6/10 Okay
Natasha
Travelled with partner
24 Aug 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
First off we have stayed here a few times in the past and it has always been good. Super affordable last minute accommodation and the beds are comfy and clean. Location is amazing.
The room was cute but the bathroom was smelly and the carpet in the bedroom area had a damp odour. We had to open the sliding door upon entry to help clear the air in the room.
When I checked out, I was told our $200 deposit could take between 8-10 days to clear by the bank which was a surprise to us. I was told that this information was on the form I had signed when I checked in.
As it was a late last minute stay in Auckland we didn’t even think to read any fine print on the checking in form. I was just instructed to “put my email address at the top and sign at the bottom”. Lesson learnt.
Transparency at check in would be really helpful.
On return to our room later that night we were met by the police at the main door who were escorting a young man outside that they had just arrested while another officer was consoling a very upset woman in the foyer.
Can’t say we will ever stay at Quest on Eden again :(
Natasha
Stayed 1 night in Aug 2024