working and towels were old. Rooms were missing materials. Not enough toilet paper or shampoo. Had to ask for things needed. Hotel was clean though.
Stayed 1 night in Sep 2024

8/10 Good

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Sep 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Reasonably reasonable.
Stayed 8 nights in Aug 2024

8/10 Good

Chris

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minus some unwanted guests. The stay was ok
Stayed 7 nights in Aug 2024

6/10 Okay

Treianna

My first original room had hair all over it, it smells like mold, the tub had dead Roach, the window was leaking water above the AC unit, and my towels had old dried up blood on them. Once you got off the elevator it also smelled like mold and mildew. Which was on the walls by the window. We will move to a different room on a different floor and that hallway smell very clean and lovely the room was also much better than the first one was. Same thing will served for breakfast every morning the attendance stated that they were out of a lot of stuff. We stayed for 4 days. On the last day the meat was different but the eggs tasted really old and they was rubbery as if she warmed them up from the day before.
Stayed 3 nights in Aug 2024

4/10 Poor

Brayan

Disliked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the A/C but didn't like the roaches in the hallway and no existence of customer care.
Stayed 3 nights in Aug 2024

8/10 Good

Uko

Business traveller
Liked: Staff & service
Overall good experience. It was good that there was breakfast available.
Stayed 5 nights in Aug 2024