This smoke-free hostel features a microwave in a common area, a fridge in a common area and laundry facilities. WiFi in public areas is free. Additionally, a library, tour/ticket assistance and a hair salon are on-site. Housekeeping is not available.
Bathrooms include a shower. This Auckland hostel provides complimentary wireless Internet access, with a speed of 25+ Mbps. An iron/ironing board and hairdryers can be requested.
During your stay at Surf 'N' Snow Backpackers - Hostel, you're just a quick walk from Sky Tower. Free WiFi in public areas, laundry facilities and a library are available.
Free Wi-Fi (speed: 25+ Mbps)
Amenities include laundry facilities, multilingual staff and a lift
Steps from Sky Tower and Queen Street Shopping District
As a guest of Surf 'N' Snow Backpackers - Hostel, you'll find a library, a vending machine, and multilingual staff. Public spaces have free WiFi. Surf 'N' Snow Backpackers - Hostel also features tour/ticket assistance, laundry facilities, and a hair salon.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Grab bar near toilet
Lift
Wheelchair accessible (may have limitations)
Room amenities
Bedroom
Premium bedding
Bathroom
Hair dryer (on request)
Shower
Towels provided
Food and drink
Hob
Kitchen
Microwave
Refrigerator
More
Iron/ironing board on request
Living room
Shared accommodation
Policies
Check-in
Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18
Check-out
Check-out before 10 AM
A late check-out fee will be charged
Special check-in instructions
The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
All guests must show a valid passport. This is the only form of identification that is accepted at this property.
The credit card used to book the reservation must be presented by the cardholder at check-in
Access methods
Front desk (limited hours)
Pets
No pets allowed
Children and extra beds
Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.
Rollaway/extra beds are not available.
Cots (infant beds) are not available.
Payment types at the property
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
A late check-out fee will be charged
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
The front desk at this property is open daily from 7:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
We should mention
Children 17 years old and younger aren't allowed at this property.
Registered guests are the only ones allowed to be in guestrooms.
National rating
For the benefit of our customers, we have provided a rating based on our ratings system.
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 30 out of 279 reviews
10 - Excellent
30
Rating 8 - Good. 34 out of 279 reviews
8 - Good
34
Rating 6 - Okay. 60 out of 279 reviews
6 - Okay
60
Rating 4 - Poor. 72 out of 279 reviews
4 - Poor
72
Rating 2 - Terrible. 83 out of 279 reviews
2 - Terrible
83
4.4/10
Cleanliness
5.8/10
Staff & service
5.6/10
Amenities
4.4/10
Property conditions & facilities
6.2/10
Eco-friendliness
Reviews
4/10 Poor
Lisa
18 Dec 2024
Liked: Amenities
Disliked: Cleanliness
I could hear the water running through the pipes fairly loudly in this particular room. Earplugs might be needed if you struggle with needing silence to get to sleep.
It's not luxury but for the price It's good. Staff is very nice and people are generally quiet and respectful of others. Across the street from the Sky Tower, around the corner from a grocery store, and right down the street from Queen St.
skye
Stayed 2 nights in Nov 2024
8/10 Good
jomon
27 Oct 2024
Liked: Cleanliness, staff & service
jomon
Stayed 11 nights in Oct 2024
8/10 Good
Lisa
17 Sept 2024
Liked: Staff & service, amenities
Suited my needs. A good spring clean in certain areas would not go amiss
The room is under a septic flush and every time the toilet flushes it always making a loud noise. The hose of the septic has a water that is dripping down the bedroom.
The bathroom stall doors on 3rd floor men bathroom needs adjustments to close properly. I will book here on my next time in Auckland CBD. Close to Sky Tower and convenient Sky drive bus to and from airport. Also, safe environment at this establishment. Friendly, informative and knowledgeable staff.
Staff indeed is helpful including tourist information. The cheapest hostel in town, you get what you pay, good value for money. Wifi even on the 3rd level is connected well. Kitchen is provided with plenty of
cooking kitchenware & tableware