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Pullman Auckland Hotel & Apartments

5.0 star property

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Photo gallery for Pullman Auckland Hotel & Apartments

Exterior
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Property amenity
Indoor pool, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

Explore the area

Map
Cnr Waterloo Quadrant & Princes Street, Auckland, 1010
  • Spark Arena
    ‪10 min walk‬
  • Auckland Ferry Terminal
    ‪10 min walk‬
  • Sky Tower
    ‪11 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪26 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Apartment, 1 Bedroom

  • City view
  • 66 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Residence)

Superior Room, 1 King Bed (Residence) | View from room

Superior Room, 1 King Bed (Residence)

  • City view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Studio, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Queen Bed

  • City view
  • 44 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed

  • City view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • Harbour view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Executive)

View from room

Superior Room, 1 King Bed (Executive)

  • City view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Queen Beds

  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 Queen Bed

  • City view
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Apartment, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Deluxe Apartment, 1 Bedroom

  • City view
  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

  • City view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room

Premium bedding, minibar, in-room safe, desk

Superior King Room

  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Apartment

Premium bedding, minibar, in-room safe, desk

One Bedroom Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Queen Room

Premium bedding, minibar, in-room safe, desk

Superior Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Apartment

Premium bedding, minibar, in-room safe, desk

Two Bedroom Apartment

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Two Bedroom Penthouse

Premium bedding, minibar, in-room safe, desk

Two Bedroom Penthouse

  • Sleeps 4
  • 2 King Beds

View all photos for King Studio

Premium bedding, minibar, in-room safe, desk

King Studio

  • Sleeps 2
  • 1 King Bed

View all photos for Junior King Suite

Premium bedding, minibar, in-room safe, desk

Junior King Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive King Suite

Living area | 49-inch LED TV with satellite channels, TV

Executive King Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Queen Suite

49-inch LED TV with satellite channels, TV

Deluxe Queen Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room

Premium bedding, minibar, in-room safe, desk

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Two Queen Room

Premium bedding, minibar, in-room safe, desk

Superior Two Queen Room

  • Sleeps 3
  • 2 Queen Beds

View all photos for Superior Executive King Room

Premium bedding, minibar, in-room safe, desk

Superior Executive King Room

  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Deluxe Apartment

Living area | 49-inch LED TV with satellite channels, TV

One Bedroom Deluxe Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Three Bedroom Apartment

Premium bedding, minibar, in-room safe, desk

Three Bedroom Apartment

  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Queen Bed

View all photos for Superior Residence

Premium bedding, minibar, in-room safe, desk

Superior Residence

  • Sleeps 2
  • 1 King Bed

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About this property

Pullman Auckland Hotel & Apartments

Luxury hotel with full-service spa and health club
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a sauna are on-site. Housekeeping is available on request.
Pullman Auckland Hotel & Apartments offers 321 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 49-inch LED televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision. Guests aged under 16 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Luxe Spa at Pullman has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the pool at Pullman Auckland Hotel & Apartments. During your stay, you're just a quick walk from University of Auckland. Enjoy features like free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with massages, body wraps or Ayurvedic treatments at Luxe Spa at Pullman
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the pool
  • Steps from University of Auckland and 6 minutes on foot from Queen Street Shopping District
Pullman Auckland Hotel & Apartments offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include 16 meeting rooms and limo/town car service. A hot tub, a sauna, and spa services are also featured at the luxury Pullman Auckland Hotel & Apartments. For a fee, parking is available.

This 5-star Auckland hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Tapestry Grill – On-site restaurant. Reservations are required.
Tapestry Bar & Terrace – On-site bar. Open daily.
Late-night fare is available from room service.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), Dutch, English, Finnish, French, German, Hindi, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Covered valet parking on site (NZD 60 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:00 AM to 10:30 AM on weekends; NZD 45 for adults and NZD 22 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Tapestry Bar & Terrace
  • Tapestry Grill

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16 meeting rooms
  • Conference centre

Outdoors

  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift (83 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 49-inch LED TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in fee for check-in between 11:00 AM and 3:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 45 for adults and from NZD 22 for children
  • Valet parking fee: NZD 60 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:00 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Auckland Pullman
Pullman Auckland
Pullman Hotel Auckland
Pullman Auckland Hotel
Pullman Auckland Hotel Auckland Central
Pullman Auckland New Zealand
Auckland Hyatt Regency

Pullman Auckland Hotel & Apartments Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 553 out of 1000 reviews
Rating 8 - Good. 287 out of 1000 reviews
Rating 6 - Okay. 101 out of 1000 reviews
Rating 4 - Poor. 42 out of 1000 reviews
Rating 2 - Terrible. 17 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the fitness center pool and bed
Stayed 1 night in Feb 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

This is a lovely hotel and a great location to walk to the main area of Auckland. Very nice and roomy. Everyone was so kind and helpful.
Stayed 1 night in Jan 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

CLARE, Newtown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my first stay in NZ at this lovely well located hotel. Was greeted by a friendly receptionist who gave me some complimentary drinks after hearing about my travel challenges coming into NZ which cheered me up. Rooms were small but had lots of extras but also rather thin walls wher I could easily hear my neighbors getting up in the night. Breakfast was excellent however and a great start to a day of sightseeing in Auckland! I say it to most hotels who insist on having carpet in the hallways and lobby: it is very difficult to wheel the spinner suitcases on!!!
Stayed 2 nights in Jan 2025

6/10 Okay

Karen

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Pretty nice hotel but lacking the personal touch.

The hotel was nice and we enjoyed the spa. Beds were very comfy. On the down side I requested information about the breakfast options ahead of our stay as I have special dietary requirements and was told that someone would email but unfortunately nobody did. I chased it up when we checked in but no one was available to help with my query and again no one followed up. Our room was not ready at 3pm which left us rushed for our afternoons plans.
Stayed 1 night in Jan 2025

10/10 Excellent

Thi Tra Giang, Penshurst

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and close to everything you want to go, love the spa and sauna
Stayed 3 nights in Jan 2025

10/10 Excellent

wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent restaurant
Stayed 2 nights in Jan 2025

8/10 Good

trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location quiet yet handy to city centre
Stayed 4 nights in Jan 2025

10/10 Excellent

Alison, Airdrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice three night stay. Pool was a nice size along with hot tub and saunas. Lots of options in the gym. Staff friendly. Breakfast was great.
Stayed 3 nights in Jan 2025

6/10 Okay

Susan

Liked: Cleanliness, staff & service

The Staff is excellent, the rest overpriced.

We stayed 2 different times--a one night stay and then 3 nights. Spa area is nice and Staff were friendly and helpful both times, but don't bother becoming a "member" as suggested by the receptionist unless you want to mess around for a half hour just to get a free glass of wine. On the one night stay we had a room overlooking the street. Even though we were on the 5th floor it was VERY noisy. I'm a light sleeper, so that sucked. The next 3-night stay I requested a room away from the street which was MUCH quieter, however, this time 2 of the 3 elevators weren't working. We literally waited 8 minutes for an elevator. Rather than do that again we sought out the emergency stairs which exited into an office area! Surprised the heck out of the staff, but they were very friendly in guiding us out. Also--no coffee in the lobby before 6:30 am, which was distressing, have to be up so early anyway. There is a coffee maker in the room, which is muh at best, but know it's your only option if you have an early check out. Be sure the maid remembers to replace the water carafe or you'll be charged $20 for the missing carafe, which happened to us. Overall, I feel the Pullman was a bit overpriced for the experience.
Stayed 2 nights in Dec 2024

10/10 Excellent

Maree

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved staying here at the Pullman. Would definitely stay here again.
Stayed 2 nights in Dec 2024

6/10 Okay

stephen

Stayed 1 night in Dec 2024

10/10 Excellent

Edward

Stayed 1 night in Jan 2025

6/10 Okay

Matthias

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was facing a wall and the toilette was broken when we checked in. Location was ok but the hotel was overall lacking the vibe that this chain usually has.
Stayed 3 nights in Dec 2024

10/10 Excellent

Marva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. My was so cozy and welcoming.
Stayed 2 nights in Dec 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

ranjini

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Oct 2024

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Shiree

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay with excellent staff service. Enjoyable meal at the restaurant and great buffet breakfast. Made use of the gym, although pool was very busy due to school holidays.
Stayed 1 night in Dec 2024

8/10 Good

Julius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Julia

Stayed 1 night in Dec 2024

10/10 Excellent

Tabatha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The residence we stayed in had an amazing view and very large balcony. The pool facilities were lovely and decor throughout the property was beautiful.
Stayed 1 night in Dec 2024

10/10 Excellent

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to deal with
Stayed 1 night in Dec 2024