2/10 Hirveä
Priyanka V.
17.10.2024
Hyvää: Siisteys
Poor communication with the property manager
The property itself is absolutely gorgeous and flawless. My family have stayed here with our german shepherd almost four times in the last 18 months and it is absolutely spectacular with serene views, incredibly clean home and all the facilities you need for a relaxing family trip.
Unfortunately the reason for the 1 star rating relates to the level of communication with the Property Manager. Due to a death in our extended family two days before the trip we were unable to make the trip. We had communicated this to the Property Manager Elaine a day before via Bookabach, email and followed up by text there after advising we couldn't make it and queried whether we could postpone the stay to another available date and if that wasn't possible queried a possible refund due to extenuating circumstances.
Elaine was quick to take our money for the booking and has not responded to any forms of communication. Even if the answer was no to our requests, the absolute halt in communication for an expense that was quite significant and the loyalty we've had towards this property has left a distasteful impression when booking this property with this Property Manager.
We have now escalated to Bookabach who have yet to respond.
Overall, I'd suggest booking through a different provider and hopefully different person managing the property as it is really an unfortunate situation when the property itself is just so beautiful in ever sense of the word and we will miss being able to return.
Priyanka V.
Yöpyi 2 yötä lokakuussa 2024