2/10 Terrible
shermetria, san diego
Travelled with partner
24 Jan 2025
Disliked: Cleanliness
I booked this property Dec 25th-Jan 1st. Once we finally arrived after our long flight from California to the property on Christmas day we were completely taken aback when we quickly noticed the apartment hadn't been cleaned after the previous renters left. The beds were unmade, there were dirty towels on top of the washing machine, the floors and tub were dirty, the windows were open and the heater was on blast. After walking through the apartment in shock I quickly called VRBO to see what could be done. Our initial plan was to arrive, take showers and get ready for our Holiday dinner but unfortunately this put a major wrench in our plans. I spent the next almost 2hrs on the phone with VRBO. I unfortunately can not write everything out in detail due to the word limitations, but long story short after almost 3 total hours on the phone between the 25th & 26th the host and I came to an agreement that he would comp the first night and the cleaning fee, so at least I thought. Today is Jan 23rd and I still have not received my promised partial refund. When I spoke with the host on a 3 way call through VRBO he seemed very understanding and sympathetic to the fact that our Christmas evening was completely ruined, and not only did we have to find somewhere else to stay but we wasted extra uncessary money on Uber rides. I did not plan to write this review had the owner followed through on his word, but here we are. Oh and did I mention the property had ROACHES! Don't waste your money.
shermetria
Stayed 7 nights in Dec 2024