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Mercure Auckland Queen Street

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Auckland Queen Street

Individually decorated, individually furnished, desk, laptop workspace
Property entrance
Exterior
Superior Room, Balcony | Individually decorated, individually furnished, desk, laptop workspace
Individually decorated, individually furnished, desk, laptop workspace

Reviews

8.8 out of 10

Excellent

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Bar
    Bar
  • Parking available
    Parking available
  • Gym
    Gym

Explore the area

Map
500 Queen Street, Auckland, Auckland, 1010
  • Queen Street Shopping District
    1 min walk
  • Karangahape Road
    3 min walk
  • University of Auckland
    4 min walk
  • Auckland (AKL-Auckland Intl.)
    26 min drive

Room options

Standard Room, 2 Queen Beds

  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, Balcony (High Floor)

Individually decorated, individually furnished, desk, laptop workspace

Deluxe Room, Balcony (High Floor)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room

Standard Room | Individually decorated, individually furnished, desk, laptop workspace

Standard Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room, Balcony

Superior Room, Balcony | Individually decorated, individually furnished, desk, laptop workspace

Superior Room, Balcony

  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Similar properties

Exterior

Hotel Grand Chancellor Auckland City

Free WiFi
Restaurant
Air conditioning
Gym
4.8 out of 5, Exceptional, (67)
The price is €123
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Hotel Grand Chancellor Auckland City

About this property

Mercure Auckland Queen Street

Hotel with a 24-hour fitness centre, steps from Queen Street Shopping District
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, a business centre and conference space. Housekeeping is available on request.
Mercure Auckland Queen Street offers 96 accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. 50-inch Smart televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Children aged under 17 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Mercure Auckland Queen Street. During your stay, you're just a quick walk from Queen Street Shopping District. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Queen Street Shopping District and 14 minutes on foot from Sky Tower
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room.

WiFi is free in public spaces. Event space at this hotel measures 323 square feet (30 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly Mercure Auckland Queen Street. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Auckland hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Lone Star – On-site family restaurant. Guests can enjoy drinks at the bar. Happy hour is offered.

Languages

English, Filipino, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (NZD 35 per day)
  • Limited on-site parking (max 10 spaces per unit)

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; NZD 23 for adults and NZD 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lone Star

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 323 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately NZD 23 for adults and from NZD 8 for children
  • Covered self-parking fee: NZD 35 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival.

We should mention

  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Mercure Auckland Queen Street Hotel
Mercure Auckland Queen Street Auckland
Mercure Auckland Queen Street Hotel Auckland

Mercure Auckland Queen Street Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 175 out of 323 reviews" "
Rating 8 - Good. 105 out of 323 reviews" "
Rating 6 - Okay. 26 out of 323 reviews" "
Rating 4 - Poor. 10 out of 323 reviews" "
Rating 2 - Terrible. 7 out of 323 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Sandra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy room next door. Walls not very soundproof.
Stayed 1 night in Aug 2024

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was comfortable, helpful staff. On the edge of the cbd so a long walk down the hill. Area not the best
Stayed 4 nights in Aug 2024

4/10 Poor

Alison

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very poor communication and each room should automaticly have a carpark assigned to there room.
Stayed 1 night in Aug 2024

10/10 Excellent

Shingie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay at Mercure Auckland
The best stay of all my business trips. I had a great room on the 7th floor over looking the SkyTower. Although i was concerned about the noise due to location in city. It was so quiet. They also offer parking at a fee but very convinient.
Stayed 1 night in Aug 2024

8/10 Good

Sahan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice tidy and modern room was great with my partner the view is jot good but convenience is top notch im a big clothes n shopping person so it was awesome being right next to the street with all the second hand and vintage/y2k clothes many asian supermarkets and resturaunts arnd love the location was very cost effective breakfast was at the lonestar and is buffet it is not amazing but was a gd price alll the receptionists are lovely and both me and my partner felt like we were very happy with the location and style/room 8.5/10
Stayed 1 night in Jul 2024

10/10 Excellent

Aaron, Wanganui

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay at, only difficulty is arrival parking for checking in.
Stayed 1 night in Jul 2024

8/10 Good

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a good weekend,
Stayed 2 nights in Jul 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Jul 2024

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property has very limited parking. The rooms are very small. The has no restaurant. The breakfast they booked us into at the lone star next door looked terrible so we cancelled it. Overall the area was good, but the hotel was cramped and poor parking options however we managed to park in the nearby wilson parking building P133
Stayed 1 night in Jul 2024

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
queens street retreat
excellent location quiet clean and friendly
Stayed 2 nights in Jun 2024

6/10 Okay

Rohitesh

Liked: Staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay once again, thanks to all staff
Stayed 1 night in Jun 2024

8/10 Good

B

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Dannie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again!. We enjoyed our stay. Loan Star restaurant was amazing specially with the happy hour. Nice clean room.
Stayed 2 nights in Jun 2024

8/10 Good

Oon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
Very pleasant staff from day to night shifts. Easy access into town by foot. Not great transport network. Otherwise seamless. Would recommend it.
Stayed 3 nights in May 2024

8/10 Good

Brian

Liked: Staff & service
.
Stayed 2 nights in Jun 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

kendyl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were treated well at the property and the stay was comfortable and conveniently situated to catch a bus downtown and back. The Buffet Breakfast at Lone star was great which was included in our package. The staff wrote a birthday note for my son with some brownies which was very thoughtful. The water was great to have as a lot of hotels ive visted, including luxury 5 Star don't have complimentary water, which is a shame. The only thing that was disappointing was that the hotel is cashless (which we did not know) , the parking is very tight and limited and you can't freely come and go, you have to call someone to let you in and out. The room was very clean and modern and the beds were comfortably. The ventilation fan was really loud and couldnt be turned off, but the staff orovided us with ear olugs. Just bring your own ear plugs if you book.
Stayed 1 night in Jun 2024

8/10 Good

Zac

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Blair

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Decent but needs pillow options
Stayed 2 nights in May 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful place to stay would stay there again
Stayed 1 night in May 2024

10/10 Excellent

Khristia

Stayed 1 night in Jan 2024

8/10 Good

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very good bathroom
Stayed 3 nights in May 2024