4/10 Poor
Stephanie
Travelled with partner
13 Nov 2024
We were told upon check in (11/7/24) that the hot water heaters were out and that they were scheculed to be deliver on 11/8 and installed on 11/9. We were intown for a wedding and this was not going to work as we had 3 social engagements in as many days and would need hot water for showers. Gie at the front dest was amazing and called the near by
Double Tree to get us a room at the same rate as Home2. If it were not for Gie and her FIVE STAR customer service, going above and beyond, i don't know what we would have done!
Stephanie
Stayed 3 nights in Nov 2024